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Password assistance

Students, staff and authorised contractors require a network (NDS) password to access the RMIT network on and off-campus. This page contains information about what to do if you forget, or want to update, your password or need help to change your mobile device password.

Note: You are required to change your network (NDS) password every 180 days.

• Forgot your password?
• Change your password
• Create a challenge question
• Password criteria
• Initial student password format
• Further assistance

Forgot your password?

If you’ve previously created a challenge question, you can establish a new password by following the online prompts.

If you haven’t created a challenge question, you will need to contact the IT Service Desk to reset your password.

Change your password

If your password is valid (current)

Use your current (not expired) or temporary password to change your password by following the online prompts.

If your password has expired and you have grace logins

Use your grace login to change your password.

If your password has expired and you don’t have any grace logins

If you’ve previously created a challenge question, you can establish a new password by following the online prompts.

If you haven’t created a challenge question, you will need to contact the IT Service Desk to reset your password.

Create a challenge question

It is strongly recommended you create a challenge question in case you forget your password. This will allow you to reset your password answering an obscure question to which only you will know the answer. For example:

• What city were you born in?
• Where did you go to high school?
• What is the name of your favourite pet?
• In addition to creating your own challenge question, you are also required to provide answers to a series of standard questions.

Note: You must have a valid (not expired) password to set your challenge question.

Use the Password manager to create a challenge question.

Password criteria

Your password should conform to the following criteria:

• Be at least eight (8) characters in length
• Be a maximum of 25 characters in length
• Contain at least one lower case letter (a,b,c,…..)
• Contain at least one numeral (0,1,2,3,..9)
• Has not been one of your previous 15 passwords
• Please refer to the ITS Password Security Policy for more detail.

Initial student password format

For general information regarding your student username and password, go to the Student Novell Directory Services web page.

Further assistance

For more information, please visit the Password guidelines, Password procedure or Password standard web pages.

If you experience problems or need help managing your password, go to the Password FAQs web page, or please contact the IT Service Desk.