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ITS Organisational Details

Information Technology Services (ITS) provides a range of IT services and support to the RMIT community, under the direction of the Executive Director Brian Clark.

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ITS organisational chart overview (PDF 30.2KB)

The ITS organisational structure consists of the following areas:

Client Computing

Deputy Director:Jason Lunghusen

Client Computing organisational chart (PDF 22.2 KB)

Client Computing is responsible for the management of all aspects of IT support to ensure service quality to end users. The team delivers high quality support services for:

  • Client computing
  • Personal computing devices
  • Student computing labs
  • Specialised software applications
  • Staff and student printing
  • Audio visual services

ICT Application Delivery

Deputy Director: Bernard Broom

ICT Application Delivery organisational chart (PDF 34.6 KB)

ICT Application Delivery is responsible for the development, support and maintenance of enterprise applications for the University. Activities include:

  • Functional and technical analysis and specification
  • Packaged Software configuration and customisation
  • Custom software development
  • Database management
  • Application performance tuning
  • Application portfolio management – planning, support, technical maintenance and functional enhancement
  • Application service delivery
  • Application architecture
  • Testing.

ICT Applications Delivery undertakes these activities both in projects lead by Project Services and directly for support, maintenance and minor enhancement.

ICT Engagement and Planning

Deputy Director: Steven Petrenko

ICT Engagement and Planning organisational chart (22.5 KB)

ICT Engagement and Planning is responsible for engaging with senior RMIT management to understand and implement business plans that support and introduce solutions for strategic issues that impact RMIT. This includes:

  • ICT alignment with business strategy
  • Demand forecasting and management
  • ITS Strategy and ICT Plan
  • ITS connectivity to the wider RMIT community
  • Enterprise Architecture
  • Communications
  • ICT property requirements
  • ICT sustainability, diversity and equity

ICT Infrastructure Delivery

Deputy Director: Benjamin O’Neill

ICT Infrastructure Delivery organisational chart (PDF 35.7 KB)

ICT Infrastructure Delivery is responsible for the operation, development and maintenance of computer systems, communications networks and administrative databases across the University, colleges, portfolios and schools.

Areas of responsibility include:

  • Core network and internet access
  • Data and voice networks, telecommunications including wireless and telephony
  • Data centres
  • Infrastructure applications including email, file and print
  • Monitoring and maintenance of servers, data storage, mainframe and back-up systems
  • Infrastructure security management.

ICT Service Management

Deputy Director: Dr April Weiss

ICT Service Management organisational chart (PDF 22.8 KB)

ICT Service Management is responsible for the day to day operation of the ITS business unit and functions which contribute to the performance inprovement of ITS, including:

  • ICT Service Desk
  • Contract management
  • Governance
  • Service assurance
  • Process improvement
  • Administration.

ICT Program Delivery

Deputy Director: Dimi Papadakis

ICT Program Delivery organisational chart (PDF 20.5 KB)

ICT Program Delivery is responsible for the coordination of the ICT Program of Work for ITS. This includes:

  • Program standards and methodologies
  • Program of Work compliance
  • Program management
  • Resource forecasting
  • Business analysis
  • Project reporting and metrics

Global IT support

Organisational summaries of ITS staff undertaking IT activities globally:

ITS - Vietnam campus organisational chart (PDF 27.4KB)

ITS Engagement Managers

Information technology Services (ITS) is focused on delivering good service to its customers – engaging and working with them to better understand what it is that they need from ITS. The engagement managers work closely with their respective customers to identify their requirements and develop solutions which meet their needs.

  • Senior IT Engagement Manager, Research – Jim McGovern
  • Senior IT Engagement Mangaer, Academic & TAFE – Colin Webster
  • Senior IT Engagement Manager, International & Development – David Hadley
  • Senior IT Engagement Manager, Resources, Governance & Planning – Paul Benson
  • Senior IT Engagement Manager, Colleges – Jonathan Goldstraw