Frequently asked questions

Find the answers to frequently asked questions about staying safe, returning to study and what RMIT is doing to support our community.

If you can't find the answer you're looking for here, you can contact us directly for more information. For the latest detail around remote study, check Canvas or talk to your Course Coordinator.  

Read our statement for the latest on RMIT’s response to COVID-19.

Please refresh your page to ensure you are reading the latest advice.

Key dates

Yes, but with some parameters depending upon your area of study.  Read on for more detail for Higher Education, Vocational Education and Research.

  • We’ve extended the Semester 1 census date until 30 April.
  • We’ve extended the deadline for fee payments until 30 April. This is also the new due date to access a FEE-HELP or HECS-HELP loan. You may have already received a statement from RMIT with the original census date of 31 March, but please don’t worry about this – you now have until 30 April to pay your Semester 1 fees. A new statement of enrolment will be issued to students next week, reflecting the change to census date.
  • We’ve extended the deadline for you to take a leave of absence until 30 April, without academic penalty or financial impact.
  • We've extended the deadline for you to pay your Student Services and Amenities Fee (SSAF) until 30 April. You also have until 30 April to apply for a SA-HELP loan

Please take note of the following important dates that are fast-approaching:

  • You have until 31 March to enrol in courses or change them. This date is critical for us to appropriately support our students to succeed with their studies, and we simply can’t compromise on that.
  • You have until 31 March to reverse your Leave of Absence (LoA) if you have submitted one. If you’re not sure how to do this, there’s guidance in the Leave of absence section below.

We are working on alternative assessment options for all students, however in the meantime please note there will be no face-to-face exams during Semester 1. 

The below information applies to VE students in the Semester 1 February and March program sessions and Semester 2 (1945) cross-year only. All other VE deadlines remain the same.

  • We’ve extended the Semester 1 census date to 30 April for everyone who previously had a census date of 31 March. If you’re unsure what your original census date was, you can find out by following the instructions on the VE census date page.
  • We’ve extended the deadline for fee payments until 30 April. You may have received a statement from RMIT with the original census date of 31 March, but please don’t worry about this – you now have until 30 April to pay your fees. A new statement of enrolment will be issued to students next week, reflecting the change to census date.
  • We’ve extended the deadline for you to take a leave of absence until 30 April, without academic penalty or financial impact.
  • We've extended the deadline for you to pay your Student Services and Amenities Fee (SSAF) until 30 April.

Please take note of the following important dates that are fast-approaching:

  • You have until 31 March to enrol in courses or change them. This date is critical for us to appropriately support our students to succeed with their studies, and we simply can’t compromise on that. If you commenced in February and want to add or change a class, please speak to your School before 31 March to see if it is possible.
  • You have until 31 March to reverse your Leave of Absence (LoA), if you have submitted one. If you’re not sure how to do this, there’s guidance in the Leave of absence section below.

We are working on alternative assessment options for all students, however in the meantime please note there will be no face-to-face exams during Semester 1. 

  • There are no changes to census dates for Higher Degree by Research (HDR) candidates.
  • If you are unable to progress your research at this time it is important you discuss the situation with your supervisor and determine the most appropriate course of action. You can also reach out to the School of Graduate Research.
  • If you need to vary your candidature, please take action as soon as possible, as back-dated variations may not be possible.

The new census date of 30 April is also the revised due date for eligible students to access a HELP loan (including FEE-HELP, HECS-HELP and SA-HELP) to cover classes with that census date. So, if you haven’t applied yet, you now have more time to submit your application. If you already have a HELP loan your fees will now defer after 30 April.

The last day to drop courses without academic penalty has been moved to 5 June. The number of teaching weeks will remain the same along with the results release date and the start of Semester 2. 

The change to the census date will be reflected against your enrolment in Enrolment Online and in your Statement of Enrolment. The census date will not change for any classes in the flexible term so make sure you check the census date for each class.

The new census date for selected Vocational Education students of 30 April is also the revised due date for eligible students to access a VET Student Loan to cover classes with that census date. So, if you haven’t applied yet, you now have more time to submit your application. 

Make sure you check the census date of your classes. If you already have a VET Student Loan, there is no impact from this change.

