Course Title: Communicate effectively with clients

Part A: Course Overview

Program: C4319 Certificate IV in Massage Therapy Practice

Course Title: Communicate effectively with clients

Portfolio: SEH Portfolio Office

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
EMPL5918C	City Campus	TAFE	155T Vocational Health and Sciences	Face-to-Face or Internet or Workplace	Term1 2015

Course Contact: Joshua Davies

Course Contact Phone: +61 3 9925 4333

Course Contact Email: joshua.davies@rmit.edu.au

Course Description

This course covers the skills required by practitioners to establish and maintain effective communication with the client throughout all interactions and provide basic counselling as required and as appropriate to facilitate the treatment or health service being provided.

Pre-requisite Courses and Assumed Knowledge and Capabilities

This course is delivered concurrently with the following courses:

BSBCWOR203B Work effectively with others
HLTCOM405D Administer a practice
HLTHIR301C Communicate and work effectively in health
HLTCOM406C Make referrals to other health care professionals when appropriate

National Competency Codes and Titles

National Element Code & Title:	HLTCOM404C Communicate effectively with clients
Elements:	1. Establish professional relationship with the client 2. Provide effective response to client enquiries 3. Respond effectively to difficult or challenging behaviour 4. Use basic counselling skills as required to facilitate treatment

Learning Outcomes

Overview of Assessment

Assessment for this course forms part of the Cert IV in Massage Therapy Practice.
Assessment is typically based around written and/or online tests, assignments, reflective journals, evidence portfolio’s, logbooks and/or practical demonstrations.
Assessment may also take place in a simulated work situation such as a supervised student clinic.
Competency based training requires the student to be in attendance in order for assessment to be undertaken.
Assessment is undertaken through successful completion of all assessment activities and classroom, project & industry participation.
Assessments are spaced across the duration of the course, in order for your teacher to provide you with progressive feedback.
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An RMIT assessment charter (http://mams.rmit.edu.au/kh6a3ly2wi2h1.pdf) summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document, the Assessment policies and procedures manual (http://www.rmit.edu.au/browse;ID=ln1kd66y87rc).