1996 Library Annual Report

A brief introduction to RMIT Libraries

RMIT Libraries support and enhance the teaching, learning and research programs of the University. RMIT Libraries are centrally administered by the University Librarian supported by an executive group—the University Librarians Office (ULO). The ULO consists of the University Librarian and two Deputy University Librarians. One Deputy portfolio covers budget, strategic planning, systems, central administration, staffing (including staff development), buildings and facilities, corporate planning, quality management, project management and Informit. The other covers information services, (loans, reference, information skills, copy services, study halls), and information resources (budget, selection, acquisition, cataloguing).

The Libraries provide extensive services, facilities, study space and comprehensive collections of print and electronic-based resources, books, periodicals and microform collections as well as audiovisual and multimedia resources. Access to the Libraries’ ever-expanding virtual library of electronic resources and networks including CD-ROMs, data base products, full text databases and electronic access to some journal titles has become a core service.

Mission

RMIT Libraries exist to link RMIT staff and students with recorded knowledge in an appropriate time, place and way, enabling them to achieve excellence in teaching, learning and research.

Vision

To develop a world-class library and information service as a vital component of a university at the forefront of technical and professional education and real world research.

Goals

To be recognised by the University’s stakeholders and other knowledgable organisations as a leader in giving access to recorded knowledge in support of the University’s core activities, RMIT Libraries will:

1. provide to our customers on campus, off campus and offshore relevant sources of information for learning and research, in a timely manner, a convenient location, by a suitable mode of delivery, by links to global sources and from our own collections;
2. work in close partnership with academic staff and researchers to integrate library services and resources with the teaching and research program;
3. enable students, staff and researchers to retrieve relevant information effectively to support current programs and develop their capacity to manage the information requirements of life-long learning;
4. commit to continuous improvement and quality management processes;
5. build and sustain a reputation for the development of new information products, services and processes by embracing and implementing the opportunities new technologies offer;
6. support an informed, motivated, flexible and innovative staff, responsive to changes and initiatives in the university and the external environment; and
7. manage our resources to maximum effect and actively seek additional sources of income.

Goal 1

To provide to our customers on campus, off campus and offshore relevant sources of information for learning and research, in a timely manner, a convenient location, by a suitable mode of delivery, by links to global sources and from our own collections.

Library collections

• The Emily McPherson Library closed with most of the collection moving to Central Library.
• The Business Information Centre (BIC) moves from Carlton, Central and Coburg Libraries were completed in February.
• With the closure of the Coburg Library most of the holdings were relocated to Bundoora Library. Duplicate serial subscriptions were cancelled or relocated and duplicate holdings rationalised. The move was completed by the end of 1996.
• Substantial building works took place at the Bundoora Campus Library to accommodate the collections and staff moving there upon the closure of the Coburg Campus. The basement level was added, housing a compactus area for storage of older materials, as well as providing a new home for the audiovisual collection.
• Several specialist collections were donated to the Libraries during 1996.
• The Aerospace Resource Centre re-organisation provided space for a collection of journals from Central Library and Carlton Library.
• Altogether 104 000 items were relocated—a substantial proportion of the Libraries’ collections.