Leave of absence and deferral

If your census date has been extended and you wish to continue studying remotely but have submitted a Leave of Absence (LoA) request that has not yet been approved by RMIT, you can cancel your application. Simply follow these steps:

  1. Go to Enrolment Online and login using your student number and password
  2. From the list, select ‘track my requests’
  3. In the column called ‘status’, click ‘assessment required’
  4. Click ‘retract’ in the bottom right-hand corner
  5. When you return to the main screen, the information in the ‘status’ column will change to ‘retracted by student’.
  6. You can commence remote learning straight away – you don’t need to wait for confirmation that your LoA has been withdrawn. Withdrawals will be treated as a priority.

If your census date has been extended and you wish to continue studying remotely but RMIT has already accepted your LoA request, you can withdraw it. Simply follow these steps:

  1. Go to the RMIT Connect Portal and login as an RMIT student using your student number and password
  2. From the list on the left, select ‘enrolment’
  3. If it hasn’t automatically been filled out for you, add your name and student number
  4. In the ‘question’ field, select ‘change my enrolment’ from the dropdown menu
  5. In the ‘description of enquiry’ field, write ‘reverse my LoA’
  6. If you still have access to Canvas, you can commence remote learning straight away – you don’t need to wait for confirmation that your LoA has been withdrawn. Please note, withdrawals will be treated as a priority.

Yes. We are committed to supporting student success so teaching staff will work hard to support students in catching up as best as they can, however it is important to think about your own circumstances to determine whether you are in a position to be able to catch up.

You will need to cancel your Leave of Absence before the census date that applies to your area of study. Refer to the Key dates section above for more detail.

We have recently extended our census dates, so you have more time to make a decision on taking a Leave of Absence. Check the Key dates section above for more detail.

If you still wish to take a LoA, that’s no problem, but please note we are currently experiencing some delays in processing LoA requests. We apologise for the delay as we work through a larger volume than usual.

Please rest assured you do not need to pay your Semester 1 fees until you have been advised of the outcome of your LoA application.

If you recently received an email reminder about fee payment, please ignore the fee payment deadline noted in that communication. This was an automatically generated email.

If you have not been told the outcome of your application by the original fee deadline, your deadline will be automatically extended. You will not incur any late payment fees and the University will not cancel your enrolment.

If you have further questions in relation to fee payment deadlines or the status of your LoA request, please contact RMIT Connect using the coronavirus enquiry form.

Visit the deferral and leave of absence page for information about how to defer (new students who have accepted an offer but NOT enrolled), or take a leave of absence (all students who are currently enrolled).

31 March. Find out more in the Key dates section above. If your study cohort is not included in this list, your original census date applies.

Health and wellbeing

It is recommended you adopt these simple healthy habits and practice good hygiene:

  1. Practice social distancing, making sure you prevent close interactions wherever you can. See the next question for tips on social distancing.
  2. Wash your hands regularly and thoroughly, using soap and warm water for 20 seconds (roughly the same amount of time it takes to sing happy birthday). For more information about handwashing hygiene, watch this video from the World Health Organisation.
  3. Use alcohol-based hand sanitiser if water is not available. The gel should contain at least 60% alcohol.
  4. Cover your mouth and nose with a bent elbow, or a tissue. Dispose of the tissue immediately and wash your hands thoroughly.
  5. Practice social distancing by keeping ample distance from others where you can. It is particularly important to avoid anyone who is unwell.
  6. Seek medical attention if you’re unwell, particularly if have a fever, cough or difficulty breathing.
  7. Stay calm and remain informed through credible sources, such as the Department of Health and Human Services (DHHS).

COVID-19 is most likely to spread from person to person through direct close contact with a person while they are infectious, or by touching objects or surfaces (such as door handles) contaminated from a hand, cough or sneeze from an infectious person, and then touching your face.

Practicing social distancing includes keeping a distance of about 1.5 metres from another person. The more space between you and others, the harder it is for the virus to spread. Along with social distancing, good hygiene is vital, which includes washing hands regularly.

Practicing social distancing includes keeping a distance of about 1.5 metres from another person. The more space between you and others, the harder it is for the virus to spread. Along with social distancing, good hygiene is vital, which includes washing hands regularly.

