Frequently Asked Questions

HeroImage

Frequently Asked Questions

Find the answers to frequently asked questions about staying safe, returning to study and what RMIT is doing to support our community.

If you can't find the answer you're looking for here, you can contact us directly for more information. For the latest detail around remote study, check Canvas or talk to your Course Coordinator.  

Read our statement for the latest on RMIT’s response to COVID-19.

Please refresh your page to ensure you are reading the latest advice.

Return to campus

In line with Stage 4 restrictions, RMIT has paused face-to-face practical-based activities effective Tuesday 4 August. 

The small number of students who were previously being supported to attend campus to complete practical elements of their courses will be contacted directly with instructions regarding future attendance. 

Updated processes have been put in place and documentation will be required for approval to travel to, and attend, any RMIT campuses.

Classes that can be delivered remotely, will continue to be delivered online. This includes all lectures and tutorials.

Transition back to campus in the future will be gradual, staged and carefully planned, based on government advice and our own campus assessments and the implementation of our COVIDSafe Plan.

The COVIDSafe Plan outlines the principles, protocols and actions that will guide the safe transition of learning, research and work to campus.

Students can find more information about transitioning back to campus on the student website.

Staff can read more about the COVIDSafe Plan and how to prepare for returning to campus, including completing the mandatory training module, on the staff website (login required).

In line with Stage 4 restrictions, RMIT has paused all face-to-face activities effective Tuesday 4 August.

Any students who have been attending campus will be contacted directly with instructions regarding future attendance, or about how to return to remote learning.

Students can find more information about transitioning back to campus on the student website.

For now, in line with government restrictions, the advice for our staff and students remains: if you can work or study remotely, you should continue to do so.

Students who request to return to campus based on an unsafe learning from home environment (e.g. unsuitable study environment or other wellbeing concerns) will be prioritised to transition to campus. Find out how to request prioritised access.

In line with Stage 4 restrictions, RMIT has paused all face-to-face activities effective Tuesday 4 August.

The small number of students who were previously being supported to attend campus to complete practical elements of their courses will be contacted directly with instructions regarding future attendance. 

Updated processes have been put in place and documentation will be required for approval to travel to, and attend, any RMIT campuses.

We’re working hard to ensure our campuses and facilities are equipped to safely support the resumption of on-campus activities when safe to do so and prevent the spread of COVID-19. 

RMIT’s COVIDSafe Plan outlines the safety measures required for our facilities and other protocols that must be adhered to. These include:

  • Daily temperature checks for anyone attending campus, wristband system to ensure all attendees have their temperature checked
  • Wearing a face mask at all times on campus
  • Taking contact details of all students attending campus
  • Building access restrictions and scheduling of spaces
  • Regular deep cleaning of facilities and equipment, frequent cleaning of high contact surfaces and stringent hygiene requirements.

More information is available on the  student website and staff website (login required).

 

Enrolment

Commencing students who have accepted an offer but NOT enrolled can defer:

All current students (domestic and international) who are currently enrolled can apply for a leave of absence.

If you are under 18 years of age and living in an RMIT-approved accommodation or homestay, your application will be subject to the approval of your parent or guardian. If you are a sponsored student your Leave of Absence application will still be subject to the approval of your sponsor.

If you have submitted a Leave of Absence (LoA) request and then change your mind and want to cancel it, you can do so by following the instructions to cancel/withdraw your leave of absence request.

If you want to withdraw completely from your program then you must cancel your enrolment. For instructions on how to do this visit the Change or cancel your enrolment page.

When selecting a ‘reason for cancellation’, if your cancellation relates to COVID-19, you should choose the option ‘other’ and indicate that you are cancelling your program due to COVID-19 travel restrictions, or online learning.

If you are cancelling for another reason, please choose the relevant option. 

If you are an international onshore student under the age of 18 you will need to contact RMIT Connect for assistance.

Candidates who cannot progress their candidature at this time due to COVID-19 may take paid leave of absence. Any period of paid COVID-19 leave is provided in addition to the stipend scholarship you have been awarded. The scholarship will be paid for the length of candidature set out in their offer letter. This means that if you need to take 4 months leave of absence now, you will not lose 4 months of payments at the end of your candidature.

Health and wellbeing

A full list of COVID-19 symptoms is provided on the Victorian Government’s Department of Health and Human Services (DHHS) website.

The Department of Health and Human Services (DHHS) will be in direct contact with you if you are identified as having been in close contact with a confirmed case and need to self-isolate.

