Yammer walk-through

[Start transcript]

[Voiceover]

Yammer is a social network for the university. It's a place to discuss all things work and social. It's a place for you to wonder out loud, start a conversation, whether it's a big idea or a little spark of genius. For you to share this stuff you love, your passions inside and outside of work. This could be a great inspirational video for your work or even sharing a cute dog pic. Find answers where you don't know where to start.

Yammer is tapping into our knowledge network across the university, connecting our professional staff and academics all in one place. Connecting you with RMIT and things you care about. Let's get you set up on Yammer. Yammer is part of Microsoft's Office 365 suite of applications. This means you can access Yammer using your RMIT email and password login details.

You can access Yammer in three different ways. By the mobile application. You can download this on android and Apple devices. It is super easy to use, and you can view or post updates when you are on the go. There is a Yammer desktop application. This can be downloaded from Office dot com to access Yammer from your desktop. This is great to receive pop-up notifications.

And then, we have the Office 365 portal. Go to portal dot Office dot com and navigate here. By accessing Yammer on the portal, you don't need to download an application and can access Yammer from any device, anywhere, anytime.

Welcome to Yammer. Here on the left-hand side, you have your main navigation, your home button, your inbox for any Yammer messages and your notification icon. This cogwheel is for all your Yammer settings. When you access Yammer for the first time, it's important to make sure your profile is set up to suit you.

To set up your profile, go to this cogwheel and select edit settings. On the profile tab, we need to ensure your profile is set up with information you are happy for others to see. Make sure you upload a clear picture of yourself. This will display across all your Office 365 applications and people from around the business will be able to see it is you on Yammer.

Let's go to the notification tab. Yammer, by default, will be set to send you email notifications about any activity. To limit emails flooding your inbox, we can choose when you would like to receive them, by ticking and unticking these options. Remember, if you have the Yammer application on your iPad or phone, you need to set up your notifications through your settings.

Back to the home view, this is your main feed. This is split into three feeds of information. Discovery, all and following. The discovery feed suggests relevant conversations based on what you subscribe and interact with on Yammer. The all feed will show conversations from throughout the company based on your activity across Yammer and Office 365. In the following feed, you can see conversations from groups, people and topics that you follow. By default, your discovery feed will be the first feed you see.

To change this, select the feed you like to set, select the cogwheel and the drop down. At first, you may notice not a lot of information is appearing in your feed. What we want to do is set up your feed, so it generates information you are interested in and want to see. To do this, we want to get you connected with groups, topics and people that interest you. Groups are designed to bring people together with common interests. They'll target different topics and discussion points. You may find you have already been added to some groups. If so, these will be added to here in the left-hand menu.

To find more groups, select discover groups. This will show groups recommended for you based on what you are currently following. Or you can search through all groups at RMIT here. Select a group to find out more information, view conversations and more. If you like what you see, select join. Once you join a group, it will be added to your left-hand menu. You'll see any new posts in your following feed.

Topics in Yammer are used to help people discover information. They are created by using hashtags to flag information in posts and replies. By following a topic, you will receive conversations with this topic in your following feed. To discover some topics in Yammer, go to the cogwheel, select apps, scroll down to my apps, select topics. This will display a list of topics based on what you are following. Select a topic to see any conversations that have been flagged with this topic. You can then choose to follow it. Alternatively, if you go to a post you've seen with a hashtag that interests you, select the hashtag and follow.

Yammer has a powerful search function to find answers quickly. But to get the maximum value, you need to know what you are searching for and how the search behaves. Type keywords into the search bar to find files, conversations, people or groups within your network. If you need to search more than one keyword, type "and" in capitals to return results that contain both words. Select the all results to display all results from your search. If you need to narrow these results further, use the advanced search option.

If you see a post that you think might be helpful to a colleague or perhaps would go well in a different Yammer group you follow, you can share the post. If we select share, you can choose to share this to a group or via a private message. This is a great way to share any helpful pieces of information you find and saves you sending it by email.

