Course Title: Coordinate customer service activities in the property industry
Part A: Course Overview
Program: C5298 Diploma of Property Services (Asset and Facility Management)
Course Title: Coordinate customer service activities in the property industry
Portfolio: SEH Portfolio Office
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG8031C |
City Campus |
TAFE |
174T School of VE Engineering, Health & Science |
Face-to-Face |
Term1 2019, Term1 2020 |
Course Contact: Thierry Demathieu
Course Contact Phone: +61 3 9925 8359
Course Contact Email: Thierry.Demathieu@rmit.edu.au
Course Description
This unit of competency specifies the outcomes required to understand and implement customer service policies and procedures in the property industry.
It includes contributing to quality customer standards, implementing customer service systems, and leading customer service teams.
The unit supports the work of those involved in understanding and implementing customer service policies and procedures. It applies to real estate agents, strata community managers, stock and station agents, Nationwide House Energy Rating Scheme (NatHERS) assessors, and home sustainability assessors.
Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.
Pre-requisite Courses and Assumed Knowledge and Capabilities
Nil
National Competency Codes and Titles
National Element Code & Title: |
CPPDSM5006 Coordinate customer service activities in the property industry |
Elements: |
1. Contribute to quality customer standards. 2. Implement customer service systems. 3. Lead a customer service team. |
Learning Outcomes
Refer to elements.
Overview of Assessment
Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards. Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor. Feedback will be provided throughout the course.
Assessment Tasks
Students must pass each of the following assessment tasks to demonstrate competency.
Assessment | |
Assessment 1 |
Written Report |
Assessment 2 |
Written Report |
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.