Course Title: Coordinate complex case requirements

Part A: Course Overview

Program: C5346 Diploma of Alcohol and Other Drugs

Course Title: Coordinate complex case requirements

Portfolio: Vocational Education

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  


The Diploma of AOD and this unit/cluster is delivered in the Northern Territory only


Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

HWSS6093C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face

Term2 2017,
Term2 2018

Course Contact: Chris Walters

Course Contact Phone: 9925 8268

Course Contact Email: chris.walters@rmit.edu.au



Course Description

This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework.

Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers. 

This unit applies to work in a range of health and community services contexts.

This unit is delivered and assessed as a cluster with :

CHCMHS007 - Work in trauma informed care

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no stipulated pre-requisites or co-requisites for this unit.



National Competency Codes and Titles

National Element Code & Title:

CHCCSM004 Coordinate complex case requirements

Elements:

1. Establish coordination function

1.1 Work with the client and other services to determine the service provision requirements

1.2 Negotiate collaborative working arrangements for all services involved

1.3 Develop a plan to identify all available services, their appropriateness, timeframes and expected outcomes

1.4 Work with the services to agree coordination requirements and boundaries

2. Support the client to access multiple services

2.1 Identify, implement and maintain duty of care responsibilities

2.2 Provide information to the client about the coordination role

2.3 Work with the client to establish communication requirements

2.4 Assess need and arrange interpreter, according to clients needs

2.5 Work with the client and other services to identify barriers to attaining outcomes

2.6 Work with the client to prioritise needs and communicate these with service providers

2.7 Facilitate case conference and meetings to coordinate responsibilities and roles

2.8 Work with other services to minimise client confusion and concerns in a coordinated manner

3. Monitor client progress

3.1 Facilitate communication between service providers to identify and manage service duplication

3.2 Work with the client and services to monitor progress toward outcomes

3.3 Obtain client feedback about services

3.4 Identify and implement further support required to meet changing needs and progress towards outcomes


Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements


Overview of Assessment

Assessment Task 1: Knowledge questions

Assessment Task 2: Product assignment

Assessment Task 3: Practical assignment

Assessment Task 4: Log Book