If you see something that you would like to save for later, select the bookmark option. This will save the post and you can go back to look at it any time by going to the cogwheel, select your profile and the bookmark tab.

If you can't find what you are looking for, then ask a question. Yammer is a great place to have your questions answered, and it will generate conversation and add value to the University by growing our knowledge base. People post on Yammer for different reasons. Whether it is to ask a question, share an update, an event or post an announcement. Whatever you like. Posting on Yammer is as simple as typing in the post box from your home feed. Select the appropriate group from the dropdown list to ensure that your post goes to the right people. Add topics to your post by using a hashtag that is relevant to your post or select the topic button at the bottom of the post where you can add topics directly without a hashtag.

You can mention people like you would on other forms of social media by typing the at symbol. A drop-down list will appear with people and group names. This allows you to tag someone. Or select the add people box and start typing a name. Whoever you mentioned will receive a notification. And don't forget to lighten up your post with a GIF or a picture.

Alrighty, some key things to consider when you are getting started on Yammer. Make sure you fine-tune your notifications. Go in and edit your notification settings to avoid flooding your email inbox. Ditch the corporate speak, keep post conversational, short and sweet. Leave the formal tone for emails. Listen and respond. Don't just talk on Yammer, make sure that you like and reply to something that you want to show support for. Follow people. This is often missed, but if you follow your colleagues or people who inspire you, you'll receive their latest updates.

Respect privacy. Yammer isn't a place for sensitive information, so let's respect each other's privacy. Be brave and get involved. Writing your first post can be really daunting. But jumping over that hurdle is connecting you with a great bunch of minds. And lastly, don't forget those pet pics. Yammer is a social space for work. If the conversation is appropriate, you can post a cute pet pic or a GIF to make someone's day.

Thank you for watching our introduction to Yammer. We hope you've been able to take away some key tips and tricks to get connected on Yammer today.

[End transcript]

[Start transcript]

AUDIO: Upbeat music starts.

VISUALS: RMIT University logo.

VISUALS: Yammer icon sitting on top of coloured circle with a circular image of a group of people sitting outdoors underneath it.

TEXT ON SCREEN: Social network.

[Voiceover]

Yammer is a social network for the university. It's a place to discuss all things work and social.

VISUALS: Circular image appears with people outdoors playing a life-size game of Jenga. Then another circular image appears looking up at three people standing next to a ledge, one person looks out into the distance while two people stand with their backs to the camera.

TEXT ON SCREEN: Work and social. Wonder aloud.

It's a place for you to wonder out loud, start a conversation, whether it's a big idea or a little spark of genius.

VISUALS: A new circular image appears with a female posed with hula hoops while another person's arm appears at the edge of the frame holding a smartphone and taking a photo.

TEXT ON SCREEN: Stuff you love.

For you to share this stuff you love, your passions inside and outside of work. This could be a great inspirational video for your work or even sharing a cute dog pic. Find answers where you don't know where to start.

VISUALS: Another circular image appears showing a large audience with members holding their hands up. Then another circular image appears with two women posing with Vice-Chancellor Martin Bean.

TEXT ON SCREEN: Find answers. Tap into our knowledge.

Yammer is tapping into our knowledge network across the university, connecting our professional staff and academics all in one place.

VISUALS: Stick drawing of a mobile phone with arms and legs holding another mobile phone. Then more stick drawings appear of a lightbulb, a laptop with the RMIT logo and a book with a magnifying glass.

TEXT ON SCREEN: Connecting you with RMIT.

Connecting you with RMIT and things you care about.

VISUALS: Yammer icon appears on the left side of frame and a large white window appears showing a larger Office 365 icon, with a series of smaller Office 365 app icons.

Let's get you set up on Yammer. Yammer is part of Microsoft's Office 365 suite of applications.

VISUALS: Web page of the Microsoft Office portal login screen.

This means you can access Yammer using your RMIT email and password login details.

VISUALS: Graphic of smartphone displaying the Yammer app.

You can access Yammer in three different ways. By the mobile application. You can download this on android and Apple devices. It is super easy to use, and you can view or post updates when you are on the go.

