Process Mapping

The following checklist and accompanying process map are intended to assist with the design, development and improvement of processes at RMIT. Process name This will assist in location of the process in the RMIT quality management system and will be more helpful if it is client orientated (see #2 below).

Clients of the process Who are the immediate primary beneficiaries of the outputs of the process, whether internal or external to RMIT?

Process "ownership" Who is responsible for the process and its improvement (at both operational and accountability levels if different)?

Boundries of the process It is helpful to have an appreciation of where a process starts and finishes and how it interacts with other processes. Knowledge of process boundaries will highlight the need for management of the "interfaces".

Process Map Flowchart in sufficient detail to allow an informed observer to understand the flow of work in the process.

Critical inputs What are the inputs to the process?(e.g. people, materials, methods, equipment, other processes and the wider environment)

Critical Steps Identify the steps where completion is critical e.g. to be completed in a particular way, at a particular time or at a particular level of skill or authority etc..

Critical Outputs Are generally in four classes: outputs for the immediate clients of the process outcomes for clients and RMIT (e.g. longer term and possibly a wider stakeholder base) process measures process improvements (via a continuous improvement cycle e.g. PDCA).

Process measures client measures related to client needs (e.g. relevance, accuracy, timeliness, satisfaction etc.) performance measures (e.g. error-free critical steps, cycle time, variation in performance, specific outputs and outcomes etc.).

Process Improvement Cycle Identified cycle and responsibility(ies) for the review and improvement of the process (e.g. annual).

Document Control The process map and associated documentation should at the least identify the version of the document, its date of origin, pagination and total pages. Authority for the document may also be included.

Classification Classification of the process provides ready reference for users of the quality management system. The Quality Management System classification is based on reference to an RMIT Policy (all processes relate to implementation of one or more policies) location of processes within the System (e.g. a corporate, core business or support process).

 

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