RMIT University works constantly to improve the quality of the services it provides to its students, staff and the community.
You are invited to submit any feedback or report any complaints, concerns or issues you have about the University so that the matter may be investigated and appropriate action taken.
If you have a complaint against the way you have been treated or a decision that has been made during your time as a staff member at RMIT, there are different policies and procedures that apply.
If you have a complaint or grievance you should raise the matter with the relevant manager as outlined in the relevant procedure. The procedures also detail further steps to take if your problem is not resolved at the local level. It is important to follow the appropriate sequence of steps in raising a complaint or grievance to ensure that the matter proceeds smoothly.
Consult the complaints process information for staff for more information.
RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.
Complaints with respect to participation in research at RMIT
Please see here for information on the complaints process for research project participants.
If there is not a satisfactory resolution after going through the RMIT procedures then staff or students may submit complaints to the RMIT Ombuds office.