VISUALS: A desktop screen appears behind the smartphone showing a browser window and the "Get the Yammer desktop app" page.

There is a Yammer desktop application. This can be downloaded from Office dot com to access Yammer from your desktop. This is great to receive pop-up notifications.

VISUALS: Web browser displaying Google.com.

And then, we have the Office 365 portal.

VISUALS: Web page of the Office 365 portal site displaying a list of apps and documents.

Go to portal dot Office dot com and navigate here. By accessing Yammer on the portal, you don't need to download an application and can access Yammer from any device, anywhere, anytime.

VISUALS: Web browser displays the RMIT Yammer dashboard.

Welcome to Yammer.

VISUALS: Three navigation icons for home, mail and notifications are highlighted from the top left-hand side of the dashboard.

Here on the left-hand side, you have your main navigation, your home button, your inbox for any Yammer messages and your notification icon.

VISUALS: The cogwheel icon to the far right of the navigation section is highlighted.

This cogwheel is for all your Yammer settings.

VISUALS: The navigation icons are no longer highlighted, and the default Yammer view is seen from the dashboard.

When you access Yammer for the first time, it's important to make sure your profile is set up to suit you.

VISUALS: The navigation cogwheel is selected which opens a sub menu. In the top section of the sub menu appears the link 'edit settings' which is highlighted and clicked on.

To set up your profile, go to this cogwheel and select edit settings.

VISUALS: The profile tab then loads onto the stage showing a series of tabs at the top of the stage. Sections for basics, info and contact are displayed underneath the tab menu with fields to edit the profile.

On the profile tab, we need to ensure your profile is set up with information you are happy for others to see.

VISUALS: The photo field in the basics section is highlighted showing a previously uploaded image of a male, with a choose file button next to it.

Make sure you upload a clear picture of yourself. This will display across all your Office 365 applications and people from around the business will be able to see it is you on Yammer.

VISUALS: The notifications tab on the stage is highlighted.

Let's go to the notification tab.

VISUALS: The notifications tab loads a list of options with checkboxes.

Yammer, by default, will be set to send you email notifications about any activity.

VISUALS: Various checkboxes are deselected.

To limit emails flooding your inbox, we can choose when you would like to receive them, by ticking and unticking these options.

VISUALS: The mouse scrolls down the page and the save button is pressed. The notifications page is saved, and a message appears on screen "your account has been updated".

Remember, if you have the Yammer application on your iPad or phone, you need to set up your notifications through your settings.

VISUALS: The home icon from the navigation menu is selected and the stage displays the discovery tab showing conversation feeds.

Back to the home view, this is your main feed. This is split into three feeds of information.

VISUALS: The three tabs at the top of the stage are highlighted.

Discovery, all and following.

VISUALS: The highlighting disappears, and the discovery tab remains.

The discovery feed suggests relevant conversations based on what you subscribe and interact with on Yammer.

VISUALS: The all tab is selected, and a similar view of the conversation feeds appears on the stage.

The all feed will show conversations from throughout the company based on your activity across Yammer and Office 365.

VISUALS: The following tab is selected, and a similar view of the conversation feeds appears on the stage.

In the following feed, you can see conversations from groups, people and topics that you follow.

VISUALS: The discovery tab is selected, and a similar view of the conversation feeds appears on the stage.

By default, your discovery feed will be the first feed you see.

VISUALS: The following tab is selected, then the cogwheel icon that appears to the far right of the tabs is clicked. A drop-down dialogue appears, and the only option present is selected. A green box appears at the top of the stage with the message "your feed selections will now be remembered".

To change this, select the feed you like to set, select the cogwheel and the drop down. At first, you may notice not a lot of information is appearing in your feed. What we want to do is set up your feed, so it generates information you are interested in and want to see. To do this, we want to get you connected with groups, topics and people that interest you. Groups are designed to bring people together with common interests. They'll target different topics and discussion points. You may find you have already been added to some groups.