Practicing social distancing includes:

  • keeping a distance of about 1.5 metres from another person
  • avoiding handshakes, hugs and kisses
  • deferring non-essential group activities
  • visiting shops sparingly and buying more goods and services online
  • avoiding public places where you can and reconsidering whether outings and travel, both individual and family, are sensible and necessary
  • increasing ventilation by opening windows or adjusting air conditioning. You can do this at home too.

If you are in public, it is advised to:

  • sanitise your hands wherever possible, including entering and leaving buildings or after you have touched a surface such as a door knob, hand rail or eftpos machine
  • use tap and pay rather than handling money
  • travel at quiet times where you can and avoid crowds
  • use takeaway services 
  • open windows when travelling in public transport wherever possible.

Most importantly, if you are sick, stay away from others and self-isolate. This is the most effective and respectful thing you can do.

For more information regarding social distancing please refer the Department of Health: Social distancing guidelines.

We are continuing to follow the advice of relevant health authorities and are working hard to keep our students and staff informed and updated so they can continue to take relevant precautions as things evolve. This includes moving classes so they can be delivered remotely.

While face-to-face activity learning and teaching activity is currently suspended, across our campuses, we have been undertaking sanitsation cleaning with increased frequency, monitoring the operation of heating, ventilating and air conditioning systems in all buildings to increase the flow of fresh air and assist with the removal of airborne pollutants.

As advised in the latest guidelines from the Australian Government Department of Health, washing hands often with soap and water is the best defence against the spread of most viruses.

Face masks are not currently recommended for use by healthy members of the public for the prevention of coronavirus. For those who have pre-existing health conditions, they may wish to wear a face mask.

Supporting our RMIT community

Prior to suspending face to face teaching and learning, we were actively working to support the health and wellbeing of our community on campus.

We understand this might be a difficult time and our Student Support team is ready to help. Please fill out the details here and we will contact you to provide support tailored to your needs.

You can also contact us via the COVID-19 enquiry form (login required) or the RMIT COVID-19 hotline on +61 3 9925 5005 (Monday to Friday 9am-5pm AEDT).

The Chinese community in Victoria can access information on COVID-19 and international students with further questions can also contact a dedicated Victorian Government email and hotline: international.students@dese.gov.au or 1300 981 621 (8am to 8pm AEDST Monday to Friday).

At times of stress, we work better in company and with support. Try and keep in touch with your friends and family or contact a helpline for emotional support.

Stay in touch with friends on social media but try not to focus on topics that make you feel worried. If you are sharing content, use this from trusted sources, and remember that your friends might be worried too.

Find information about support services and how to care for your wellbeing.

Symptoms include feeling sick with a fever, cough or sore throat. If you have these symptoms, we recommend you seek medical advice. The Department of Health and Human Services (DHHS) has set up a dedicated hotline for those who suspect they may have coronavirus: 1800 675 398

As you may experience extended phone wait times during occasions of peak demand, if you are concerned about your health, it is recommended you contact a doctor directly for immediate advice.

The Department of Health and Human Services (DHHS) will be in direct contact with you if you are identified as having been in close contact with a confirmed case and need to self-isolate.

It is also extremely important to monitor your own health, and if you are feeling unwell, you should contact a doctor for further advice.

COVID-19 symptoms include feeling sick with a fever, cough or sore throat. If you have these symptoms, particularly if you have been somewhere with known cases of coronavirus, we recommend you seek medical advice. 

The Department of Health and Human Services (DHHS) has set up a dedicated hotline for those who suspect they may have COVID-19: 1800 675 398

You can also contact us via the COVID-19 enquiry form (login required) or the RMIT COVID-19 hotline on +61 3 9925 5005 (Monday to Friday 9am-5pm AEDT).

As you may experience extended phone wait times during occasions of peak demand, if you are concerned about your health, it is recommended you contact a doctor directly for immediate advice.

The Chinese community in Victoria can also access information on COVID-19.

Our website will continue to be updated so keep an eye on it. 

Government and health authority advice

We are taking advice from the relevant authorities, including the Department of HealthDepartment of EducationDepartment of Home AffairsDepartment of Foreign Affairs and Trade (DFAT) Smart Traveller and the World Health Organisation and we recommend students follow these authoritative sources to remain informed with the most up-to-date advice.

