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Dr Say Yen Teoh

Position	Lecturer
School / Work Unit	Business Information Technology
Contact Details	+(61 3) 9925 5788 sayyen.teoh@rmit.edu.au
Location	Building: 108 Level: 17 Room: 15 City Campus
Portfolio	Business

Dr. Teoh’s primary research interest focuses on the implementation and use of Enterprise Systems comprising Enterprise Resource Planning (ERP), Human Resource Management (HRM), Supply Chain Management (SCM), Customer Relationship Management (CRM), etc. She is interested to explore key elements influencing the implementation and use of ES, with particular emphasis on social and resource-based issues.

In addition, Dr. Teoh is also interested in exploring the effective and efficient use of medical informatics, with regards to issues relating to the development of methods, strategies, and models for indentifying, controlling and minimizing the risks in the health sector. Especially, she is focused on understanding the complex issues relating to the adoption, implementation and use of medical informatics within the healthcare institutions.

Qualifications

• PhD in Information Systems, National University of Singapore (NUS)
• Bachelor of Business and Commerce (Hons), Monash University

Awards

• PhD Research Scholarship from National University of Singapore (NUS)
• Golden Key International Honour Society - Outstanding Academic Results
• Honours Degree Scholarship from Monash University

Research Project

October 2008 to December 2009, Investigating the System Workflow and use of technology in the Emergency Department of a Victorian Hospital, RMIT Emerging Researcher Grant (total value of $18,500), A joint project with Christopher Cheong.

Publications

Journal Publications

• Teoh, S. Y. and Shan-L. Pan. (2008), "Understanding the Influences of Social Integration in Enterprise Systems Use", Journal of Enterprise Information Management, Vol. 21, No. 5, pp. 493-511.
• Teoh, S. Y. and Shan-L. Pan. (2008), “Customer-centric Relationship Management System Development: A Generative Knowledge Integration Perspective”, Journal of Systems and Information Technology (forthcoming).

Selected Conference Publications

• Teoh, S. Y., and Cheong, C. (2008), “Implicit Enterprise Risk Management: An IT Healthcare Adoption Case Study”, Australasian Conference on Information Systems (ACIS), New Zealand, 3-5 Dec.
• Teoh, S. Y., Tng, Q.H. and Shan-L. Pan, (2008), "The Emergence of Dynamic Capabilities from a SME-Enterprise System Upgrade", European Conference on Information Systems (ECIS), Ireland, 9-11 June.
• Teoh, S. Y., and Shan-L. Pan, (2006), "The Use of Enterprise Systems in a Malaysian Company: A Social Integration Perspective", Pacific Asia Conference on Information Systems (PACIS), Malaysia, 6-9 July.
• Teoh, S. Y., and Shan-L. Pan, (2006), "Process of Social Integration: The Key to Making Enterprise System-Enabled Change", European Conference on Information Systems (ECIS), Sweden, 12-14 June.
• Teoh, S. Y., Pan, S-L. (2004), "A Conceptual Framework of ES Implementation: Towards A Social Capital-Based Knowledge Integration Perspective," Proceedings of the Information Resource Management Association International Conference (IRMA), New Orleans, USA, 23-26 May.
• O'Daniel, T., and Teoh, S. Y. (2002), "Internet B2B: What Might We Expect", Proceedings of the Information Resource Management Association International Conference (IRMA), Washington, USA, 19-22 May.

Book Chapters

• Teoh, S. Y. (2006), "Enterprise Systems Use in Talam Corporation Bhd, Malaysia", In Pan S-L (Ed.), Managing Emerging Technologies and Organizational Transformation in Asia: A Casebook, World Scientific Publisher.
• O' Daniel, T., and Teoh, S. Y., (2003), "The Game in Internet B2B". In G. Gingrich (Ed.), Managing IT in Government, Business and Communities, IRM Press, USA.

Reviewer for Research Project Proposals, Journals and Conferences

• European Journal of Information Systems (EJIS)
• Journal of Enterprise Information Management (JEIM)
• International Journal of Knowledge and Learning (IJKL)
• Australasian Conference of Information Systems (ACIS)
• European Conference of Information Systems (ECIS)
• International Conference of Information Systems (ICIS)
• Pacific Asia Conference of Information Systems (PACIS)

Professional Association Affiliations

• Member of the Golden Key International Honour Society (http://www.goldenkey.org/)
• Member of Association of Information Systems (http://home.aisnet.org/index.cfm)
• Member of Asian IT Case Series (http://aitcs.nus.edu.sg/)

PhD Research Student Supervision (Current)

• Trevor Stone - Breaking the Hippocratic Oath: the Collection, Storage and Exchange of Private Health Information in a National Database.
• Sanjay Chib - Business Process Management in Swiss Hospitality Industry.
• Josephine Chong - E-Collaboration in the Financial Industry.
• Sharina Tajul

Teaching Responsibilities

• INTE 1009: Information Systems Research Methods - Course Coordinator
• ISYS 2394: Globalization and Business IT
• ISYS 2394: Enterprise Systems
• ISYS 2056: Business Computing 1

Administration roles

• Research Committee Member, School of BIT, RMIT
• Systems Models and Strategies Research Cluster Representative
• Department Representative for SE Asia and China Marketing
• Academic Advisor