VISUALS: A list of groups are highlighted from the left-hand side navigation pane in the dashboard.

If so, these will be added to here in the left-hand menu.

VISUALS: At the bottom of the groups list from the left-hand side navigation pane, the discover more groups link is highlighted and then clicked.

To find more groups, select discover groups.

VISUALS: A new window appears on the stage with the recommended for you tab selected and displaying a series of boxes on the stage of different groups.

This will show groups recommended for you based on what you are currently following.

VISUALS: The all groups tab is highlighted.

Or you can search through all groups at RMIT here.

VISUALS: The all groups tab highlight disappears and the first box on the top left side of the stage labelled 'employee experience' is selected. The employee experience group page is now loaded on the stage. The group name is displayed in a banner against a grey background and there is a post field at the top of the page followed by a list of previous postings.

Select a group to find out more information, view conversations and more.

VISUALS: The join group button on the far right of the banner is selected and the banner's background colour changes to pink.

If you like what you see, select join. Once you join a group, it will be added to your left-hand menu.

VISUALS: The following tab is selected, and the conversation feed is listed on the stage.

You'll see any new posts in your following feed.

Topics in Yammer are used to help people discover information. They are created by using hashtags to flag information in posts and replies. By following a topic, you will receive conversations with this topic in your following feed.

VISUALS: The mouse hovers over the cogwheel from the navigation menu and displays the sub menu which is also highlighted. The apps option is then selected which opens the application directory window onto the stage. The mouse scrolls down the page and highlights the topics button in the my apps section.

To discover some topics in Yammer, go to the cogwheel, select apps, scroll down to my apps, select topics.

VISUALS: A new page called topics is shown on the stage with a series of buttons listing topics.

This will display a list of topics based on what you are following.

VISUALS: The top middle topic button is clicked which loads the conversation feed for the "Takeittoteams" topic.

Select a topic to see any conversations that have been flagged with this topic.

VISUALS: The follow button on the top right-hand side of the stage is highlighted and then clicked. A message displays in a box, "you are now following 'Takeittoteams'".

You can then choose to follow it.

VISUALS: The mouse hovers over a hashtag within a post which is highlighted. The hashtag is selected and then the follow button is clicked. A message displays in a box, "you are now following 'Sillystuff'".

Alternatively, if you go to a post you've seen with a hashtag that interests you, select the hashtag and follow.

VISUALS: The search field from the left-hand side navigation menu is highlighted.

Yammer has a powerful search function to find answers quickly. But to get the maximum value, you need to know what you are searching for and how the search behaves.

VISUALS: The instructor types "Yammer" into the search field and a quick find of results is displayed.

Type keywords into the search bar to find files, conversations, people or groups within your network. If you need to search more than one keyword, type "and" in capitals to return results that contain both words.

VISUALS: The 'see all search results' link at the bottom of the results displayed is selected and the results are then displayed on the stage.

Select the all results to display all results from your search.

VISUALS: The advanced search section on the right side of the stage is highlighted.

If you need to narrow these results further, use the advanced search option.

VISUALS: The mouse scrolls down the stage view and selects a link at the end of a post to "view full conversation". The full conversation loads onto the stage and the share link at the bottom of the first entry is highlighted.

If you see a post that you think might be helpful to a colleague or perhaps would go well in a different Yammer group you follow, you can share the post.

VISUALS: The share link is selected, and a pop-up window appears to share the conversation with options to post in a group or send private message. The original message appears at the bottom of the pop-up window with fields for selecting a group and typing a message above it.

If we select share, you can choose to share this to a group or via a private message. This is a great way to share any helpful pieces of information you find and saves you sending it by email.

VISUALS: The pop-up window is closed and the ellipses icon underneath the first post is selected showing a sub menu listing available options. The bookmark option is then clicked which then brings up a "the message has been bookmarked" box.

If you see something that you would like to save for later, select the bookmark option.

VISUALS: The cogwheel from the left-hand side navigation menu is highlighted and then clicked. The sub menu appears, and the profile option is selected. The tab menu shown on the stage highlights the bookmark tab. The bookmark tab is selected, and the stage displays the saved bookmarks.