It is also extremely important to monitor your own health, and if you are feeling unwell or have any COVID-19 symptoms, you should get tested or contact a doctor for further advice.

It is recommended you adopt these simple healthy habits and practice good hygiene:

  1. Practice physical/social distancing, making sure you prevent close interactions wherever you can. For more information, refer to the Department of Health: Social distancing guidelines.
  2. Wear a face mask or other face covering whenever you are in public.
  3. Wash your hands regularly and thoroughly, using soap and warm water for 20 seconds (roughly the same amount of time it takes to sing happy birthday). For more information about handwashing hygiene, watch this video from the World Health Organisation.
  4. Use alcohol-based hand sanitiser if water is not available. The gel should contain at least 60% alcohol.
  5. Cover your mouth and nose with a bent elbow, or a tissue. Dispose of the tissue immediately and wash your hands thoroughly.
  6. Practice social distancing by keeping ample distance from others where you can. It is particularly important to avoid anyone who is unwell.
  7. Seek medical attention and self-isolate if you’re unwell, particularly if you have any symptoms.
  8. Stay calm and remain informed through credible sources, such as the Department of Health and Human Services (DHHS).

Our website will continue to be updated so keep an eye on it. 

Government and health authority advice

We are taking advice from the relevant authorities, including the Department of HealthDepartment of EducationDepartment of Home AffairsDepartment of Foreign Affairs and Trade (DFAT) Smart Traveller and the World Health Organisation and we recommend students follow these authoritative sources to remain informed with the most up-to-date advice.

The Department of Health recently released a campaign to inform Australians about COVID-19. You can download support materials from their website.The Department of Health recently released a campaign to inform Australians about COVID-19. You can download support materials from their website.

The Chinese community in Victoria can also access information on COVID-19.

Medical support

You can find health information, including your closest medical centre on our website or contact the Medical Hub @ RMIT

International students

International students with further questions can also contact a dedicated Victorian Government email and hotline: international.students@dese.gov.au or 1300 981 621 (8am to 8pm AEDST Monday to Friday).  Information for international students is available at Study Melbourne.

Medibank

Medical assistance from a registered nurse or counsellor is available to all RMIT international students via Medibank’s 24/7 Health Helpline. Students do not need a Medibank membership number to access this, they just need to identify themselves as a RMIT International student. Interpreters are also available.

Call from within Australia: 1800 887 283.

Call from outside Australia: + 61 2 8905 0307

We understand this might be a difficult time and our Student Support team is ready to help. Please fill out the details here and we will contact you to provide support tailored to your needs.

At times of stress, we work better in company and with support. Try and keep in touch with your friends and family or contact a helpline for emotional support.

Stay in touch with friends on social media but try not to focus on topics that make you feel worried. If you are sharing content, use this from trusted sources, and remember that your friends might be worried too.

Find information about support services and how to care for your wellbeing.

Situations like this can be difficult, however please know there are many ways we can support you. 

Find more information and resources to support your wellbeing. To see our full range of services, visit the student support page.

We also recommend you read the information from Beyond Blue about looking after your mental health during this difficult time.

If you are feeling worried, there are many ways we can support you. You can contact RMIT Connect on +61 3 9925 5000 who are here to support students. Find more information and resources to support your wellbeing.

The Chinese community in Victoria can also access information on COVID-19.

International students with further questions can also contact a dedicated Victorian Government email and hotline:  international.students@dese.gov.au or 1300 981 621 (8am to 8pm AEDST Monday to Friday).

Financial support

Applications for RMIT’s $10 million Student Hardship Assistance and Equity Scholarship funds, the Victorian Government International Student Emergency Relief Fund and the Domestic Student COVID-19 Relief Fund have now closed.

RMIT students impacted by COVID-19 can continue to access a range of food, housing and general support services offered by RMIT, as well as Government support. Go to the RMIT student website for more information.

Students who have a disability, long-term illness or other condition that requires particular support are strongly encouraged to make an appointment with an Equitable Learning Support (ELS) Advisor (appointments are currently being conducted online or by phone).

RMIT also put additional measures in place in support of students impacted by COVID-19, including – but not limited to:

  1. Extending the Semester 1 2020 census date and extending the Semester 1 2020 deadline to pay fees and drop classes without financial or academic penalty
  2. Waiving all existing Library fees and fines
  3. Refunding all pre-paid parking at Bundoora campus
  4. Reallocating Student Services Amenity Fees (SSAF) to areas that need it most, like one-on-one student services including counselling and welfare support.
  5. Supporting the repatriation of students overseas who require assistance to return home.