The Department of Health recently released a campaign to inform Australians about COVID-19. You can download support materials from their website.The Department of Health recently released a campaign to inform Australians about COVID-19. You can download support materials from their website.

The Chinese community in Victoria can also access information on COVID-19.

Medical support

You can find health information, including your closest medical centre on our website or contact the Medical Hub @ RMIT

International students

International students with further questions can also contact a dedicated Victorian Government email and hotline: international.students@dese.gov.au or 1300 981 621 (8am to 8pm AEDST Monday to Friday).  Information for international students is available at Study Melbourne.

Medibank

Medical assistance from a registered nurse or counsellor is available to all RMIT international students via Medibank’s 24/7 Health Helpline. Students do not need a Medibank membership number to access this, they just need to identify themselves as a RMIT International student. Interpreters are also available.

Call from within Australia: 1800 887 283.

Call from outside Australia: + 61 2 89050307

Close contact is defined as someone who has been face-to-face for at least 15 minutes, or in a closed space for at least two hours with someone who has tested positive for COVID-19 when that person was infectious.

Casual contact is defined as someone who has been face to face for less than 15 minutes or has been in a closed space for less than two hours with someone who has tested positive for COVID-19 when that person was infectious.

The Department of Health and Human Services (DHHS) is contacting those they believe to be at risk from attending public events where known cases of COVID-19 have been identified.

If you have recently attended a public event or gathering where there has been a known case of coronavirus, but you have not been contacted by DHHS, you should monitor your health as normal. If you feel unwell, you should contact a doctor and advise them of your travel and public event history. 

The Department of Health and Human Services (DHHS) has set up a dedicated hotline for those who suspect they may have COVID-19: 1800 675 398.

You can also contact us via the COVID-19 enquiry form (login required) or the RMIT COVID-19 hotline on +61 3 9925 5005 (Monday to Friday 9am-5pm AEDT).

As you may experience extended phone wait times during occasions of peak demand, if you are concerned about your health, it is recommended you contact a doctor directly for immediate advice.

Situations like this can be difficult, however please know there are many ways we can support you. 

Find more information and resources to support your wellbeing. To see our full range of services, visit the student support page.

We also recommend you read the information from Beyond Blue about looking after your mental health during this difficult time.

If you are feeling worried, there are many ways we can support you. You can contact RMIT Connect on +61 3 9925 5000 who are here to support students. Find more information and resources to support your wellbeing.

The Chinese community in Victoria can also access information on COVID-19.

International students with further questions can also contact a dedicated Victorian Government email and hotline:  international.students@dese.gov.au or 1300 981 621 (8am to 8pm AEDST Monday to Friday).

Financial support

RMIT’s Student Hardship Assistance and Equity Scholarship funds have been expanded to provide up to $10 million in support to students impacted by COVID-19.

Students impacted by COVID-19 can now apply for two types of financial assistance from RMIT:

  1. Emergency Financial Grant: to support students who are impacted by job loss, housing insecurity or other financial matters associated with COVID-19. This is for non-tech expenses, such as essential living expenses, textbooks, accommodation, healthcare, or food.
  2. Technology Grant: to help students access essential IT equipment to continue studying remotely, including hardware, software, subscriptions, data, internet and digital materials. The Technology Grant is limited to up to $1,000 per student.

Students impacted by COVID-19 are invited to complete our online application form, providing all relevant information.

RMIT has also put additional measures in place in support of students impacted by COVID-19, including – but not limited to:

  1. Extending the census date wherever possible, as well as extending the deadline to pay fees and drop classes without financial or academic penalty
  2. Supporting the repatriation of students overseas who require assistance to return home
  3. Waiving all existing Library fees and fines
  4. Refunding all pre-paid parking at Bundoora campus
  5. Reallocating Student Services Amenity Fees (SSAF) to areas that need it most, like one-on-one student services including counselling and welfare support. We are continuing to work closely with the RMIT University Student Union (RUSU) on the things that matter, because now more than ever, our remotely delivered services are critically important for our student community.

