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Having taken over a railway that was under performing, Metro Trains set about a strategy to recover and improve by using rigorous analysis, processes, technology and leadership.
The presentation reviews this journey and looks at the current challenges and opportunities to improve customer satisfaction.
Looking ahead, an innovative and affordable high speed rail solution for Australia is described.
Professor Andrew Lezala
As a business leader and engineer with 37 years of experience in the rail industry, Andrew started his career as a British Railways engineering graduate and spent 10 years in vehicle design, project engineering and maintenance.
With a move into the private sector, Andrew started to manage businesses and lead transformations, spending much of his time restructuring and growing rail related operations.
Andrew has been President of Daimler Chrysler’s world-wide metro business, CEO of Jarvis Rail and Metronet, and President of Bombardier Transportation’s world wide Services Division. Andrew was based in Beijing for four years with ABB before being appointed to lead what is now Bombardier Australia.
After a 10 year absence, Andrew returned to Melbourne as CEO of Metro, a purpose-built private-sector consortium appointed by the Victorian Government to operate and grow Melbourne’s metropolitan railway.
Within the first five years of Metro’s operation, more than 1500 services per week have been added to the schedule, 50 new six-carriage trains commissioned and around $3 billion invested in infrastructure maintenance and renewal, train reliability projects and major capital works.
On time performance has risen 6 percentage points to 93% and customer satisfaction has reached a 5 year high.
Andrew is a Chartered Engineer, a Fellow of the IMechE and Engineers Australia, and Adjunct Professor of Engineering at Swinburne University.