Student Complaints

RMIT University is committed to providing a harmonious study and work environment for all students and staff.

The University recognises the right of students to raise concerns about the delivery of academic, administrative or support services without recrimination and has established policies and procedures to assist in the resolution of student complaints.

It is important to follow the appropriate sequence of steps when raising an issue or making a complaint to ensure that the matter is resolved as quickly and as fairly as possible.

Most issues and complaints are resolved at the local level and students and staff are encouraged to take steps to do so. The student complaint procedure also details further steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Follow the links to information about the steps to take and the appropriate people to contact if you wish to raise a matter of concern or lodge a complaint with the University.

More information

If you have a general enquiry regarding a concern you may refer initially to:

• RMIT Student Complaint FAQs
• AskRMIT

Next: Types of concerns