Academic administration and services

On this page

Academic policy and governance
Academic systems
Student complaints and appeals
People and contacts

The academic services team provide high level support and advice to student lifecycle activities across schools in the portfolio, we are responsible for ensuring compliance with academic policies and procedures, government regulatory requirements for HE and VET and legislation affecting international students and we initiate, lead and project manage strategic and ongoing projects across the portfolio.

Academic policy and governance

RMIT Governance

Information on policies, Council, Academic Board and other committees, complaints, statutes and regulations and other related information.

Learning and teaching governance

Information on policies relating to student’s experience at RMIT and the operation of academic programs including assessment, academic progress, appeals, at risk, special consideration, complaints, discipline and other related policies.

Onshore international student policy and procedures

Policies relating to international students studying onshore including change of visa status, transfer to domestic places and change of citizenship and immigration status.

Student administrative forms

Application to appeal, enrolment variation, cancellation of enrolment and other forms.

Academic Progress information

Academic Progress policy, procedures and templates.

Staff forms and information

Enrolment information and forms, amendments, invalid module enrolment, apprentices and trainees, citizenship documentation for HE students, Open Universities Australia, remission of debt in special circumstances and other related forms and information.

Academic system

Results Processing Online

For use by HE and most TAFE programs to enter results (staff login required)

I-Explore Data Warehouse

Provides student related data such as class lists, contact details etc (staff login required)

Class Scheduling Online

Set up classes for your courses for each semester; this allows students to enrol into the courses (staff login required)

ITS FAQ’s

Queries relating to academic administration systems

The following student administration systems require training, see ITS Training or contact your School Resources Manager.

Student Timetabling System

Syllabus Plus

RMIT timetabling system for booking of rooms.

Student complaints and appeals

Student Complaints

This website provides further information and policies, procedures and guidelines.

Portfolio Appeals Committee

The portfolio is committed to ensuring that students receive support in the resolution of complaints. The portfolio encourages students to contact their student complaints liaison officers within their schools to lodge a complaint in the first instance.

If students are not satisfied with the outcome of the schools attempt to resolve the complaint they have the right to appeal. Appeals should be forwarded in writing to the Portfolio Manager of Student Services.

People and Contacts

Student complaints, appeals and academic misconduct processes

Pam Trannore, Portfolio Manager of Student Services

VET Issues

Bianca de Leon, Administrative Officer, VET

Articulation and Pathways and International Selection and Admission

Liliana Iuri, Administrative Officer, Articulation and Pathways

Projects

TBA, Project Officer

School Liaison Representatives for Student Complaints and Appeals

Who Do I Contact About My Complaint?

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