Course Title: Communicate with influence

Part A: Course Overview

Program: C5407 Diploma of Leadership and Management

Course Title: Communicate with influence

Portfolio: Vocational Education

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

See Canvas


Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

COMM5474C

City Campus

TAFE

525T Business & Enterprise

Face-to-Face or Internet

 Term1 2022,
Term2 2022

Course Contact: Steven Hansen

Course Contact Phone: +61 3 9925 5705

Course Contact Email: steven.hansen@rmit.edu.au



Course Description

This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.

The unit applies to individuals who are managers and leaders required to identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

BSBCMM511 Communicate with influence

Elements:

1. Identify communication requirements

2. Negotiate to achieve agreed outcome

3. Participate in and lead meetings

4. Make presentations

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • participate in and lead at least two meetings
  • prepare and make a presentation to two different groups.

In the course of the above, the candidate must:

  • communicate with key stakeholders to position the business to best effect including:
  • listening actively
  • understanding information needs of others
  • adapting communication to suit the audience
  • identifying suitable platform for presentations
  • presenting reliable information
  • designing the presentation to meet the needs of the audience
  • answering questions clearly and concisely.

 

 

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • industry, media and government organisations, events and communication channels that are relevant to the organisation
  • cross-cultural communication
  • techniques for negotiation, mediation, conflict resolution and incident de-escalation
  • structured and inclusive meeting procedures
  • organisational policies and procedures relevant to:

    • presenting and negotiating
    • leading and participating in meetings
    • making presentations
  • communication tone, structure, style and impact on others
  • relevant organisational policies and procedures on confidentiality of information.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • workplace documentation and resources relevant to performance evidence
  • organisation information, including organisational structure, goals, objectives and plans.

 Feedback

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed.  Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.