Frequently asked questions

Find the answers to frequently asked questions about staying safe, returning to study and what RMIT is doing to support our community.

If you can't find the answer you're looking for here, you can contact us directly for more information. For the latest detail around remote study, check Canvas or talk to your Course Coordinator.  

Read our statement for the latest on RMIT’s response to COVID-19.

Please refresh your page to ensure you are reading the latest advice.

Key dates

Semester 1

The last date to drop courses without financial or academic penalty has now passed.

There are no changes to results release dates.

Semester 2

For Vocational Education students, your timetable will be available from Tuesday 9 June through myTimetable.

For Higher Education students, myTimetable will open on Monday 15 June. You can enrol in classes as per usual.

There are no changes to dates for Semester 2.

 

Please note timetabling is still required to reduce the chance of clashes for your lectures and classes.

If courses are transitioned back to campus you will be notified to re-enrol in an on-campus class via myTimetable by your Course Coordinator. If you have questions relating to any other dates, please talk to your course coordinator or contact RMIT Connect.

Return to campus

To help meet the need for trained professionals in some trades and nursing, a small number of Vocational Education courses that are classified as essential services by the Victorian Government returned to campus with strict physical distancing and hygiene measures in place, from 11 May.  

We’ve begun prioritising the transition back to campus of essential practical-based learning activities, labs, specialist classes, research activities and ‘make-up’ activities that cannot be replicated online, with a particular emphasis on students in their final year. Our priority is firmly on getting these activities back on campus first.

The list of courses currently taking place on campus can be viewed on the programs and courses page. Face-to-face learning and teaching remains suspended for all other courses and programs.

As new State Government advice and guidelines are issued, we will continue to balance these with our own campus assessments.

The return to campus will be a gradual one, staged and carefully planned. We will continue to keep the health and wellbeing of our students, staff and the wider community at the centre of our decision-making.

Course Coordintors will provide further information directly to students currently enrolled in these courses, including key dates and timetables.

We have a clear set of principles that will guide our gradual return to campus, helping us to prioritise practical-based learning, teaching, research and operational activities that will need access to on-campus facilities first.

We’re working hard to finalise our plans to transition back to campus, which will be progressively implemented.

As our plans become clearer, we will ensure we give adequate notice to students about when they are able to return.

For more details about dates, refer to the key dates.

For now, in line with government restrictions, the advice for most of our staff and students remains: if you can work or study remotely, you should continue to do so.

Any student who is unable to attend campus and wishes to continue studying remotely for the remainder of 2020, will not be penalised for doing so.

RMIT will support students to complete their practical learning activities, offering the opportunity to undertake any make-up activities at a later date or in a future semester, whenever the student is able to return to campus. 

We understand that every student has their own personal circumstances. Flexibility and understanding will be key as we begin to phase our transition back to campus activities.

It is important to note that if students are unable to attend campus for practical-based learning activities this may delay the date that they complete their study. 

Should you decide to continue studying remotely, please contact your Course Coordinator as soon as possible so that an assessment can be made regarding completion impact and specific arrangements put in place.

Yes. Timetabling is important to reduce the chance of clashes for your lectures and classes.

For more details about dates, refer to the key dates.

If courses are transitioned back to campus you will be notified to re-enrol in an on-campus class via myTimetable by your Course Coordinator at that time.

Students who request to return to campus based on an unsafe learning from home environment (e.g. unsuitable study environment or other wellbeing concerns) will be prioritised to transition to campus.

Our Health, Safety and Wellbeing team will help assess and facilitate these requests to ensure suitable and safe on-campus spaces are available as soon as practicable. If you have an immediate need to not study at home, please speak to RMIT Connect so we can provide you with the right support.

As we plan our staged return to campus, the health, safety and wellbeing of our community remains our top priority and is at the centre of all decision-making. 

We’re working hard to ensure our campuses and facilities are equipped to safely support the resumption of on-campus activities and prevent the spread of COVID-19. 

RMIT’s COVIDSafe Plan will outline the safety measures required for our facilities and other protocols that must be adhered to. 

