We will check the shelves and other areas of the Library. If the item is not found, we will begin the claims returned process. We will contact you via email within 3 working days of receiving the online form.

During the claims returned process, the item remains on your record and may become overdue. Overdue notices are sent out automatically for all overdue items, including claims returned.

Overdue fees automatically accrue for overdue items. The Library charges 50 cents per item per day. If the Library is at fault, we will waive any overdue library fines associated with the item.

No, claims returned items cannot be renewed.

Yes, once you submit a claims returned form, you will be able to borrow for 28 days (4 weeks), provided the item in question is not more than six months overdue. To borrow, please see the staff at the service desk.

You can renew your other items in person, over the phone (03 9925 2020) or by email library.notices@rmit.edu.auOnline renewals are not available during this time.

The usual renewal conditions apply.

Please check any places where the item might be, and also check with any friend or colleague who might have the item.

A list of places to check is included on the claims returned form.

Yes, if the claims returned item is not overdue, you can place holds online via LibrarySearch. If the item is overdue, Library staff will place the hold for you.

To arrange this, contact us on 03 9925 2020 or by email library.notices@rmit.edu.au.

Please note that holds will only be placed for items which are already on loan or at another Library site. More information about holds is available.

We will search all Library sites for up to 28 days (4 weeks). If, after this time, the item has not been found, you will need to pay for the cost of the item.

The item will remain on your borrowing record and will continue to accrue overdue fines until the claim is resolved.

Contact us when you would like to pay the cost of the item. Library staff will advise of the cost within 3 working days.

Payment can be made by credit card or EFTPOS at the service desk at any Library, except Bundoora East. We cannot accept cash payments.

Keep the receipt for your records.

No, we do not accept replacement copies.
The replacement cost is non refundable, but you can keep the item.
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Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business.