Students who have a disability, long-term illness or other condition that requires particular support are strongly encouraged to make an appointment with an Equitable Learning Support  (ELS) Advisor (appointments are currently being conducted online or by phone).

Governments have recently announced additional support that some students may be eligible for. For a summary of some of the support now available, visit the RMIT student website. For the latest and most up-to-date information, visit the Australian Government Treasury website.

Applications are open for international and domestic ​RMIT University and RMIT Training students currently enrolled in Higher Education coursework, Higher Degree by Research, Vocational Education, VCE and Foundation Studies programs who are struggling with the costs of living and/or accessing technologies required to study online. 

Applications are not open to students studying through Open Universities Australia, RMIT Online, RMIT Vietnam, partner institutes or on inbound exchange.

We are reallocating Student Services Amenity Fees (SSAF) to areas that need it most, like one-on-one student services including counselling and welfare support.  We continue to work closely with the RMIT University Student Union (RUSU) on the things that matter, because now more than ever, these remotely delivered services are critically important for our student community.

 

At RMIT, the purpose of the SSAF is to fund a range of non-academic services which are designed to support students. This includes welfare and legal services, employment and career advice, financial advice, childcare and food services.

The fee also supports RUSU in providing student advocacy and support services, and for RUSU and RMIT to deliver inclusive and engaging experiences and student-led clubs and collectives, both online and on-campus.

During this time of disruption, we are continuing to work with RUSU to roll out new and different initiatives designed to help students connect and spend time with each other despite not being on campus.

While we look forward to transitioning back to on-campus services when we can, these SSAF-funded networks are continuing to support students on an ongoing and remote basis, with increased resources now deployed to areas of greatest need.

The allocation and acquittal of SSAF funds requires strict compliance with Commonwealth Government requirements from the Higher Education Support Act 2003.

Yes, RMIT and Care Park are offering to refund permit parking fees for all students who’ve purchased 2020 annual and bi-annual Bundoora campus parking permits.

To get a refund, complete the Refund Request Form (PDF) and return it to customerservice@carepark.com.au by 30 April 2020.

If you live in accommodation on-campus and are currently using the car park, you can still get a refund. Students living on campus can access free parking until face-to-face classes recommence.

When face-to-face classes resume, you will need to apply for another parking permit by following the instructions on the Parking at Bundoora campus page.

Study

All face-to-face learning and teaching activity has been suspended until further notice.

We are transitioning courses to remote delivery where possible. Where this is not possible, classes will be postponed and rescheduled at a later date.

All lectures are now online, with tutorials, seminars and workshops progressively available by 30 March. Students whose classes are not yet available online should await further detail from their Course Coordinator via Canvas. 

In the instances where no remote learning options are available, all attempts will be made to deliver intensive sessions that will help students to catch up (to be scheduled for a later date).

All face-to-face learning and teaching activity across RMIT's Australian campuses has been suspended.

We care deeply for the RMIT community and supporting everyone who has been impacted by this evolving situation. We’re in discussion with the relevant authorities and regulators to develop solutions to reduce any disruptions to students’ studies and are regularly updating information on our website.

We have made alternative, online and flexible options available for many programs. Students will continue to receive information from Course Coordinators via Canvas. 

RMIT has a variety of initiatives and assistance options in place for students in times of need. These are individualised, based on personal circumstances and can be discussed with a student support advisor.

Visit the student support page for more details.

 

New HDR candidates

As this is an evolving situation, we recommend you defer your start date. We will ensure that you can access orientation support when you begin your candidature.

You can defer your start date via your offer letter: follow the links and select “respond to offer”, then select “defer”. If you need help, please contact us through the online COVID-19 enquiry form (login required) or the RMIT COVID-19 hotline on +61 3 9925 5005 (Monday to Friday 9am-5pm AEDST).

Current HDR candidates

As this is an evolving situation, we recommend applying for a Leave of Absence or extending your current Leave of Absence. For help, contact us using the online COVID-19 enquiry form (login required) or the RMIT COVID-19 hotline on +61 3 9925 5005 (Monday to Friday 9am-5pm AEDST).

All face-to-face learning and teaching activity has been suspended across RMIT's Australian campuses and remote learning options have been made available for many programs. Students have been advised of online study options via Canvas and email.

