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Password assistance

Students, staff and authorised contractors require a network (NDS) password to access the RMIT network on and off-campus. This page contains information about what to do if you forget, or want to update, your password or need help to change your mobile device password.

Note: You are required to change your network (NDS) password every 180 days.

Forgot your password?

If you’ve previously created a challenge question, you can establish a new password by following the online prompts.

If you haven’t created a challenge question, you will need to contact the IT Service Desk to reset your password.

How to change your password

If your password is valid (current)

Use your current (not expired) or temporary password to change your password by following the online prompts.

If you haven’t created a challenge question, you will need to contact the IT Service Desk to reset your password.

How to create a challenge question

It is strongly recommended you create a challenge question in case you forget your password. This will allow you to reset your password answering an obscure question to which only you will know the answer. For example:

  • What city were you born in?
  • Where did you go to high school?
  • What is the name of your favourite pet?
  • In addition to creating your own challenge question, you are also required to provide answers to a series of standard questions.

Note: You must have a valid (not expired) password to set your challenge question.

Use the Password manager to create a challenge question.

Password criteria

Your password should conform to the following criteria:

  • Passwords cannot contain the user's account name or parts of the user's full name that exceed two consecutive characters
  • Passwords must be at least eight characters in length
  • Passwords must contain characters from three of the following four categories:
    • English uppercase characters (A through Z).
    • English lowercase characters (a through z).
    • Numeral digits (0 through 9).
    • Non-alphabetic characters: ~!@#$%^*_-+=`|\(){}[]:;"'<>,./ (with the exception of & and/or ? which are not supported by some systems)
    • Cannot be one of your previous 15 passwords

Please refer to the ITS Password Security Policy for more detail.

Initial student password format

You will need your username and password to log in to the RMIT network and access IT systems.

If you are a student your user name is the letter ‘s’ followed by your student number, e.g. s3001234.
Note: If you have a letter at the end of your student number, leave it out.

Your initial password is the letter ‘p’ followed by your date of birth backwards with an exclamation mark ‘!’ at the end. For example, if your date of birth is 8 April 1992, your password is p19920408!

You will be prompted to change your password after your first login.

For general information regarding your student username and password, go to the Student Novell Directory Services web page.

Further assistance

For more information, please visit the Password standard, Password guidelines or Password procedure or web pages.

If you experience problems or need help managing your password, go to the Password FAQs web page, or please contact the IT Service Desk.