Tell us about your enquiry and we'll let you know the best way to contact us.
1. What can we help you with?
Did you know?

If you don’t have a TFN yet, you can still complete the eCAF form.  

You will need to get a; 
OR
In section D of the eCAF form select;

I have a 'Certificate of Application for a TFN' (you will then be able to attach your document)

Note: You will still need to provide your TFN to RMIT Connect before census date to finalise your loan application.
Did you know?

To apply for a HELP loan or VET Student Loan follow the steps outlined here.

You can then confirm that you have been approved for the loan by logging in to Enrolment Online
  • Select My student record
  • under Financial details, select View Commonwealth assistance approval letter.
Note: Don't forget to check your eligibility for SA-HELP to cover your student services and amenities fee (SSAF).
Did you know?

You can confirm you have been approved for a government loan by logging in to Enrolment Online
  • Select My student record
  • under Financial details, select View Commonwealth assistance approval letter.
Did you know?

If you are an international student and 
  • you have not yet enrolled
OR 
  • you are in the first semester of a program.

If you are a domestic or continuing international student, please complete the Domestic and international refund form.
Did you know?

To be eligible for a fee concession you must meet the eligibility criteria and apply by following these steps.

Note: You must apply each academic year and your application must be submitted before the start date of your first scheduled class.
Did you know?

You will receive an email from the government with your unique login information for each loan you wish to apply for. This email will be sent to your RMIT student email account. Follow the instructions carefully to complete your loan application. 

If you can’t find the email, check your spam folder – if it’s not there, get in touch with us.
Did you know?

Each time you add or drop a course you will receive an updated invoice. You can download "Your tax invoice explained" for information on how to read and understand your invoice.
Did you know?

Your invoice will list fee due dates as well as recommended payment methods. 

The easiest way to pay is online.
  1. Check that your browser settings allow pop-ups (how to allow pop-ups in Chrome)

  2.  Log in to Enrolment Online
    • Go to My Student Record
    • Click View Account/Pay Fees
    • Click Pay by Credit Card (a new window will appear to enter credit card details)
For more ways to pay go here.
Did you know?

You can get in touch with us for any other fee-related questions.
2. How would you like to contact us?
RMIT Connect in-person services are currently not available.

Our opening hours on chat are:
Monday - Thursday: 9am - 8pm
Friday: 9am - 5pm
2. How would you like to contact us?
RMIT Connect in-person services are currently not available.

Our opening hours on chat are:
Monday - Thursday: 9am - 8pm
Friday: 9am - 5pm
2. How would you like to contact us?
Chat

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RMIT Connect in-person services are currently not available.

Our opening hours on chat are:
Monday - Thursday: 9am - 8pm
Friday: 9am - 5pm
2. How would you like to contact us?
RMIT Connect in-person services are currently not available.

Our opening hours on chat are:
Monday - Thursday: 9am - 8pm
Friday: 9am - 5pm

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