Course Title: Provide information to customers
Part A: Course Overview
Program: C5282 Diploma of Laboratory Technology (Biotechnology)
Course Title: Provide information to customers
Portfolio: SEH Portfolio Office
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG7831C |
City Campus |
TAFE |
155T Vocational Health and Sciences |
Face-to-Face |
Term2 2012, Term2 2014, Term2 2015 |
Course Contact: Amberlee Mitton
Course Contact Phone: (03) 9925 8053
Course Contact Email: amber.mitton@rmit.edu.au
Course Description
This unit of competency covers the ability to respond to both internal and external inquiries of a specialised technical nature. The advice and information requested will require the gathering of information, such as trend analysis, collection of data and samples, confirmation of validity of results, revision of plans or product advice additional to that on data sheets.
Pre-requisite Courses and Assumed Knowledge and Capabilities
This unit of competency has no prerequisites.
National Competency Codes and Titles
National Element Code & Title: |
MSL915001A Provide information to customers |
Elements: |
1. Assess the request for information and/or advice 2. Prepare response 3. Provide information and/or advice 4. Record details of the request and response |
Learning Outcomes
Overview of Assessment
Assessments for this course typically consist of:
• Class activities
• Assignments
• Presentations