Gateway to information

• Technological infrastructure expanded significantly. Over 25 PCs and network services were installed at BIC and network services and equipment were installed at Carlton. Both the Novell and Geac ADVANCE servers averaged 180 concurrent users each day.
• The ERL server was fully operational by February. ABI/Inform global edition with full text was purchased. The CAUL members’ discount enabled access for 20 simultaneous users.
• CAUL trials were co-ordinated within RMIT Libraries.
• Geac staff demonstrated the new range of Geos products, GeoWeb, GeoPac, GeoCat.
• Usage of the Electronic Information Area and nine other networked terminals in the Central Library steadily increased. There were also databases mounted on stand-alone PCs.
• It was decided to purchase Institute of Physics journals in electronic form, thus making them available to users outside the Libraries.
• The product IPO (IEEE/IEE Publications on Disc) ceased publication in 1996. It was replaced by IEL (IEEE Electronic Library) solely published by IEEE.
• A limited number of online searches were conducted. In 1996, 69 were conducted, compared with 48 in 1995 and 59 in 1994.
• Over 24 000 new records were loaded into ADVANCE—marginally down from the 1995 figures. 33 000 records were updatedby records from the National Bibliographic Database.
• The Business Information and Database Management section continued to enhance and maintain the quality of the data in the ADVANCE database. Global changes enhanced the data.
• RMIT Libraries registered to use the MARC*LINK product to enable down line loading of records from the national database via ftp.
• The Libraries' holdings for several electronic products were added to the ADVANCE database.
• Cataloguing staff helped train other staff in ADVANCE cataloguing functions and continued their involvement within the Department of Information Management and Library Studies.
• A fibre optic link between Central Library and Carlton Library was established. The Video Commander Systems enabled individual students or viewing rooms/theatres to receive the signal.
• The Central Library Audiovisual Section established its Web presence.
• Loans Policy charts were drawn up to codify lending policies at each site, and provide an instant reference guide to loans services to our clientele. A review of loans policy also commenced.
• The cross-campus request service was made electronic to imporve the turn-around of material between libraries.
• Cross-campus Reserve requests were also introduced to co-ordinate the placing of items into Reserve collections across the Libraries.
• Holds at the Loans Desk can now be input directly into the system by the customer. The time-lag between items being ‘captured’ for a hold and becoming available for loan is now about one hour.
• Users can now hold and renew Three Day Loan materials in Central Library.
• The Patron Query function was streamlined in OPAC and students can now place their own holds and access their own borrower record.
• The Patron Type Codes in the Geac Advance system were completely overhauled. Libraries can now compile data on borrowing based on Department, student status and site.
• The number of Document Delivery requests increased as shown in the following table:

Special user needs

• BIC received a Closed circuit TV from the Carlton Library to assist users with reading difficulties.
• A student with a vision impairment and personal reader used one of the Post Graduate Study Rooms. The room has been used quite regularly since.

Goal 2

To work in close partnership with academic staff and researchers to integrate library services and resources with the teaching and research program.

Communication with all customer groups

• 271 journal subscriptions, worth approximately $131 000 were cancelled in favour of online access to most of these products. The major areas affected were Applied Physics and Applied Chemistry. Library staff liaised with the academic departments to highlight the ever increasing costs of these journals.
• The LINCs (Library Information Committees) comprise faculty and student members and subject reference librarians. LINCs met on average three times per year. Issues raised included 1996 Information Resources Budget, Information Skills programs, VET Memberships, Web Page developments and the Libraries Draft Strategic Plan 1996–2001.
• A client survey was conducted in the Carlton Library in August. While only preliminary results had been received by the end of the year, the overall response to the Library was positive; the PC laboratory was particularly lauded.
• The CAUL Client Satisfaction Performance Indicator survey was conducted in September. Central Library and the Business Information Centre users were surveyed. The response rate for both sites was approximately 40%, which was sufficient to make valid conclusions.
• The Fine Art subject librarian position was made a 0.8 permanent position. This now meant that the relevant academic staff could be offered a more consistent and continuous level of service. A rapid increase in information skills sessions was experienced.
• Suggestion Boxes invited comments from staff and students. Some comments related to the reshelving of books, silent study areas, book return chutes and signage and lighting throughout the library. Appreciation for the library staff was also shown.
• The Electronic Resources Librarian and the Acting University Librarian visited Adorna Institute of Technology—RMIT College, Penang to evaluate the designs for a proposed library building. They also examined the network and communications infrastructure for information services.
• Staff from the different sites attended the meetings of the RMIT Postgraduate Association and provided copy for the monthly RPA Newsletter. Six postgraduate study rooms became available in Central Library and were heavily used.
• The Emily McPherson Library closed in November 1995. A substantial proportion of the shelving and furniture was re-located to Fishermen's Bend until the mid-year expansion of ARC. The Emily McPherson collections were integrated into Central Library.
• Teaching staff were kept informed about the progress of the closure of the Coburg Library and consequent disruptions at both the Bundoora and Coburg Libraries through a variety of means.

Goal 3

To enable students, staff and researchers to retrieve relevant information effectively to support current programs and develop their capacity to manage the information requirements of life-long learning.