This will save the post and you can go back to look at it any time by going to the cogwheel, select your profile and the bookmark tab.

VISUALS: The home icon from the left-hand side navigation menu is selected and the stage displays the following feed.

If you can't find what you are looking for, then ask a question. Yammer is a great place to have your questions answered, and it will generate conversation and add value to the University by growing our knowledge base. People post on Yammer for different reasons. Whether it is to ask a question, share an update, an event or post an announcement. Whatever you like.

VISUALS: The instructor begins typing in the post field at the top of the stage.

Posting on Yammer is as simple as typing in the post box from your home feed.

VISUALS: The mouse clicks in the 'add a group and/or people' field and a dropdown box appears listing available groups.

Select the appropriate group from the dropdown list to ensure that your post goes to the right people.

VISUALS: From the 'add people to notify' field, the instructor appears to enter and an 'add topics' field appears. The mouse clicks within this field and as the instructor begins typing, showing a quick list of results with matching keywords. The instructor adds three topics.

Add topics to your post by using a hashtag that is relevant to your post or select the topic button at the bottom of the post where you can add topics directly without a hashtag.

VISUALS: The instructor clicks in the post field and begins typing the at symbol and some text, which brings up a quick list of members.

You can mention people like you would on other forms of social media by typing the at symbol.

VISUALS: The instructor selects the first result that appears.

A drop-down list will appear with people and group names. This allows you to tag someone.

VISUALS: The instructor begins typing a member's name in the 'add people to notify' field and selects the first result shown.

Or select the add people box and start typing a name. Whoever you mentioned will receive a notification.

VISUALS: The mouse hovers over the 'add a GIF' icon and the instructor selects it to show a series of GIF images at the bottom of the post field. The instructor types some characters and a GIF is added to the post field.

And don't forget to lighten up your post with a GIF or a picture.

VISUALS: Stick drawing of smartphone is sitting on a blue box holding a smartphone and a cup of coffee.

TEXT ON SCREEN: Getting started.

Alrighty, some key things to consider when you are getting started on Yammer.

VISUALS: Stick drawing of cogwheel with an arrow circling it.

TEXT ON SCREEN: Fine tune your notifications.

Make sure you fine-tune your notifications. Go in and edit your notification settings to avoid flooding your email inbox.

VISUALS: Stick drawing of person with a red cross next to the mouth.

TEXT ON SCREEN: Ditch the corporate speak.

Ditch the corporate speak, keep post conversational, short and sweet. Leave the formal tone for emails.

VISUALS: Stick drawing of head with a thought bubble above it.

TEXT ON SCREEN: Listen and respond.

Listen and respond. Don't just talk on Yammer, make sure that you like and reply to something that you want to show support for.

VISUALS: Stick drawing of head with a wispy line next to it.

TEXT ON SCREEN: Follow people.

Follow people. This is often missed, but if you follow your colleagues or people who inspire you, you'll receive their latest updates.

VISUALS: Stick drawing of the red outline of octagon shape with a red exclamation mark inside it.

TEXT ON SCREEN: Respect privacy.

Respect privacy. Yammer isn't a place for sensitive information, so let's respect each other's privacy.

VISUALS: Stick drawing of the hand.

TEXT ON SCREEN: Be brave, get involved.

Be brave and get involved. Writing your first post can be really daunting. But jumping over that hurdle is connecting you with a great bunch of minds.

VISUALS: Stick drawing of cat head.

TEXT ON SCREEN: Pet pics.

And lastly, don't forget those pet pics. Yammer is a social space for work. If the conversation is appropriate, you can post a cute pet pic or a GIF to make someone's day.

VISUALS: Stick drawing of smartphone standing in the number 86 tram animates across the screen.

TEXT ON SCREEN: Jump on Yammer today!

Thank you for watching our introduction to Yammer. We hope you've been able to take away some key tips and tricks to get connected on Yammer today.

VISUALS: RMIT University logo.

[End transcript]