We are also continuing to work closely with the RMIT University Student Union (RUSU) on the things that matter, because now more than ever, our remotely delivered services are critically important for our student community.

In addition to food, housing and general support offered by RMIT (see question above), International students can access practical help and confidential support through the Victorian Government's Study Melbourne website.

The Victorian Government is also providing the following support to international students:

  • one-off rent relief grants for people in rental hardship due to coronavirus (COVID-19) to help keep renters in safe and stable accommodation
  • help to find work opportunities through Working for Victoria
  • a dedicated coronavirus (COVID-19) online support hub through Study Melbourne to link international students with a wide range of support programs and services
  • a directory of community support and food relief on the Study Melbourne website.

In response to COVID-19, we're continually working at ways to get you started on your education journey as soon as possible. So, we've now introduced some changes to our fee payment options to give you greater flexibility and make it a bit easier to accept your offer. You now have the option of paying a deposit of AU$9,000.00 (plus OSHC if you would like RMIT to arrange your policy) to accept an offer for any program commencing in Semester 2, 2020, with the balance payable before census. This means you don't need to pay the full semester fee upfront to accept your offer. If you need assistance in accepting your offer, contact our friendly International Team.

 

We are reallocating Student Services Amenity Fees (SSAF) to areas that need it most, like one-on-one student services including counselling and welfare support.  We continue to work closely with the RMIT University Student Union (RUSU) on the things that matter, because now more than ever, these remotely delivered services are critically important for our student community.

At RMIT, the purpose of the SSAF is to fund a range of non-academic services which are designed to support students. This includes welfare and legal services, employment and career advice, financial advice, childcare and food services.

The fee also supports RUSU in providing student advocacy and support services, and for RUSU and RMIT to deliver inclusive and engaging experiences and student-led clubs and collectives, both online and on-campus.

During this time of disruption, we are continuing to work with RUSU to roll out new and different initiatives designed to help students connect and spend time with each other despite not being on campus.

While we look forward to transitioning back to on-campus services when we can, these SSAF-funded networks are continuing to support students on an ongoing and remote basis, with increased resources now deployed to areas of greatest need.

The allocation and acquittal of SSAF funds requires strict compliance with Commonwealth Government requirements from the Higher Education Support Act 2003.

International students and visas

In response to COVID-19, Australian regulators have agreed to provide additional study flexibility, enabling students to study online in Australia or from outside Australia, without impacting visa requirements or their ability to attain their Australian qualification. 

That means that if you are unable to attend campus and wish to continue studying remotely for the remainder of 2020, you will not be penalised for doing so.   

However, your study progression or graduation may be delayed if you are required to complete practical-based learning activities on campus at a later date.

It is important to think carefully about your personal circumstances if you decide to return to your home country, because the continuing travel restrictions may mean you are unable to return to Australia for some time.

 If you decide to return to your home country, please contact your Course Coordinator as soon as possible to discuss the impact on your studies.

If you have specific questions relating to your area of study and the options available to you, please talk to your Program Manager.

The Australian Government has made the following temporary changes to student visa arrangements to best support international students:

  • The Government will recommence granting student visas in all locations lodged outside Australia. This means when borders re-open, students will already have visas and be able to make arrangements to travel. 
  • International students will be able to lodge a further student visa application free of charge, if they are unable to complete their studies within their original visa validity due to COVID-19. 
  • Current student visa holders studying online outside Australia due to COVID-19 will be able to use that study to count towards the Australian study requirement for a post-study work visa.  

For more information, please visit the Department of Home Affairs website. 

RMIT is unable to advise on an individual’s visa situation or provide any immigration advice. For all information about student visas, please visit the Department of Home Affairs website.

You may also seek advice from an Education Agent, Migration Agent, or Lawyer who is registered by the Migration Agent Registration Authority (MARA).

International Higher Education and Vocational students may reduce their study load or take a leave of absence if they can demonstrate compassionate or compelling reasons, including the impact of COVID-19. These changes may require a visa extension at a future time.

Before reducing your study load, it is important to seek advice from your School or Course Coordinator about how these changes could impact your progression and whether there will be opportunities to catch up in an accelerated mode later.

It’s also important to keep comprehensive records of any evidence submitted or agreements made with your School or Course Coordinator about reducing your study load or taking a leave of absence, because you may need this information to extend your student visa and apply for a new eCoE in the future.

