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Service Desk

Maintenance request

Service request

What the Service Desk does not do

Contact the Service Desk

Access to BEIMSWeb – online maintenance request system

Maintenance request

If you need to report a problem with any of the facilities or services in your workplace, building or on your campus grounds, the Service Desk is your first port of call.

The Service Desk fields staff requests from all of RMIT’s onshore campuses: City, Bundoora (West and East), Brunswick, Point Cook and Hamilton.

You can log a maintenance request for issues regarding:

  • heating
  • air conditioning/plumbing
  • plumbing
  • electrical appliances
  • power sources
  • *lifts/escalators
  • security (unlocking doors)
  • fire services
  • emergency cleaning (flooding, spills)

* If you get caught in a lift that stops working, please contact the emergency number listed in the lift or contact RMIT Security’s emergency number on 9925 3333.

Response times to your maintenance request vary depending on the urgency of your request.

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Service request

You can also request a number of services, which include:

  • Additional mail/sorting services
  • Additional cleaning (Eg: steam cleaning of carpets, the cleaning of curtains and cleaning arranged outside of normal hours)
  • Furniture and exam setup or removal
  • Mechanical services (Eg: Request for air conditioning to be made available outside of normal operating hours)
  • Minor carpentry work (Eg: Installation of whiteboards or shelving in office)
  • Locksmith services (Eg: changing existing lock or cylinder and provision of additional keys)
  • Rubbish removal

*Please note that these above services incur a charge. If you need to utilise any of these services, please supply your School/Department’s Cost Centre Code (Internal Order Number) when logging the request.

Our Service Desk staff will log your maintenance or service request in Property Services’ online BEIMS maintenance/services request system. BEIMS will allocate your work request with a unique job number, which enables Property Services to track the progress of your work request. Work orders are then distributed to the area responsible to carry out the required task.

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What the Service Desk does not do

The Service Desk does not deal with the following queries

  • Audio-visual queries – malfunctioning AV equipment in classrooms, assistance with equipment setup and teleconferencing requests. Contact the Audio Visual Services in ITS.
  • Requests for lockable Security Bins. Staff should contact a Security bin supplier directly to arrange delivery and receipt of Security Bin.
  • Room booking. Contact the Space, Planning and Management team at roombookings@rmit.edu.au or go to the staff Web Room Booking System (WRBS). Please note that BBQ booking requests should be emailed only.

Contact the Service Desk

Phone

(03) 9925 2111

Email

propserv.service.desk@rmit.edu.au

Hours

8.00am – 5.30pm, Monday to Friday

Location

Building 105, Level 10

501 Swanston Street, Melbourne (near corner of Swanston and Victoria Streets)

After hours

(03) 9255 - 3895 (RMIT Security)

After hours emergency

(03) 9925 3333 (RMIT Security)

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Access to BEIMWeb – online maintenance request system

Staff can log work requests directly through BEIMSWeb, Property Services’ electronically based facilities management system. Connections to BEIMSWeb can be arranged via Brett Delzoppo, Property Services’ BEIMS Coordinator.

Additionally Property Services’ team of Managers, Client Relations can follow up any matter in relation to the provision of our services.