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              • RDS Troubleshooting

RDS troubleshooting

If you believe you have detected a fault with the RDS service then follow this check list.

• Equipment not responding
• Busy tone
• No answer
• Cannot login
• Speed seems slow
• Disconnected without warning (no carrier)
• RDS support

Equipment not responding

Check that:

• The modem and personal computer are plugged into a power outlet
• The power is switched on
• The computer is switched on.

Busy tone

If there is a busy tone redial again in another 15 minutes.

No answer

Check:

• That the telephone line is active
• The computer configurations
• The telephone number being dialed.

Cannot login

Check that you have an operational NDS account. For information about your NDS go to:

• Staff
• Students

Speed seems slow

• RMIT will connect at the highest speed the modem is capable of
• The phone line may be noisy
• Check that the configurations are correct.

Disconnected without warning (no carrier)

RDS will disconnect without warning at the time limit.

RDS Support

For assistance and to record possible faults contact the IT Service Desk.

In the recording of a fault the IT Service Desk requires:

1. The date
2. The time(s)
3. The phone number(s) you rang
4. NDS user number (staff or student ID number).