If you are under 18 years of age and living in an RMIT-approved accommodation or homestay, your application will be subject to the approval of your parent or guardian.  A leave of absence period without this approval may breach your visa conditions. 

If you are studying on a scholarship, you will need to obtain permission from your scholarship provider.

You must apply to reduce your study load or to take a leave of absence by your census date to avoid fees or penalties. Find out more about how to apply to reduce your study load or take a leave of absence.

The Chinese Service Centre for Scholarly Exchange (CSCSE) has confirmed qualifications will be recognised for online studies, provided students are currently enrolled at RMIT and their studies have been disrupted by COVID-19. Students are advised to maintain records, wherever possible, of their communication with RMIT to provide to the CSCSE, verifying they have been impacted by COVID-19.

If your electronic Confirmation of Enrolment (eCoE) has expired, please contact RMIT Connect. We can assist you with applying for a new eCoE. For more information, see RMIT’s Apply for a new eCoE page.

Work Integrated Learning

RMIT is working closely with students and partners to coordinate remote, online and face-to-face student placements that meet our safety assessment. 

Students undertaking a face-to-face placement are expected to adhere to all RMIT safety protocols, including practising good hygiene and respecting all physical distancing requirements. 

Your Course Coordinator will provide information about your placement directly to you and advise if there are any changes. 

If your placement is continuing but you cannot or do not wish to attend, you must let your placement coordinator know as soon as possible. They will provide further guidance on what options are available to you.

RMIT is working closely with partners to coordinate remote, online and limited face-to-face student placements. 

Face-to-face placements must meet our safety assessment and follow the principles, protocols and actions set out in the RMIT COVIDSafe plan. 

Your RMIT liaison will provide information about any scheduled placements directly to you and advise if there are any changes. 

RMIT is working closely with partners to coordinate remote, online and face-to-face student placements that meet our safety and learning assessment. 

If you are interested in working with RMIT students, please contact us to discuss the options available. 

You can also find out more by downloading our intern information pack.

Online learning

Online learning is happening through Canvas, (our learning management system), where you can view recorded lectures and join tutorials and discussions with other students. This is where you can share ideas, ask questions and interact with other students and your lecturers and tutors.

In addition to Canvas, students have access to Microsoft Office, with Microsoft Teams and OneDrive available for file storage and collaboration for group assignments.

You can online chat with our friendly Library staff if you need help with finding your recommended readings or for help with research or assessment preparation.

Flexible online learning at RMIT University

Online now, on campus later.

At RMIT we don’t want our students to miss out on their studies as a result of COVID-19. We want our students and global community to continue on their education journey as best they can, in a world that’s rapidly changing.

All your course content, including lectures and tutorial activities, is available through Canvas. For information about using Canvas, please check out Canvas support for students.

Other frequently used applications are also being provided as required. If in doubt, speak to your Course Coordinator about which applications you need for your course.

Microsoft Office is currently available for download directly through the online Office 365 suite. Students in selected courses can download the Adobe Creative Suite directly from the Adobe website.

If you have trouble logging into Canvas or are having other technical issues, please contact the IT Service and Support Centre.

If you need help using Canvas, there is a ‘help’ option within Canvas on the bottom left of the global navigation. From there you can access Canvas Chat or reach out to the student hotline on +61 1800 910 175. This is available 24/7.

If you need help finding online resources or accessing readings, you can chat to our friendly library staff.

If you have trouble with course materials or assessments, please contact your Course Coordinator. For general enquiries, please reach out to RMIT Connect.

Although most classes are currently being delivered online via Canvas, class size limitations will still apply to ensure quality of teaching. It is important students complete the normal timetable steps to ensure classes sizes are maintained. Students can find information on timetable steps and dates on the Class timetable page.

If courses are transitioned back to campus you will be notified to re-enrol in an on-campus class via myTimetable by your Course Coordinator at that time.

With most courses being delivered remotely for the rest of 2020, there may be changes to assessments and learning activities to suit an online or remote learning environment to ensure students can continue to study and progress.

This does not mean your learning outcomes will change. Please refer to Canvas for details regarding your assessment and activities for each of your courses and talk to your course coordinator if you have any questions.

Exams, assessment and grading

Some assessment and course policy requirements have been relaxed as a result of the transition to online delivery. Assessment changes will differ depending on course, program or area of study.

A summary of these changes is available on the assessment flexibility page, however students should refer to Canvas for more specific detail relating to their individual situation.

