The aged care market is expected to experience significant growth over the next few years, with estimates that public expenditure on aged care will double as a share of the economy by 2055. This is being driven by Australia’s ageing population, which will require 76,000 new residential aged care places by 2023-2024.
While this could put additional pressure on aged care providers that are already struggling with administrative burdens, it also represents an opportunity for savvy providers to implement new systems that utilise emerging technology to enable more efficient processes. Taking away some of the more routine aspects of aged care staff’s work means they can focus on providing high-level, quality care at a time when the sector is moving towards a consumer-driven model.
Westmont Aged Care Services - a community-based not-for-profit aged care provider - recognised this opportunity and recently introduced a new rostering system known as Tri-Online. Implemented in July 2017, the system incorporates a facial recognition time clock that allows employees to log on and off, view their rosters anytime, anywhere and access their pay slips.
Not only does this relieve staff from burdensome administration tasks that can take time away from caring, the new system has also helped Westmont better meet its compliance requirements regarding accessing information in a timely manner.
“Due to the enormous amount of time it was taking managers to complete rosters and payroll, it was agreed that a more user-friendly system needed to be researched, agreed to and implemented,” says Westmont Aged Care Services Director – – Finance and IT Services Don Wilkinson.
“Tri-Online has improved our overall pay and timesheet system, saved time and enabled those employees to become more familiar with using technology. That was a big accomplishment for some.”
Considering reports have suggested that within the next two to five years at least 90 per cent of the workforce will need a basic level of digital literacy, this provides staff with critical skills for the future.
The Tri-Online system is also more secure, with software based in the cloud, which also provides environmental benefits. Password protection provides confidentiality, with sensitive data only available on request.
“If you can do things quicker and smarter, then it allows more time for caring, which is really what the organisation is about,” says Mr Wilkinson.
Westmont Aged Care Services