While we have had to make some difficult decisions across some programs to ensure we continue to offer the best possible study experience for our students, please rest assured our team is committed to working through study options for our students and minimising the impacts wherever possible.

If your studies have been impacted by COVID-19, and you need extra time to complete assessments, you can request an extension of up to 21 days (instead of the usual 7 days). To apply, complete the Application for extension of time form and submit it to your school.

If you need an extension of time beyond 21 days, you should apply for special consideration.

A number of assessment and course policy requirements have been relaxed to support students impacted by COVID-19. Examples include rescheduling of assessments and longer extensions of time to submit granted by Schools.

Academic and teaching staff are also considering the best form of assessment in view of COVID-19 constraints, as such alternative equivalent assessment may be developed. You will be advised of any changes to assessment in your courses.

Further detail is available on the assessment flexibility page.

All face-to-face learning and teaching activity has been suspended across RMIT's Australian campuses until further notice.

Students can continue to ask questions relating to their study and personal circumstances via RMIT's online COVID-19 enquiry form (login required) or the RMIT COVID-19 hotline on +61 3 9925 5005 (Monday to Friday 9am-5pm AEDST).

Visit the programs and courses page for an update on the current status of remote learning.

If you do not want to take up an alternative study option or there is not one available for your course or program, you can defer or take a leave of absence

Contact RMIT Connect for further advice if you have questions relating to deferrals or leave of absences.

Australian Higher Education and Vocational Education Regulators (The Tertiary Education Quality and Standards Agency and Australian Skills Quality Authority) have agreed to provide additional study flexibility, enabling students to study online in Australia or offshore. This means student visa holders will be able to study online, regardless of location and without impacting qualifications.

View the joint TEQSA and ASQA statement.

International students should have received an email from RMIT on Monday 23 March outlining further details for student visa holders.

While RMIT cannot advise on an individual’s visa situation or provide any immigration advice. You can get advice from:

Yes. Regulators (TEQSA and ASQA) are providing short-term allowances for RMIT to approve requests from international students to reduce their study load; without impacting student visa requirements.

Before reducing your study load, it is important to seek advice from your School or Course Coordinator about how these changes could impact your progression and whether there will be opportunities to catch up in an accelerated mode at a later date. It is also important to keep comprehensive records of any agreements made with your School/Course Coordinator about reducing your study load, as this information may be needed to extend your student visa in future.

These COVID-19 allowances are temporary only, and will be withdrawn at a future date to be determined by the regulators. Once these temporary allowances are withdrawn, international students will be required – as per usual process – to provide evidence of continued compassionate or compelling circumstances in order to remain studying with a reduced study load.

See the Department of Home Affairs for the latest information on student visa requirements.

The Chinese Service Centre for Scholarly Exchange (CSCSE) has confirmed qualifications will be recognised for online studies, provided students are currently enrolled at RMIT and their studies have been disrupted by COVID-19. Students are advised to maintain records, wherever possible, of their communication with RMIT to provide to the CSCSE, verifying they have been impacted by COVID-19.

If your electronic Confirmation of Enrolment (eCoE) has expired or will expire by 30 March 2020, please contact RMIT Connect via the online COVID-19 enquiry form (login required) or the RMIT COVID-19 hotline on +61 3 9925 5005 (Monday to Friday 9am-5pm AEDST). We can assist you with applying for a new eCoE. For more information, see RMIT’s Apply for a new eCoE page.

Cancelling enrolment
 
If you want to withdraw completely from your program then you must cancel your enrolment. For instructions on how to do this visit the Change or cancel your enrolment page.

When selecting a ‘reason for cancellation’, if your cancellation relates to COVID-19, you should choose the option ‘other’ and indicate that you are cancelling your program due to COVID-19 travel restrictions, or online learning.

If you are cancelling for another reason, please choose the relevant option. 

If you are an international onshore student under the age of 18 you will need to contact RMIT Connect for assistance.
 
Apply for a refund
 
Once your enrolment has been cancelled, you will be eligible to apply for a refund of any credit remaining on your student account.
 
If you are a domestic or continuing international student, please use the Domestic or continuing international student refund form.
 