Extra measures implemented by RMIT will include building access restrictions, scheduling of spaces, regular deep cleaning of facilities and equipment, frequent cleaning of high contact surfaces and stringent hygiene requirements.

We are extremely proud of our diverse, vibrant and passionate community of staff and we look forward to commencing the safe and staged return to our campuses.

Leave of absence and deferral

Your option to withdraw/reverse a LoA for Semester 1 has now passed.

If you have submitted a Leave of Absence (LoA) request that has not yet been approved by RMIT for Semester 2, you can cancel your application. Simply follow these steps:

  1. Go to Enrolment Online and login using your student number and password
  2. From the list, select ‘track my requests’
  3. In the column called ‘status’, click ‘assessment required’
  4. Click ‘retract’ in the bottom right-hand corner
  5. When you return to the main screen, the information in the ‘status’ column will change to ‘retracted by student’.

If RMIT has already accepted your LoA request for semester 2, you can withdraw it. Simply follow these steps:

  1. Go to the RMIT Connect Portal and login as an RMIT student using your student number and password
  2. From the list on the left, select ‘enrolment’
  3. If it hasn’t automatically been filled out for you, add your name and student number
  4. In the ‘question’ field, select ‘change my enrolment’ from the dropdown menu
  5. In the ‘description of enquiry’ field, write ‘reverse my LoA’

We apologise for the delay as we work through a larger volume than usual.

Please rest assured you do not need to pay your Semester 1 fees until you have been advised of the outcome of your LoA application.

If you recently received an email reminder about fee payment, please ignore the fee payment deadline noted in that communication. This was an automatically generated email.

If you have not been told the outcome of your application by the original fee deadline, your deadline will be automatically extended. You will not incur any late payment fees and the University will not cancel your enrolment.

If you have further questions in relation to fee payment deadlines or the status of your LoA request, please contact RMIT Connect using the coronavirus enquiry form.

The last date to drop courses without financial penalty has now passed (census date). 

Visit the deferral and leave of absence page for information about how to defer (new students who have accepted an offer but NOT enrolled), or take a leave of absence (all students who are currently enrolled).

Health and wellbeing

It is recommended you adopt these simple healthy habits and practice good hygiene:

  1. Practice physical/social distancing, making sure you prevent close interactions wherever you can. See the next question for tips on social distancing.
  2. Wash your hands regularly and thoroughly, using soap and warm water for 20 seconds (roughly the same amount of time it takes to sing happy birthday). For more information about handwashing hygiene, watch this video from the World Health Organisation.
  3. Use alcohol-based hand sanitiser if water is not available. The gel should contain at least 60% alcohol.
  4. Cover your mouth and nose with a bent elbow, or a tissue. Dispose of the tissue immediately and wash your hands thoroughly.
  5. Practice social distancing by keeping ample distance from others where you can. It is particularly important to avoid anyone who is unwell.
  6. Seek medical attention if you’re unwell, particularly if have a fever, cough or difficulty breathing.
  7. Stay calm and remain informed through credible sources, such as the Department of Health and Human Services (DHHS).

COVID-19 is most likely to spread from person to person through direct close contact with a person while they are infectious, or by touching objects or surfaces (such as door handles) contaminated from a hand, cough or sneeze from an infectious person, and then touching your face.

The more space between you and others, the harder it is for the virus to spread. Along with social/physical distancing, good hygiene is vital, which includes washing hands regularly.

Practicing physical distancing includes:

  • keeping a distance of about 1.5 metres from another person
  • avoiding handshakes, hugs and kisses
  • deferring non-essential group activities
  • visiting shops sparingly and buying more goods and services online
  • avoiding public places where you can and reconsidering whether outings and travel, both individual and family, are sensible and necessary
  • increasing ventilation by opening windows or adjusting air conditioning. You can do this at home too.

If you are in public, it is advised to:

  • sanitise your hands wherever possible, including entering and leaving buildings or after you have touched a surface such as a door knob, hand rail or eftpos machine
  • use tap and pay rather than handling money
  • travel at quiet times where you can and avoid crowds
  • use takeaway services 
  • open windows when travelling in public transport wherever possible.