Information skills sessions

• More information skills sessions were conducted. Many dealt with the opening of new libraries and the movement of collections to different libraries. They also improved awareness and knowledge of library collections and covered all levels.
• Academic staff were offered specialised sessions to introduce them to CD-ROM products in their teaching areas and indexing searching services available online.
• The spread of skills sessions throughout first semester increased significantly. A significant number were also conducted in second semester and there were 1:1 sessions with newly enrolled higher degree students, particularly when their arrival was ahead of programs conducted each semester for research students.
• The Science and Engineering Information Section extended the number of intensive higher level programs for honours and higher degree students to a further four departments.
• AV staff began helping the subject librarian for Communication Studies by conducting basic tours and Information Sessions for a large number of CELL students.
• Two seminar rooms were made available for information skills classes in Central Library. One seats up to 50 students and the other houses 16 PCs, enabling staff to demonstrate the electronic resources.

Goal 4

To commit to continuous improvement and quality management processes.

Quality management processes

• Two quality teams were established as part of the University's pursuit of ISO certification.
  The New Materials Processing Quality project was established to consider the length of time taken to process requests for new books and AV materials, to identify bottlenecks, develop appropriate solutions and improve performance. The team comprised staff from Collection Management and Cataloguing.
  The Reshelving Quality project aimed to ensure current practices return items accurately and quickly. A standard format for the layout and placement of the spine labels is still required.
  Both teams submitted reports containing their recommendations in November and presentations to all staff were made in February 1997.
• Two staff members from Carlton won an RMIT quality award for Teaching and Learning (VET), with a cash value of $10 000. They were part of a team involved in developing and presenting courses on the Internet. This indicates the high quality, groundbreaking work carried out by the Training and Marketing Unit in response to the University’s Teaching and Learning Strategy.

Continuous improvement

• ADVANCE was upgraded to release 6.5. Serials acquisitions and cataloguing data continued to be upgraded. Major activities included revising publication patterns and checking active copysets (subscription records). Geac ADVANCE is now used for statistical and financial reports.
• A new server was purchased for the Carlton Library network and a second was purchased for commercial projects. Three multimedia workstations providing facilities to run a wide range of CD-ROMS were purchased. A Vantage closed circuit television is now available for vision impaired clients, along with a Scanjet scanner and an apple laserwriter printer.
• Two seminar rooms specifically for information skills classes were available in Central Library by mid-year.
• Lending of VHS videos for home use was investigated, leading to the development of a policy on home use.

Goal 5

To build and sustain a reputation for the development of new information products, services and processes by embracing and implementing the opportunities new technologies offer.

• A seminar room in the Central Library was recabled and 16 PCs were installed to operate on the Libraries network improving the training and information skills sessions.
• VET Commonwealth equipment funds purchased a video commander system at the BIC. A colour datashow unit to assist with reader education was also purchased.
• The Library received an EDNA grant for the construction of a flexible delivery homepage and the development of an electronic discussion group for EdNA project managers.
• A successful trial of the 3M Express Transactions Unit was conducted. This provides a greatly improved barcode scan and combines the checkin and security tag resensitising processes.
• The Geac ADVANCE system was upgraded twice and was available nearly 24 hours per day—78 hours per week. Changes and improvements in the ADVANCE Acquisitions module resulted.
• There were several enhancements to the circulations module, including the development of the Patron Query function.
• The Dec Alpha hardware had a memory upgrade to cope with the extra terminals available.
• The Library purchased the BISAC electronic ordering software.
• A prototype Electronic Reserve was developed, making scanned images of exam papers available for the first time. Technical difficulties were resolved and refinements made to the trial system, its tree structure and connections to the WWW site.
• Information Systems (IS) maintained an electronic Helpdesk. IS deals with over 400 PCs and Macs on 6 sites, 14 Unix servers and 4 Novell servers and resulting infrastructure.
• Changes to the University’s IT strategy—the implementation of Windows 95, the change of the preferred electronic mail system and upgrades to network software— affected IS.
• A fibre optic link between Central Library AV Section and Carlton library was established.
• Contracts were awarded to Konica Australia for the supply and maintenance of photocopiers and to Bermel Business Systems for a copy card system. The system introduced was the Monitor revaluable card replacing the Library's Copytex system.
• Informit’s products and services grew and developed. Most bibliographic databases were converted to SilverPlatter software, more were published and new products developed. Services were provided in Web-based publishing and consulting, and publishing activities expanded.
• Else Paeglis and Peter Sculley joined Informit. New training and marketing initiatives were developed in collaboration with the Internet Training Institute, in Vic., NSW, Tas. and WA.
• Informit moved from RMIT Libraries to RMIT Training. The Internet unit returned to the Library.
• Two discs were launched expanding coverage to Southeast Asia:SMC Ondisc and ASIAROM.
• ERL technology has enabled us to network ERL compliant databases, offering access from web pages. The WebSPIRS interface used on the ERL server works for Macintosh, PC or UNIX clients.
• By the end of 1996, 11 Informit products were available to users using ERL technology.
• Two major multimedia titles were released—Australian Feature Films for the PC and Macintosh.

