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RMIT has gone Google

Your Netmail account no longer receives email. To access your GoogleApps account, go to myRMIT.

Note: Netmail will eventually be shut down. For mail migration instructions, go to Google Apps at RMIT support.

Student email system – Netmail FAQs

How do I use email?

You can find information on student e-mail on Email for students.

Is there a way to set up a ‘Sent Mail’ folder that automatically keeps copies of everything you send?

Create a new folder that you would like to keep your sent items in. After creating the folder go into your preferences page and find the sent items selection. It is located on the Mailbox Management tab. Simply select the folder you just created and click ‘save’ or ‘apply’. Log out and then log back in.

What do I enter when I am asked for my username?

Your username is your student numbers with an ‘s’ added to the beginning and the letter removed from the end. For example if your student number is 1234567d put an ‘s’ in front of the number and remove the final letter e.g. S1234567.

How much space do I have to store email?

All students have been given a mailbox quota of 50 MB in which to store their mail.
Once you have reached your mailbox limit any mail sent to your account will be rejected. A notice will be issued to the sender “The user to whom this message was addressed has exceeded the allowed Mailbox quota. Please resend the message at a later time.”

Are there any restrictions on attachments?

All mail sent and received in the student email system must be less than 5MB in total size (including attachments). As a general rule of thumb, total attachment size should be less than 95% of the restriction (e.g. 4.5 MB).

What is the POP server address?

The incoming and outgoing server addresses are the same - pwd.student.rmit.edu.au.

After clicking the ‘send’ button, I'm presented with a log in screen. What happened and was my email sent?

If you see the login screen, it means your session timed out. However, by logging in again your session will be resumed. This occurs because you took longer to compose your message than the time-out. Your email will be sent once you log in with the screen presented.

When I try to log in I receive an error message stating "Your session has timed out".

You need to enable ‘session cookies’ in your browser. The Web Client uses a session cookie to protect your account. This cookie is never written to your computer's disk and is removed from your system's memory once you have left the site.

I am not receiving any email messages. What's wrong?

You could have exceeded your quota. To check if you have exceeded your quota please log in and check the ‘Mailbox Used:’ statistic, which can be found in your Folder view.

Your account may also have had auto forwarding set up. To check this, log in and check the Mailbox Management option.

I deleted an email by mistake. Can I get it back?

When you select the ‘delete’ box and select ‘apply’, the message is marked for deletion and not actually deleted. You can retrieve the message by checking the undelete box again and clicking ‘apply’. To permanently delete a message, click the delete button and also select ‘Purge Deleted Messages’.

Why, when I delete a message doesn't it disappear from my inbox?

When you delete a message it is only marked as purgeable. To permanently delete a message, click the delete button and also select ‘Purge Deleted Messages’. You can also set up automatic purging from the Mailbox Management screen under ‘options’.