Most importantly, if you are sick, stay away from others and self-isolate. This is the most effective and respectful thing you can do.

For more information regarding social distancing please refer the Department of Health: Social distancing guidelines.

Face-to-face learning and teaching activity remains largely suspended and classes have moved to remote delivery wherever possible.

We are continuing to follow the advice of relevant health authorities and will keep our students and staff informed so they can continue to take relevant precautions as the situation evolves.

Prior to the transition to online learning, we were undertaking sanitisation cleaning with increased frequency, reiterating hygiene messages across our campuses, making hand sanitiser available, and monitoring the operation of heating, ventilating and air conditioning systems in all buildings to increase the flow of fresh air and assist with the removal of airborne pollutants.

As advised in the latest guidelines from the Australian Government Department of Health, washing hands often with soap and water is the best defence against the spread of most viruses.

Supporting our RMIT community

See RMIT’s response to COVID-19 before our campuses closed. These measures will be implemented as and when classes resume.

We understand this might be a difficult time and our Student Support team is ready to help. Please fill out the details here and we will contact you to provide support tailored to your needs.

You can also contact us via the COVID-19 enquiry form (login required) or the RMIT COVID-19 hotline on +61 3 9925 5005 (Monday to Friday 9am-5pm AEDT).

The Chinese community in Victoria can access information on COVID-19 and international students with further questions can also contact a dedicated Victorian Government email and hotline: international.students@dese.gov.au or 1300 981 621 (8am to 8pm AEDST Monday to Friday).

At times of stress, we work better in company and with support. Try and keep in touch with your friends and family or contact a helpline for emotional support.

Stay in touch with friends on social media but try not to focus on topics that make you feel worried. If you are sharing content, use this from trusted sources, and remember that your friends might be worried too.

Find information about support services and how to care for your wellbeing.

Symptoms include feeling sick with a fever, cough or sore throat. If you have these symptoms, we recommend you seek medical advice. The Department of Health and Human Services (DHHS) has set up a dedicated hotline for those who suspect they may have coronavirus: 1800 675 398

As you may experience extended phone wait times during occasions of peak demand, if you are concerned about your health, it is recommended you contact a doctor directly for immediate advice.

The Department of Health and Human Services (DHHS) will be in direct contact with you if you are identified as having been in close contact with a confirmed case and need to self-isolate.

It is also extremely important to monitor your own health, and if you are feeling unwell, you should contact a doctor for further advice.

COVID-19 symptoms include feeling sick with a fever, cough or sore throat. If you have these symptoms, particularly if you have been somewhere with known cases of coronavirus, we recommend you seek medical advice. 

The Department of Health and Human Services (DHHS) has set up a dedicated hotline for those who suspect they may have COVID-19: 1800 675 398

You can also contact us via the COVID-19 enquiry form (login required) or the RMIT COVID-19 hotline on +61 3 9925 5005 (Monday to Friday 9am-5pm AEDT).

As you may experience extended phone wait times during occasions of peak demand, if you are concerned about your health, it is recommended you contact a doctor directly for immediate advice.

The Chinese community in Victoria can also access information on COVID-19.

Our website will continue to be updated so keep an eye on it. 

Government and health authority advice

We are taking advice from the relevant authorities, including the Department of HealthDepartment of EducationDepartment of Home AffairsDepartment of Foreign Affairs and Trade (DFAT) Smart Traveller and the World Health Organisation and we recommend students follow these authoritative sources to remain informed with the most up-to-date advice.

The Department of Health recently released a campaign to inform Australians about COVID-19. You can download support materials from their website.The Department of Health recently released a campaign to inform Australians about COVID-19. You can download support materials from their website.

The Chinese community in Victoria can also access information on COVID-19.

Medical support

You can find health information, including your closest medical centre on our website or contact the Medical Hub @ RMIT

International students

International students with further questions can also contact a dedicated Victorian Government email and hotline: international.students@dese.gov.au or 1300 981 621 (8am to 8pm AEDST Monday to Friday).  Information for international students is available at Study Melbourne.

