RMIT's Ask a Librarian service offers expert answers to all your library-related questions online or using your mobile phone. This video shows you how it works!
Ask a Librarian | RMIT University
(Transcript with notations)
VISUAL: RMIT University logo and website: www.rmit.edu.au.
VISUAL: Ask a Librarian. Answering your questions via live chat and
email. RMIT University logo.
VISUAL: Camera pans across the façade of the Swanston Academic Building –
Level 7 and focuses on the RMIT logo which is on the glass railing along
the portal of the students’ area.
VISUAL: Male student sitting on a bench in the portal (student area)
looking at his iPad which is balanced on his lap.
Male student: Hey, I'm looking at the Library website ...
VISUAL: Close up of male student’s hands typing on his iPad screen.
Male student: ... and I'm not sure where to find information for my
Commercial Law assignment?
VISUAL: Female student sitting in a study area and leaning on a small
single oval shaped table. Her laptop is on the table and beside that is a
notebook which she is writing in.
VISUAL: Close up of the female student looking thoughtfully to her left
and then down at her computer which is off?screen.
Female student: What's the easiest way to find Software Engineering
VISUAL: Camera is side on to a male student walking down path with a
backpack draped over his right shoulder and looking down at his smart
phone in his left hand as he scrolls with his thumb. In his right hand
is a takeaway coffee cup. In the background is a brick wall with large
painted graffiti street art on it.
VISUAL: Camera is front on to male student walking down path with
backpack draped over his right shoulder and he is holding in his right
hand a takeaway coffee cup. In the background is a brick wall with large
painted graffiti street art on it. He pauses, looks to the side in
thought and then lifts his right hand holding the phone and scrolls with
his thumb on the screen.
Male student: What time does Swanston Library close tonight?
VISUAL: Six video screens of six different students (first row: male,
female, male; and second row: female, male, female) cover the screen.
Each video has the student looking at the camera and then up in thought
as if they’re pondering the questions. Their body movements and facial
expressions reflect confusion (ie head scratches, looking up, raising
eyebrows, scrunching their face up).
Male and Female Students: (All asking questions at the same time). For
example: Can you check how much my loan is? Where’s the toilet? Where is
the Carlton Library?
VISUAL: Camera pans left across RMIT’s Swanston Street Library (Building
8, Level 5) with four students walking around in it. The camera continues
to pan left and stops on the Service/Enquiries desk. A female librarian
is looking down and typing on a keyboard with detached computer screen on
(For the next section of Librarian’s responses the constant murmurs of
the students’ questions can be heard in the background).
Female Librarian: Okay, I'll have a quick look.
Female Librarian: One moment.
Female Librarian: Sure can.
Female Librarian: No, that’s not a silly question.
Female Librarian: Easy.
Female Librarian: Sure, I’ll check that for you.
Female Librarian: It’s located in Building 94.
VISUAL: Close up of the librarian’s hands typing on the keyboard and then
camera pans up to her smiling face as she looks down at her keyboard.
(For the next three of Librarian’s responses the constant murmurs of
students’ questions can be heard in the background).
Female Librarian: Check the Library ...
Female Librarian: Absolutely.
Female Librarian: ... for resources on argumentative writing. (Students’
murmurings have ceased).
Female Librarian: So glad I could help.
VISUAL: Same image as before but now the Female Librarian looks up and
smiles at the camera.
VISUAL: Title in centre of the screen reads: Real answers from real
people. RMIT University logo is at the bottom of the screen.
Unidentified Female: Real answers from real people.
VISUAL: Same image as before ie Real answers from real people. And now
the word, Really, appears underneath that.
Unidentified Female: Really.
VISUAL: Same image as before. And now a website appears underneath the
word, Really: www.rmit.edu.au/library/askalibrarian.
VISUAL: RMIT University Logo and website www.rmit.edu.au.
End of video
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Conditions of use
This item is available to RMIT University staff for official RMIT educational or promotional purposes. All uses outside of official educational or promotional purposes must be used with permission. Please contact email@example.com for permission.