Student Support Advisory Service

Hi, I’m Alison, one of the Student Support Advisors.

Our team supports students when they experience significant life stressors while studying.

These concerns may relate to a combination of wellbeing, finances and tenancy issues.

Our Student Support Advisors provide a confidential and supportive service to empower students to understand their options and responsibilities so they can make independent and informed decisions.

We also help students by providing information about internal and external referrals and contacts appropriate to their needs and help students to understand policies and correspondence from internal and external parties.

Students in crisis can access short term emergency assistance including financial aid by contacting Student Support.

If you are concerned about a student, check in with them and encourage them to seek support.

They can book phone and face-to-face appointments online, can drop-in to RMIT Connect at the city campus or can log an enquiry on the RMIT Connect online.

Student Support are represented by the Student Admin team at Brunswick and Bundoora RMIT Connect.

If you hold serious concerns about a student, you can contact the RMIT Staff Line for urgent student support on 9925 1111 for advice and support.

Where required, the Staff line staff will refer onto our team so we can undertake a welfare check and escalate missing student concerns.

Staff are also welcome to email our team or access our staff website if they have questions about the service not relating to a specific student.

If you are communicating about a specific student, you can log an enquiry online and you can book an appointment on behalf of a student.