Medibank

Medical assistance from a registered nurse or counsellor is available to all RMIT international students via Medibank’s 24/7 Health Helpline. Students do not need a Medibank membership number to access this, they just need to identify themselves as a RMIT International student. Interpreters are also available.

Call from within Australia: 1800 887 283.

Call from outside Australia: + 61 2 89050307

Close contact is defined as someone who has been face-to-face for at least 15 minutes, or in a closed space for at least two hours with someone who has tested positive for COVID-19 when that person was infectious.

Casual contact is defined as someone who has been face to face for less than 15 minutes or has been in a closed space for less than two hours with someone who has tested positive for COVID-19 when that person was infectious.

Situations like this can be difficult, however please know there are many ways we can support you. 

Find more information and resources to support your wellbeing. To see our full range of services, visit the student support page.

We also recommend you read the information from Beyond Blue about looking after your mental health during this difficult time.

If you are feeling worried, there are many ways we can support you. You can contact RMIT Connect on +61 3 9925 5000 who are here to support students. Find more information and resources to support your wellbeing.

The Chinese community in Victoria can also access information on COVID-19.

International students with further questions can also contact a dedicated Victorian Government email and hotline:  international.students@dese.gov.au or 1300 981 621 (8am to 8pm AEDST Monday to Friday).

Financial support

Grants

RMIT’s Student Hardship Assistance and Equity Scholarship funds have been expanded to provide up to $10 million in support to students impacted by COVID-19.

Students impacted by COVID-19 can now apply for two types of financial assistance from RMIT:

  1. Emergency Financial Grant: to support students who are impacted by job loss, housing insecurity or other financial matters associated with COVID-19. This is for non-tech expenses, such as essential living expenses, textbooks, accommodation, healthcare, or food.
  2. Technology Grant: to help students access essential IT equipment to continue studying remotely, including hardware, software, subscriptions, data, internet and digital materials. The Technology Grant is limited to up to $1,000 per student.

Students impacted by COVID-19 are invited to complete our online application form, providing all mandatory and relevant information. Incomplete applications are unable to be assessed.

Note: RMIT provides a range of free software and apps to students, including the Office 365 suite. Students in selected courses can download the Adobe Creative Suite directly from the Adobe website. Before applying for a Technology Grant, please ensure the software you need isn't already available for free.

Food service

RMIT’s chaplaincy service, in partnership with the Parliament of Victoria and the community at St Peter’s Eastern Hill is distributing free, freshly made and frozen meals to RMIT students. No booking is required. One week's worth of meals can be collected from St Peter’s between 9:30am and 11:00am every day, including weekends, by simply showing your RMIT student ID. 

Students with specific dietary requirements, can make special orders ahead of time by contacting the RMIT Chaplaincy Service (chaplaincy@rmit.edu.au or 9925 2317). There is a one-day turnaround time for special orders (e.g. if your order is confirmed on Monday, it will be ready for collection on Wednesday). 

Other emergency food support is available from suppliers across Melbourne.

Fees, fines and repatriation

RMIT also put additional measures in place in support of students impacted by COVID-19, including – but not limited to:

  1. Extending the census date wherever possible, and extending the deadline to pay fees and drop classes without financial or academic penalty
  2. Waiving all existing Library fees and fines
  3. Refunding all pre-paid parking at Bundoora campus
  4. Reallocating Student Services Amenity Fees (SSAF) to areas that need it most, like one-on-one student services including counselling and welfare support.
  5. Supporting the repatriation of students overseas who require assistance to return home.

Other

We are continuing to work closely with the RMIT University Student Union (RUSU) on the things that matter, because now more than ever, our remotely delivered services are critically important for our student community.

Students who have a disability, long-term illness or other condition that requires particular support are strongly encouraged to make an appointment with an Equitable Learning Support  (ELS) Advisor (appointments are currently being conducted online or by phone).

Governments have also announced additional support that some students may be eligible for. For a summary of some of the support now available, visit the RMIT student website. For the latest and most up-to-date information, visit the Australian Government Treasury website.

Other emergency support is also available from a variety of suppliers and organisations across Melbourne.

