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IT Service Desk

RMIT University provides staff and students with assistance for all information technology queries.

Logging and tracking IT Service Desk requests

IT Service Desk requests can now be logged and tracked using the IT Customer Portal.

IT Service Desk contact details

Telephone:

+61 3 992 58888

Facsimile:

+61 3 992 53177

Email:

itservicedesk@rmit.edu.au

IT Service Desk hours of operation

Summer hours of operation (1 December to 31 January):

8.00 am to 6.00 pm (AEST) Monday to Friday

Hours of operation (1 February to 30 November):

8.00 am to 8.00 pm (AEST) Monday to Friday
8.30 am to 4.30 pm (AEST) Saturday

Walk up support for 1 February to 30 November:

Staff and students can also seek assistance from a library IT Service Desk.

Swanston Library 9.00 am to 1.00 pm and 2.00 pm to 5.00 pm (AEST) Monday to Friday
Bundoora Library 9.00 am to 1.00 pm and 2.00 pm to 5.00 pm (AEST) Tuesdays
Brunswick Library 9.00 am to 1.00 pm and 2.00 pm to 5.00 pm (AEST) Wednesdays

Additional Information