If you are a commencing or newly enrolled international student, please use the Commencing international refund form.

Australian Higher Education and Vocational Education Regulators have agreed to provide additional study flexibility, enabling students to study online in Australia or offshore.

This means Student Visa Holders will be able to study online, regardless of location and without impacting qualifications.

It is important to think carefully about your personal circumstances if you decide to return to your home country, as continuing travel restrictions may mean you are unable to return to Australia for some time.

If you need to take a break from study, you can apply for a leave of absence before the census date.

If you have specific questions relating to your area of study and the options available to you, please talk to your Course Coordinator.

Work Integrated Learning

All existing student placements are being reviewed to determine if they can and should continue. Your placement coordinator will let you know of any changes to your placement.

Where possible, RMIT will be providing alternative delivery and assessment options to help you complete WIL placements that are unable to go ahead as planned. If alternative delivery is not available, you will need to change course by your census date. You can see if your census date has been extended by looking at the Key dates section.

If your WIL placement is continuing, you must check the latest Australian Government advice regarding travel restrictions and self-isolation requirements before attending your placement. Additional restrictions may apply for specific workplaces, including aged care and health care facilities.

More information on individual WIL courses will be provided directly or via Canvas.

If your placement is continuing but you cannot or do not wish to attend, you must let your placement coordinator know as soon as possible. They will provide further guidance on what options are available to you.

RMIT has made the decision to defer all existing student placements, with some exceptions.

Exceptions include placements or industry projects that can be delivered fully online via a work from home arrangement, or WIL placements that support essential services and meet our safety assessment.

Your RMIT liaison will let you know of any changes to your placement.

We have made the decision to defer all existing student placements, however some exceptions do apply.

If you are interested in working with RMIT students, we may still be able to meet your needs via online or work from home placement and industry project options.

If you have any questions or would like to discuss ways we can assist you, please contact us. We are committed to supporting our partners through this unsettling time.

Online learning

Online learning will happen through Canvas, (our learning management system), where you will view recorded lectures and join tutorials and discussions with other students. This is where you can share ideas, ask questions and interact with other students and your lecturers and tutors.

In addition to Canvas, students have access to Microsoft Office, with Microsoft Teams and OneDrive available for file storage and collaboration for group assignments.

You can online chat with our friendly library staff if you need help with finding your recommended readings or for help with research or assessment preparation.

Flexible online learning at RMIT University

At RMIT we don’t want our students to miss out on a semester or a year of study if we can help it. We want our students and global community to continue on their education journey as best they can, in a world that’s rapidly changing.

RMIT University is fully transitioning courses to online delivery where possible. This includes lectures, tutorials, seminars and workshops. No face-to-face classes will be undertaken until further notice. 

Course Coordinators will be in touch with students to advise when classes are available online. Classes will be made available within Canvas at the scheduled date and time as per your existing timetable. 

While remote learning options are being made available for many programs and courses, in the circumstances where online delivery is not possible, all attempts will be made to help students catch up at a future date.

 

You will be notified by your Course Coordinator via Canvas.

Where remote learning is possible. classes will be made available within Canvas at the scheduled date and time as per your existing timetable.

No. All face-to-face learning and teaching activities have been suspended until further notice. Face-to-face classes are being replaced by remote learning where possible.

We are continuing to follow Government advice and will be providing remote study alternatives until further notice. 

If you have any questions about how your course is taught, please contact your Course Coordinator.

Courses are being progressively transitioned to online delivery from now until the end of March. The timing for this transition will differ slightly from course to course. Your Course Coordinator will be in touch to let you know when your classes will be available online, however please note: all face-to-face learning and teaching activities have been suspended so you should not return to campus for face-to-face classes until further notice.

Please be patient as we work to enable online learning for as many programs and courses as we can. 

All your course content, including lectures and tutorial activities, will be available through Canvas. For information about using Canvas, please check out Canvas support for students.

We are currently working to provide frequently used applications to online students as required. Speak to your Course Coordinator about which applications you will need for your course.

Microsoft Office is currently available for download directly through the online Office 365 suite. Students in selected courses can download the Adobe Creative Suite directly from the Adobe website.