Applications are open for international and domestic ​RMIT University and RMIT Training students currently enrolled in Higher Education coursework, Higher Degree by Research, Vocational Education, VCE and Foundation Studies programs who are struggling with the costs of living and/or accessing technologies required to study online. 

Applications are not open to students studying through Open Universities Australia, RMIT Online, RMIT Vietnam, partner institutes or on inbound exchange.

We are reallocating Student Services Amenity Fees (SSAF) to areas that need it most, like one-on-one student services including counselling and welfare support.  We continue to work closely with the RMIT University Student Union (RUSU) on the things that matter, because now more than ever, these remotely delivered services are critically important for our student community.

At RMIT, the purpose of the SSAF is to fund a range of non-academic services which are designed to support students. This includes welfare and legal services, employment and career advice, financial advice, childcare and food services.

The fee also supports RUSU in providing student advocacy and support services, and for RUSU and RMIT to deliver inclusive and engaging experiences and student-led clubs and collectives, both online and on-campus.

During this time of disruption, we are continuing to work with RUSU to roll out new and different initiatives designed to help students connect and spend time with each other despite not being on campus.

While we look forward to transitioning back to on-campus services when we can, these SSAF-funded networks are continuing to support students on an ongoing and remote basis, with increased resources now deployed to areas of greatest need.

The allocation and acquittal of SSAF funds requires strict compliance with Commonwealth Government requirements from the Higher Education Support Act 2003.

Yes, RMIT and Care Park are offering to refund permit parking fees for all students who’ve purchased 2020 annual and bi-annual Bundoora campus parking permits.

To get a refund, complete the Refund Request Form (PDF) and return it to customerservice@carepark.com.au by 30 April 2020. Due to high demand, there may be delays in receiving your refund.

If you live in accommodation on-campus and are currently using the car park, you can still get a refund. Students living on campus can access free parking until face-to-face classes recommence.

When you are able to return to campus, you will need to apply for another parking permit by following the instructions on the Parking at Bundoora campus page.

The Victorian Government has announced a $45 million International Student Emergency Relief Fund for international students facing financial hardship.

If you are an international student in Victoria experiencing financial hardship, you may be eligible for support. For information about how to apply for support as an RMIT international student, contact RMIT Connect. An application form will also be available directly on our financial support pages soon.

For more information, practical help and confidential support, contact Study Melbourne.

The Victorian Government is also providing the following support to international students:

  • one-off rent relief grants for people in rental hardship due to coronavirus (COVID-19) to help keep renters in safe and stable accommodation
  • help to find work opportunities through Working for Victoria
  • a dedicated coronavirus (COVID-19) online support hub through Study Melbourne to link international students with a wide range of support programs and services
  • a directory of community support and food relief on the Study Melbourne website.

Study

Face-to-face learning and teaching activity has been suspended and we have transitioned courses to remote delivery where possible. Where this has not been possible, classes have been postponed, to be rescheduled at a later date.

In the instances where no remote learning options are available, all attempts will be made to deliver intensive sessions that will help students to catch up (to be scheduled for a later date).

From 11 May, students in a small number of Vocational Education courses classified as essential services by the Victorian Government will have the option to return to campus with strict physical distancing measures in place.

Australian Higher Education and Vocational Education Regulators (The Tertiary Education Quality and Standards Agency and Australian Skills Quality Authority) have agreed to provide additional study flexibility, enabling students to study online in Australia or offshore. This means student visa holders will be able to study online, regardless of location and without impacting qualifications.

View the joint TEQSA and ASQA statement.

International students should have received an email from RMIT on Monday 23 March outlining further details for student visa holders.

While RMIT cannot advise on an individual’s visa situation or provide any immigration advice. You can get advice from:

Yes. Regulators (TEQSA and ASQA) are providing short-term allowances for RMIT to approve requests from international students to reduce their study load; without impacting student visa requirements.

Before reducing your study load, it is important to seek advice from your School or Course Coordinator about how these changes could impact your progression and whether there will be opportunities to catch up in an accelerated mode at a later date. It is also important to keep comprehensive records of any agreements made with your School/Course Coordinator about reducing your study load, as this information may be needed to extend your student visa in future.