If your studies have been impacted by COVID-19, and you need extra time to complete assessments, you can request an extension of up to 21 days (instead of the usual 7 days).

To apply, complete the Application for extension of time form and submit it to your school. If you need an extension of time beyond 21 days, you should apply for special consideration.

No face-to-face exams will be held in 2020.

Alternate assessments, including online assessments, are being designed on a course-by-course basis.

Course Coordinators will advise students directly about assessment changes and/or changes to assessment weightings via Canvas.

When undertaking an online assessment, particularly a timed assessment, there are a few things you can do to help ensure you don’t experience technical issues. You can:

  • Turn off video apps (Netflix, Facetime, Skype, online games etc.) and close as many browser tabs as you can. If other people in your house also do this while you complete your assessment it should reduce the chance of your connection slowing down or dropping out.
  • Ensure your device has adequate battery or is connected to power.
  • Ensure there is a strong WiFi or LAN connection.

No. For courses and programs that have been transitioned to online delivery, grading will remain unchanged.

However, if you receive a fail grade (higher education and associate degree students) or a Not Yet Competent (NYC) or Did Not Sit (DNS) grade (vocational education students) for a 2020 course, this will not appear on your academic transcript.  

These grades will be progressively changed to ‘Withdrawn from course (WDR)’ after results release.  

Course fees will still apply if you receive a Fail, NYC or DNS grade and it's converted to WDR.  

Fail grades converted to WDR will not count towards GPA/WAM calculations.

Exceptions:

This arrangement doesn’t apply for course fail grades imposed by a senior officer or Student Conduct Board on grounds of misconduct under the Student Conduct policy. These grades will continue to show on transcripts and will count towards WAM/GPA.  

For more information about fail grades, go to our Grading information page.

A grade of ‘Result Not Finalised (RNF)’ will be allocated to those students who have not completed the full learning activities/requirements for their course (e.g. specialist classes or labs where the transition to online learning was not possible). This will ensure students are able to progress their studies into the next semester.

Wherever possible, specific pre-requisites that have not been met because of an RNF grade will be waived in the next semester.

You must make all reasonable attempts to complete your studies in the next available semester. If you do not think this will be possible, please speak to your Course Coordinator.

Accommodation

The RMIT Student Legal Service is run by qualified lawyers who can provide advice and information to students on a range of legal issues. For advice on your rights and responsibilities around rental accommodation agreements, contact RMIT Connect.

International students with further questions can also contact a dedicated Victorian Government email and hotline: international.students@dese.gov.au or 1300 981 621 (8am to 8pm AEDST Monday to Friday)

You can contact Walert House reception directly on +61 3 9998 8400 or email reservations.walerthouse@unilodge.com.au to discuss your circumstances and arrange delaying your reservation.

General

Once you’re enrolled, you have access to a free RMIT email account. Go to the email page for instructions on how to access your emails. 

We are sending important information to your student email so make sure you check your emails regularly. If you have not yet enrolled, please reach out to our team at study@rmit.edu.au.

 

No. In response to the evolving situation, RMIT has cancelled all travel for students and staff. This restriction also applies to non-essential domestic travel.

This decision will be reviewed and any updates communicated to impacted students. We advise not booking any flights or accommodation, or making any financial commitments, until further notice.  

Changes to existing plans will be supported by the Global Experience team who can be contacted at global.experience@rmit.edu.au or +61 3 9925 3947 (during Australian business hours).

Stay up to date with the latest Australian Government travel advice and warnings on the DFAT Smart Traveller website.

Students on international exchange are being supported to return to Australia where possible.

For members of the RMIT community currently overseas we recommend you download the International SOS app for local alerts and relevant information to your specific location. You can access assistance via the app 24 hours a day, seven days a week.

You will need to enter RMIT’s membership number or your RMIT email address to log in. If you already have the app, please ensure your contact details are up to date.

To discuss your specific circumstances, please contact the global experience office at global.experience@rmit.edu.au or +61 3 9925 3947 (during Australian business hours).

You can also contact RMIT Connect for personalised support.

If you or your counsellors have any questions, or are concerned that your students will be delayed in commencing their studies, please contact a member of the recruitment team.  

During this time we also have a dedicated chat support service for agents, to provide you with enrolment advice for your commencing students whose enrolment may be impacted by COVID-19.

Subscribe to RMIT NewsSubscribe
aboriginal flag
torres strait flag

Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business.