Goal 6

To support an informed, motivated, flexible and innovative staff, responsive to changes and initiatives in the university and the external environment.

Service desks

• The opening of the Business Information Centre reduced the pool of staff available for the Central Library Information Desk roster by 33%.
• In-service training sessions for staff at the Central Library Information Desk were also held. A Desk Induction Training program was established.
• A partnership was developed between the lending services section and the Central Library information sections to train and introduce loans staff on to the Information Desk.
• A number of Library Attendants were trained to work on the Loans and Reserve Desks in Central Library and rostered on for approximately 1.5 to 3 hours each per week.
• Acquisitions staff were rostered at the Serials Enquiries Desk in Central Library while the Cataloguing staff were included in information desk rosters at both BIC and Central Library.
• Videobank screenings usage increased by 46% (almost 11 000 screenings).
• Enquiries continued to rise at the AV Bookings/enquiries desk at Central Library.
• Staff development/training
• Staff attended sessions on first aid, designing WWW pages, disability awareness, multicultural backgrounds and management.
• The Administrative Services Unit conducted three Induction Programs for new staff members.
• An agreement between Cataloguing and Serials allowed Serials staff to add barcoded holdings to serials records and amend summary holdings statements on Geac ADVANCE.
• Cataloguing agreed to allow Acquisitions staff to participate in the copy cataloguing of monographs. This gave Acquisitions staff the opportunity to expand their skills base.
• The Electronic Resources Librarian conducted Windows and WinSpirs training for library staff.
• Over 65 library staff participated in ‘Coping with pressure at the Desk’ by Meg Paul from FLIS.
• During the Coburg Library relocation, strategies to build a combined Bundoora–Coburg team included combined staff training sessions, joint meetings and rostering of staff at both campuses.

Qualifications completed

• Linda Barnett—Associate Diploma of Social Science (Library and Information Studies)
• Lian Todd— Master of Business (Information Technology)
• Guy Aron—Master of Business (Information Technology)
• Roxanne Kelly-Kobes—Diploma of Education

Other staff continued to pursue professional qualifications.

Memberships

• Les Aphoy. Committee Member TAFE Acquisitions Group
• Barbara Cameron. Executive Member ARLIS/ANZ Art Libraries Society of Australia and New Zealand, Member RIG Reference Group
• Sue Clarke. Victorian ABN Users’ Group, ACLIS Resources Subcommittee
• Rosemary Cotter. Member RMIT Classifications Committee, Member CAVAL Reference Interest Group, Working Party on Performance Measures for Reference Services
• Catherine Foot. Member Australian Library and Information Association
• Cheryl Lewis Fitzgerald. Committee Member TAFE Reference Interest Group
• Stephen Gillespie. Committee Member ALIA, Cataloguers Section Victorian Group
• Stephen Gillespie. Committee Member VALA
• Stephen Gillespie. Member Victorian ABN Users Group
• Diana Harrison. Executive, Victorian Association of TAFE Institute Librarians; Convenor National Working Group for TAFE Library Services; President Victorian Branch of ALIA, TAFE section
• Michael Robinson. Convenor CAVAL Reciprocal Borrowing Information Technology Working Party and Chair CAVAL Reciprocal Borrowing Executive
• Julie Wilson. Victorian ABN Users’ Group Interlibrary Loans Subcommittee
• RMIT Libraries hosted the Australian Geac User Group meeting (AGUG) on 2 February. Representatives from other ADVANCE sites in Australia and Geac met. RMIT Libraries also joined the Geac ADVANCE Users group based in North America as a financial member, enabling RMIT Libraries to be kept better informed about developments in ADVANCE.