These COVID-19 allowances are temporary only, and will be withdrawn at a future date to be determined by the regulators. Once these temporary allowances are withdrawn, international students will be required – as per usual process – to provide evidence of continued compassionate or compelling circumstances in order to remain studying with a reduced study load.

See the Department of Home Affairs for the latest information on student visa requirements.

The Chinese Service Centre for Scholarly Exchange (CSCSE) has confirmed qualifications will be recognised for online studies, provided students are currently enrolled at RMIT and their studies have been disrupted by COVID-19. Students are advised to maintain records, wherever possible, of their communication with RMIT to provide to the CSCSE, verifying they have been impacted by COVID-19.

If your electronic Confirmation of Enrolment (eCoE) has expired or will expire by 30 March 2020, please contact RMIT Connect via the online COVID-19 enquiry form (login required) or the RMIT COVID-19 hotline on +61 3 9925 5005 (Monday to Friday 9am-5pm AEDST). We can assist you with applying for a new eCoE. For more information, see RMIT’s Apply for a new eCoE page.

Cancelling enrolment
 
If you want to withdraw completely from your program then you must cancel your enrolment. For instructions on how to do this visit the Change or cancel your enrolment page.

When selecting a ‘reason for cancellation’, if your cancellation relates to COVID-19, you should choose the option ‘other’ and indicate that you are cancelling your program due to COVID-19 travel restrictions, or online learning.

If you are cancelling for another reason, please choose the relevant option. 

If you are an international onshore student under the age of 18 you will need to contact RMIT Connect for assistance.
 
Apply for a refund
 
Once your enrolment has been cancelled, you will be eligible to apply for a refund of any credit remaining on your student account.
 
If you are a domestic or continuing international student, please use the Domestic or continuing international student refund form.
 
If you are a commencing or newly enrolled international student, please use the Commencing international refund form.

Australian Higher Education and Vocational Education Regulators have agreed to provide additional study flexibility, enabling students to study online in Australia or offshore.

This means Student Visa Holders will be able to study online, regardless of location and without impacting qualifications.

It is important to think carefully about your personal circumstances if you decide to return to your home country, as continuing travel restrictions may mean you are unable to return to Australia for some time.

If you need to take a break from study, you can apply for a leave of absence before the census date.

If you have specific questions relating to your area of study and the options available to you, please talk to your Course Coordinator.

Candidates who cannot progress their candidature at this time due to COVID-19 may take paid leave of absence. Any period of paid COVID-19 leave is provided in addition to the stipend scholarship you have been awarded. The scholarship will be paid for the length of candidature set out in their offer letter. This means that if you need to take 4 months leave of absence now, you will not lose 4 months of payments at the end of your candidature.

International students can move to part-time or take leave of absence where they can demonstrate compassionate or compelling grounds. Any COVID-19 change of load or leave is considered by the University to meet the threshold of compelling and compassionate grounds. The extension of your stay in Australia which results from the change of load or leave of absence may require a visa extension and issuance of a new eCoE. For more information visit our website or contact Home Affairs.

Work Integrated Learning

All existing student placements are being reviewed to determine if they can and should continue. Your placement coordinator will let you know of any changes to your placement.

Where possible, RMIT will be providing alternative delivery and assessment options to help you complete WIL placements that are unable to go ahead as planned. If alternative delivery is not available, you will need to change course by your census date. You can see if your census date has been extended by looking at the Key dates section.

If your WIL placement is continuing, you must check the latest Australian Government advice regarding travel restrictions and self-isolation requirements before attending your placement. Additional restrictions may apply for specific workplaces, including aged care and health care facilities.

More information on individual WIL courses will be provided directly or via Canvas.

If your placement is continuing but you cannot or do not wish to attend, you must let your placement coordinator know as soon as possible. They will provide further guidance on what options are available to you.

RMIT has made the decision to defer all existing student placements, with some exceptions.

Exceptions include placements or industry projects that can be delivered fully online via a work from home arrangement, or WIL placements that support essential services and meet our safety assessment.

