Logging and tracking IT Helpdesk requests

RMIT staff and students can now directly log IT requests for assistance and track the progress of the enquiry through a customer portal. If new information becomes available, that will assist the IT Helpdesk, the enquirer can update the requests. Historical calls can also be searched and viewed.

The Customer Portal does not replace existing telephone and email services. It provides an additional service to staff and students who prefer to log a request directly into the IT Helpdesk system.

Bookmark the Customer Portal for easy access.

To access the Customer Portal your network username and password is required.

For further assistance contact the IT Helpdesk.