Conferences and seminar presentations

• Staff members attended a number of conferences, including the 1996 ALIA biennial conference, the IATUL ‘96 Conference at University of California – Irvine in June and VALA.
• Informit held displays at many conferences. Trade displays were held at: VALA Conference (Melbourne), SLAV Conferences (Melbourne, Bendigo, Geelong), MLC Education workshop (Melbourne), EDUTECH Conference (Melbourne, Sydney), SLAQ Conference (Brisbane), NSIT Conference (Sydney), ASAL Conference (Brisbane) and Victorian Genealogical Society State Conference (Maryborough).
• Informit staff were delegates at the following conferences or international meetings: CONSAL (Kuala Lumpur 21–25 May), Internet World ‘96 (Sydney 20–22 Aug.), SilverPlatter Publishing Summit/Meeting (London 30 Nov.–2 Dec.) and Online Information ‘96 (London 3–5 Dec.).
• Cotter, R.H.; Cunnington, D.; Fisch, E.; Paton, B. ‘Performance indicators for reference and information services - Round 1’, at IATUL ‘96: Networks, networking and implications for digital libraries, University of California—Irvine, 24–28 June.
• Paton, B.; Fisch, E.; Cunnington, D.; Cotter, R. ‘Performance indicators for reference and information services’ ALIA Conference 8–11 Oct., 101–108.’
• Dolby, T. ‘New interface for genealogical searching’ Genealogical Users of Micro-computers (GUM) meeting, Melbourne 1 Oct.
• Dolby, T. ‘Asia-ROM' ALIA Biennial Conference Reading the Future, pre-conference seminar, Monash University, Melbourne 6 Oct.
• Mercieca, P. ‘Copyright impact on Australian electronic publishing'. ALIA Biennial Conference Reading the Future, Melbourne 6–11 Oct.
• Mercieca, P. ‘Content development and licensing for electronic information'. Reference Interest group (RIG) annual seminar Copyright—Sliced bread or sticky bun, Melbourne 8 May.
• Mercieca, P. ‘Selecting and integrating electronic information resources in the public library' Country Librarians Network—with Vision/State Library of Victoria, Bendigo 30 Oct.

Research in progress

Cotter, R. H.; Cunnington, D.; Fisch, E.; Paton, B. continued work with the final two constituencies (senior library managers and library users) in producing performance measures and performance indicators for reference services in Victorian academic libraries. Focus group methodology is being used. R. Cotter (in conjunction with D. Cunnington) conducted two pilot focus group interviews with a postgraduate and an undergraduate group of students in September. The four workers comprise the Working Party on Performance Measures, reporting to the CAVAL Reference Interest Group. This work is also supported by CAUL (Council of Australian University Librarians) on a national basis.

Workshop conducted

Paton, B.; Fisch, E.; Cunnington, D.; Cotter, R. presented a half-day workshop on ‘Performance indicators in academic libraries’ for the ALIA/UCRLS Workshop on 7 Oct., Melbourne.

Publications

Oxley. ‘Informit : a leading Australian CD-ROM publisher ’, Business Information Review May 1996, 191–94.

Product Reviews

Brent, W.; Mercieca, P.; Oxley, S. ‘New Informit products and web services‘ VALA Presentation, Melbourne 28 Feb.

Mercieca, P. ‘Informit products in the Public Library environment‘ South Australian Public Library Network, workshop on electronic resources, Adelaide 11 March.

Mercieca, P. ‘Presentation of the Definite Article’ NSW State Library, Sydney 26 March.

Training seminars

Braybrook, P. ‘Product training AUSTGUIDE, AUSTROM and Heritage and Environment’ Port Phillip Library Service, St Kilda Library, Oct.

Braybrook, P.; Mercieca, P. ‘Training sessions on using WinSPIRS and PC SPIRS’ NSW Public Librarians, Sydney 25 March.

Braybrook, P.; Mercieca, P. ‘Using Serials in Australian Libraries; a workshop for Academic Librarians’, Melbourne 12 April.

Luker, J.; Mercieca P. ‘Searching with SilverPlatter software’. Yarra Plenty Regional Library Service, Melbourne 22 July; 7, 21, 27 Aug.

Mercieca, P. ‘Training on SilverPlatter searching‘ Australian Film and TV Library—NSW, Sydney, 26 Aug.

Mercieca, P. ‘Searching SilverPlatter training session for HMAS Cerberus Library’, Melbourne, 23 Oct.

Lectures

Brent, W.; Denison, T.; Mercieca, P.; Oxley, S. ‘Electronic Publishing' Masters of Business (Information technology) Department of Information Management and Library Studies, RMIT, Melbourne 18–29 Nov.

Luker, J. ‘Electronic resources for reporters' Council of Adult Education, Melbourne, April.