Your RMIT liaison will let you know of any changes to your placement.

We have made the decision to defer all existing student placements, however some exceptions do apply.

If you are interested in working with RMIT students, we may still be able to meet your needs via online or work from home placement and industry project options.

If you have any questions or would like to discuss ways we can assist you, please contact us. We are committed to supporting our partners through this unsettling time.

Online learning

Online learning will happen through Canvas, (our learning management system), where you will view recorded lectures and join tutorials and discussions with other students. This is where you can share ideas, ask questions and interact with other students and your lecturers and tutors.

In addition to Canvas, students have access to Microsoft Office, with Microsoft Teams and OneDrive available for file storage and collaboration for group assignments.

You can online chat with our friendly library staff if you need help with finding your recommended readings or for help with research or assessment preparation.

Flexible online learning at RMIT University

At RMIT we don’t want our students to miss out on a semester or a year of study if we can help it. We want our students and global community to continue on their education journey as best they can, in a world that’s rapidly changing.

All your course content, including lectures and tutorial activities, will be available through Canvas. For information about using Canvas, please check out Canvas support for students.

We are currently working to provide frequently used applications to online students as required. Speak to your Course Coordinator about which applications you will need for your course.

Microsoft Office is currently available for download directly through the online Office 365 suite. Students in selected courses can download the Adobe Creative Suite directly from the Adobe website.

If you have trouble logging into Canvas or are having other technical issues, please contact the IT Service and Support Centre.

If you need help using Canvas, there is a ‘help’ option within Canvas on the bottom left of the global navigation. From there you can access Canvas Chat or reach out to the student hotline on +61 1800 910 175. This is available 24/7.

If you need help finding online resources or accessing readings, you can chat to our friendly library staff.

If you have trouble with course materials or assessments, please contact your Course Coordinator. For general enquiries, please reach out to RMIT Connect.

With quality learning at the heart of our decisions, we have not transitioned every single course to remote learning. For some students, intensive and catch-up options will be provided when students are able to return to campus. 

Due to the assessment and practical learning requirements of some courses and programs, we are unfortunately not able to transition every course and program to remote study.

We understand this may be disappointing for students who are impacted by this decision, however we wish to assure you our team will work with you to determine your future study options, minimising the impacts on study progression wherever possible.

Exams and assessment

Some assessment and course policy requirements have been relaxed in Semester 1 as a result of the transition to online delivery. Assessment changes will differ depending on course, program or area of study.

A summary of these changes is available on the assessment flexibility page, however students should refer to Canvas for more specific detail relating to their individual situation.

If your studies have been impacted by COVID-19, and you need extra time to complete assessments, you can request an extension of up to 21 days (instead of the usual 7 days).

To apply, complete the Application for extension of time form and submit it to your school. If you need an extension of time beyond 21 days, you should apply for special consideration.

A number of assessment and course policy requirements have been relaxed to support students impacted by COVID-19. Examples include rescheduling of assessments and longer extensions of time to submit granted by Schools.

Academic and teaching staff are also considering the best form of assessment in view of COVID-19 constraints, as such alternative equivalent assessment may be developed. You will be advised of any changes to assessment in your courses.

Further detail is available on the assessment flexibility page.

No face-to-face exams will be held in Semester 1 2020. We are currently working through different alternative assessment options and will provide more information about this as soon as we can.

Our first priority is ensuring students attain the required learning outcomes. Alternate assessments are being designed to best support this objective, on a course-by-course basis.

Course Coordinators will advise students directly about assessment changes and/or changes to assessment weightings when available.

We have adapted your learning so that all activities will take place on Canvas. This includes submitting assignments and completing assessments including quizzes and tests. You will be communicated with directly as further decisions are made relating to assessment beyond Semester 1.

When undertaking an online assessment, particularly a timed assessment, there are a few things you can do to help ensure you don’t experience technical issues. You can:

  • Turn off video apps (Netflix, Facetime, Skype, online games etc.) and close as many browser tabs as you can. If other people in your house also do this while you complete your assessment it should reduce the chance of your connection slowing down or dropping out.
  • Ensure your device has adequate battery or is connected to power.
  • Ensure there is a strong WiFi or LAN connection.