We have adapted your learning so that all activities will take place on Canvas. This includes submitting assignments and completing assessments including quizzes and tests. You will be communicated with directly as further decisions are made relating to exams.

If you have trouble logging into Canvas or are having other technical issues, please contact the IT Service and Support Centre.

If you need help using Canvas, there is a ‘help’ option within Canvas on the bottom left of the global navigation. From there you can access Canvas Chat or reach out to the student hotline on +61 1800 910 175. This is available 24/7.

If you need help finding online resources or accessing readings, you can chat to our friendly library staff.

If you have trouble with course materials or assessments, please contact your Course Coordinator. For general enquiries, please reach out to RMIT Connect.

The tools and resources used will differ slightly depending on the course you’re taking. You can contact your Course Coordinator directly to learn more about your course and how the learning experience will be facilitated online.

Your Course Coordinator’s details can be found in the course site on the ‘teaching team’ page in Canvas.

With quality learning at the heart of our decisions, we have not transitioned every single course to remote learning. For some students, intensive and catch-up options will be provided when students are able to return to campus. 

Due to the assessment and practical learning requirements of some courses and programs, we are unfortunately not able to transition every course and program to remote study.

We understand this may be disappointing for students who are impacted by this decision, however we wish to assure you our team will work with you to determine your future study options, minimising the impacts on study progression wherever possible.

Exams

No face-to-face exams will be held in Semester 1. We are currently working through alternatives and will provide more information about assessments as soon as we can.

No face-to-face exams will be held in Semester 1.

We are currently working through alternative assessment options and will provide more information about this as soon as we can.

If you are unable to complete any assessments that have been scheduled in line with remote learning, please discuss the matter with your Course Coordinator. You can also apply for special consideration.

Accommodation

The RMIT Student Legal Service is run by qualified lawyers who can provide advice and information to students on a range of legal issues. For advice on your rights and responsibilities around rental accommodation agreements, contact RMIT Connect using the online COVID-19 enquiry form (login required) or the RMIT COVID-19 hotline on +61 3 9925 5005 (Monday to Friday 9am-5pm AEDT).

International students with further questions can also contact a dedicated Victorian Government email and hotline: international.students@dese.gov.au or 1300 981 621 (8am to 8pm AEDST Monday to Friday)

You can contact Walert House reception directly on +61 3 9998 8400 or email reservations.walerthouse@unilodge.com.au to discuss your circumstances and arrange delaying your reservation.

General

Once you’re enrolled, you have access to a free RMIT email account. Go to the email page for instructions on how to access your emails. 

We are sending important information to your student email so make sure you check your emails regularly. If you have not yet enrolled, please reach out to our team at study@rmit.edu.au.

 

No. In response to the evolving situation, RMIT has cancelled all travel for students and staff. This restriction also applies to non-essential domestic travel.

This decision will be reviewed and any updates communicated to impacted students. We advise not booking any flights or accommodation, or making any financial commitments, until further notice.  

Changes to existing plans will be supported by the Global Experience team who can be contacted at global.experience@rmit.edu.au or +61 3 9925 3947 (during Australian business hours).

Stay up to date with the latest Australian Government travel advice and warnings on the DFAT Smart Traveller website.

Students on international exchange are currently being supported to return to Australia.

For members of the RMIT community currently overseas we recommend you download the International SOS app for local alerts and relevant information to your specific location. You can access assistance via the app 24 hours a day, seven days a week.

You will need to enter RMIT’s membership number or your RMIT email address to log in. If you already have the app, please ensure your contact details are up to date.

To discuss your specific circumstances, please contact the global experience office at global.experience@rmit.edu.au or +61 3 9925 3947 (during Australian business hours).

You can also contact RMIT Connect using the online COVID-19 enquiry form (login required) or the RMIT COVID-19 hotline on +61 3 9925 5005 (Monday to Friday 9am-5pm AEDST).

If you or your counsellors have any questions, or are concerned that your students will be delayed in commencing their studies, please contact a member of the recruitment team.  

During this time we also have a dedicated chat support service for agents, to provide you with enrolment advice for your commencing students whose enrolment may be impacted by COVID-19.

Due to isolation requirements, industry partner activities are on hold until further notice.