Index
ITS service catalogue
Information Technology Services (ITS) provides a range of information and communication technology (ICT) services to RMIT University. The services provided across the organisation vary both in diversity and complexity. The services include helpdesk and desktop computing support, and information technology training. The more customised services include application support, maintenance, computing facilities management and project management.
ITS is focused on supporting the business of RMIT University in the delivery of high quality teaching, learning and research services, as well as important academic administrative activities. In the information age, ITS recognises the important role that high quality ICT services has in supporting the University’s core business processes.
This service catalogue defines the ICT services provided by ITS, its responsibilities in delivering the services, and the performance standards and the service charging practices that are in place.
The service catalogue aims to provide:
- A clear statement of the current IT services provided by ITS to all colleges, portfolios and schools as a standard day-to-day activity
- A clear definition of the service levels that ITS will strive to deliver to its clients
- Transparency of current approaches to cost recovery of ITS services
- The basis to engage in a more collaborative approach to IT service management between ITS and colleges, portfolios and schools, and to identify areas in which different levels of service may be required to support their specific business activities.
The detailed description of the standard services provided by ITS is provided in the ITS Service Catalogue (PDF 202 KB).