If you experience a technical issue while attempting to complete your online assessment, don’t worry, these things happen.

If possible, take a screenshot of the fault or error message and record the time it happened. Send this information to your Course Coordinator or tutor to let them know you have had difficulty completing the assessment and then raise an IT incident.

Your coordinator will be in touch if you need to take further action.

If you are unable to complete any of the online assessments that have been scheduled, please discuss the matter with your Course Coordinator.

If you need to apply for special consideration, please speak to your Course Coordinator before you do so.

 

No. For courses and programs that have been transitioned to online delivery, grading will remain unchanged.

With quality learning at the heart of our decisions and, due to the assessment and practical learning requirements of some courses and programs, we have not transitioned every course and program to remote learning.

Yes. Failing grades will appear on your transcript as a Withdrawal (WDR) and will not count towards WAM/GPA calculations. 

Please note, Vocational Education is graded as Competent or Not Yet Competent and therefore GPA/WAM calculations do not apply.

A grade of ‘Result Not Finalised (RNF)’ will be allocated to those students who have not completed the full learning activities/requirements for their course (e.g. specialist classes or labs where the transition to online learning was not possible). This will ensure students are able to progress their studies into Semester 2, 2020.

Wherever possible, specific pre-requisites that have not been met because of an RNF grade will be waived in Semester 2, 2020.

You must make all reasonable attempts to complete your studies in the next available Semester. If you do not think this will be possible, please speak to your Course Coordinator in Semester 2.

Accommodation

The RMIT Student Legal Service is run by qualified lawyers who can provide advice and information to students on a range of legal issues. For advice on your rights and responsibilities around rental accommodation agreements, contact RMIT Connect using the online COVID-19 enquiry form (login required) or the RMIT COVID-19 hotline on +61 3 9925 5005 (Monday to Friday 9am-5pm AEDT).

International students with further questions can also contact a dedicated Victorian Government email and hotline: international.students@dese.gov.au or 1300 981 621 (8am to 8pm AEDST Monday to Friday)

You can contact Walert House reception directly on +61 3 9998 8400 or email reservations.walerthouse@unilodge.com.au to discuss your circumstances and arrange delaying your reservation.

General

Once you’re enrolled, you have access to a free RMIT email account. Go to the email page for instructions on how to access your emails. 

We are sending important information to your student email so make sure you check your emails regularly. If you have not yet enrolled, please reach out to our team at study@rmit.edu.au.

 

No. In response to the evolving situation, RMIT has cancelled all travel for students and staff. This restriction also applies to non-essential domestic travel.

This decision will be reviewed and any updates communicated to impacted students. We advise not booking any flights or accommodation, or making any financial commitments, until further notice.  

Changes to existing plans will be supported by the Global Experience team who can be contacted at global.experience@rmit.edu.au or +61 3 9925 3947 (during Australian business hours).

Stay up to date with the latest Australian Government travel advice and warnings on the DFAT Smart Traveller website.

Students on international exchange are being supported to return to Australia where possible.

For members of the RMIT community currently overseas we recommend you download the International SOS app for local alerts and relevant information to your specific location. You can access assistance via the app 24 hours a day, seven days a week.

You will need to enter RMIT’s membership number or your RMIT email address to log in. If you already have the app, please ensure your contact details are up to date.

To discuss your specific circumstances, please contact the global experience office at global.experience@rmit.edu.au or +61 3 9925 3947 (during Australian business hours).

You can also contact RMIT Connect using the online COVID-19 enquiry form (login required) or the RMIT COVID-19 hotline on +61 3 9925 5005 (Monday to Friday 9am-5pm AEDST).

If you or your counsellors have any questions, or are concerned that your students will be delayed in commencing their studies, please contact a member of the recruitment team.  

During this time we also have a dedicated chat support service for agents, to provide you with enrolment advice for your commencing students whose enrolment may be impacted by COVID-19.

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Acknowledgement of country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business.