Course Title: Determine and confirm client business requirements

Part A: Course Overview

Program: C4401 Certificate IV in Information Technology Networking

Course Title: Determine and confirm client business requirements

Portfolio: Vocational Education

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities. 

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption. 

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209. 

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus 

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance. 

Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
BUSM7974C	City Campus	TAFE	174T School of VE Engineering, Health & Science	Distance / Correspondence or Face-to-Face or Internet or Workplace	Term2 2020, Term2 2021

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email: vehs@rmit.edu.au

Course Description

This unit defines the competency required to Determine and confirm client business expectations.

When you undertake this unit you will develop the ability to gather, identify and record client business requirements, and to verify that the information is accurate, relevant and complete.

The outcome of the unit is for you to be able to gather information to determine business system requirements to meet a client’s expectations and needs. 

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisites for this course.

National Competency Codes and Titles

National Element Code & Title:	ICTICT401 Determine and confirm client business requirements
Elements:	1. Determine context of business need or problem 2. Gather information 3. Confirm system specifications

Learning Outcomes

Learning Outcomes

• Learn how to ascertain and clarify what a client’s needs or problems are.
• Learn how to gather information from a client and various sources.
• Develop objectives and identify expected outcomes to be achieved.
• Gather information to establish the system requirements and problems.
• Analyse gathered information to identify new system requirements and changes required to implement new systems.
• Confirm and document system specifications for client approval.

Overview of Assessment

Knowledge Assessment 1 – Written Test

Product Assessment 2 – Integrated Assignment (Project) (stage 1, Stage 2, Stage 3)

Student must be competent in all elements to successfully complete the course.

Assessment  Mapping Matrix 

Element/ Performance Criteria Covered	Assessment 1	Assessment 2
		Stage 1	Stage 2	Stage 3
1.1				X
1.2	X	X
1.3				X
1.4	X			X
1.5		X	X	X
2.1	X	X
2.2		X	X	X
2.3	X	X	X
2.4				X
2.5	X	X	X
3.1	X	X	X	X
3.2		X	X	X
3.3		X	X	X
3.4		X	X	X