Cynthia Cranford is an Associate Professor of Sociology at the University of Toronto.
University of Toronto
Flexibility or Security? In-Home Personal Support in Ontario and California
This presentation draws on a study that compares tensions, alliances and compromises between worker security and service user flexibility within personal support services. It compares in-home personal support across three models in Ontario, Canada and California, USA using qualitative interviews from multiple viewpoints. Gender, disability and racial inequalities, state policies, employer practices and disability and labour movement strategies shape the relationship between flexibility and security. Yet worker and service user experiences reveal a varied relationship across two levels: labour market (who provides services) and intimate labour process (what is done, when, where, how).
Cynthia Cranford is an Associate Professor of Sociology at the University of Toronto. She is the co-author of Self-employed Workers Organize (2005 McGill-Queens University Press), and of several articles on economic restructuring, immigration and union renewal published in Gender & Society, Relations Industrielles/Industrial Relations, Social Problems, Work, Employment and Society and elsewhere. She is currently writing a book comparing the social organization of personal support services in California and Ontario from the vantage points of workers, service users, labour and disability activists, employers and state officials.