Mercieca, P. ‘Informit and directions in electronic publishing‘ Graduate Diploma in Librarianship, Department of Information Management and Library Studies, RMIT, Melbourne 6 June.

Mercieca, P. ‘Impact of interface design on the search performance of novice users‘ Graduate Diploma in Librarianship, Department of Information Management and Library.

Goal 7

To manage our resources to maximum effect and actively seek additional sources of income.

Manage Library materials and services

• A new library service was implemented at the Business Information Centre (BIC) in Building 108. Collections were moved from three locations (Carlton, Central Library and Coburg). There was an average of around 2000 exits, four days a week for most of the academic year.
• The Coburg library closed in December—Bundoora Stage 1 expansion. Ashton Raggatt McDougall Pty Ltd are the architects for the Stage 2 development at Bundoora.
• The Carlton Library moved to purpose-built facilities in Building 94, increasing the space available and greatly improving Library facilities. The PC laboratory now has 20 machines (4 with Internet access), the range of software available increased and a laser printer was installed. The video switching system was computerised and expanded.
• The accounting system for monograph and audiovisual material purchases was changed from a commitment-based system to an expenditure-based one.
• The first year of centralised document delivery services proved to be successful. The service was extended to BIC in February, with Central Library Document Delivery staff processing all requests from BIC customers, as well as providing materials to other libraries.
• Six postgraduate study rooms are now available and can be booked through Library Administration. These rooms may be booked for up to 6 weeks at a time.
• A video surveillance system was installed by Camvex Pty Ltd.
• A Brownbuilt Aladdin electronic compactus was installed in Central Library completing its storage strategy and allowing for expansion of the monograph storage collection.

Commercial opportunities

• The 30 Informit product titles reached over 3400 organisations and individuals.
• Commercial activities were carried out by the Training and Marketing Unit and included involvement with Open Training Services (OTS), Internet training for external clients, HTML training for external clients and Internet publishing for RMIT departments. During the year the Carlton Library earned $40 717:

• The ABN Training unit ran 18 courses during the year with a total of 50 participants. The resulting income purchased additional equipment for the section.
• The Copying Service acquired an additional Xerox colour copier at Central Library enabling it to extend the range of colour products it offers. Colour demand has consequently increased.
• Copiers were installed at BIC and the Bundoora East Library.
• Monitoring of staff copying levels was introduced.
• Contracts were awarded to Konica Australia for the supply and maintenance of photocopiers and to Bermel Business Systems for a copy card system.

Statistics

In 1996 RMIT Libraries:

• consisted of eight libraries and sites—Central, Carlton, Business Information Centre, Bundoora, Coburg (closed at the end of 1996), Bundoora East, Aerospace Resource Centre, Textiles and Printing Library
• have affiliated sites in Malaysia and China
• were personally visited by over 1.6 million users
• were visited electronically by over 250 000 users
• responded to approximately 200 000 enquiries
• were open for a total of 399 hours per week—the Central Library is open for 75 hours per week
• conducted information skills sessions for over 14 000 students
• had a staff of 201 with 54 professional positions, 107 para professional positions, 35 support positions and 5 other professional positions
• had a total expenditure of over $10 million, $3.7 million of which was spent on resources and facilities
• held a bookstock of 798 948 volumes—of these 573 082 were monographs and 225 866 were serial volumes
• held over 75 000 art slides
• added over 23 000 non-serial items to the collection and 30 new serial subscriptions
• held over 5000 current serial titles
• spent $1 840 096 on serial titles
• transacted over 1 million loans
• transacted over 9000 cross campus loans
• transacted over 212 000 reserve collection loans
• received 12 113 items via Document Delivery
• provided over 8000 videobank screenings
• provided seating for 1611 students—at the ARC 31 study seats, 2 casual; at Carlton 170 study seats, 10 casual seats, 24 classroom seats; at Central Library 769 study seats, 18 casual seats, 104 classroom seats; at the Business Information Centre 156 study seats, 20 casual, 26 classroom; at Bundoora and Bundoora East 412 study seats, 29 casual seats, 54 classroom seats; and at Textiles and Printing 73 study seats, 10 casual seats.
• served a population in the Higher Education and Vocational Education and Training sector of over 42 000 students
• provided online public access to its catalogue, Geac ADVANCE

Resource Expenditure 1996

Document Delivery Requests