Eligibility and how to apply
If unexpected circumstances outside your control have affected your ability to complete an assessment, then you may be eligible to apply for special consideration.
Examples of eligible circumstances include:
- an unexpected short-term physical or mental health condition
- difficult personal circumstances or significant emotional disturbance
- unexpected carer responsibility for an immediate family member
- bereavement of an immediate family member or someone else close to you
- having been the victim of a serious crime
- other unexpected circumstances outside your control, such as:
- an unavoidable employment, family, cultural, religious or elite sporting commitment
- severe disruption of living arrangements
- financial hardship, such as sudden loss of employment or income
- serious technical issues during an online assessment. See more information below.
Note that applying for special consideration does not guarantee it will be granted. Each application will be assessed on a case by case basis.
How to apply
Exceptions to online applications and deadlines
- Late applications may be accepted if you can provide compelling or compassionate reasons and evidence for submitting a late application.
- Late course withdrawal without academic penalty: you can apply up to one year after you withdraw from a course (or after the course end-date if you didn't withdraw).
- HDR candidates can only apply for coursework components of their program; e.g. courses such as ‘Research Strategies’ or ‘Research Methods’. To apply, email firstname.lastname@example.org.
If you're having issues with the research component of your program; e.g. courses such as ‘PhD Research’ or ‘Masters Research’, please refer to the HDR Action and Support Procedure that’s in place to support you.
- RMIT English Worldwide (REW) students - contact RMIT English Worldwide student services.
- RMIT VCE programs (C2084 or C2085) - contact the School of Education.
Major or sustained technical disruption, failure or connection problems beyond your control during an online assessment may be grounds for special consideration, if it's proven they prevented you from successfully completing and submitting your assessment.
Examples of technical issues that are not grounds for special consideration include but are not limited to:
- The transition from face-to-face to an online teaching, learning and assessment environment.
- An electronic file of your work becomes corrupt, or your hard drive is damaged or affected by viruses, and you haven’t kept a back-up of your work (eg. on an external hard drive, Cloud, USB, etc.).
- Any technical problems that could have been prevented, avoided or the effects minimised by reasonable diligence; e.g. uploading an incorrect file, or not uploading a file successfully.
- Minor technical issues such as a brief interruption to your internet or power.
If any of the above situations impact your assessments, contact your course coordinator as soon as possible to discuss your options.
To apply for special consideration due to a major and unexpected technical issue, please follow these steps:
Step 1. Take screenshots
Take screenshots (which must include the date and time of the incident/issue/communication) of as many of the following as possible:
- error messages
- screen not loading
- failed devices
- time-stamped speed tests
- power outage maps
- messages or information from your electricity or internet service provider regarding the issue/outage experienced
Where relevant, obtain documentation from your electricity or internet service provider, or RMIT’s ITS team, confirming the sudden and unexpected prolonged internet or system outage/problem you experienced. This may include phone logs, chat transcripts or emails.
If you have experienced a submission issue with Canvas, please contact Canvas Support who may be able to assist you with providing formal documentation to evidence those circumstances. You can access Canvas Chat or call the student hotline on +61 1800 910 175 which is available 24/7.
Step 2. Contact your course coordinator or tutor
Contact your course coordinator or tutor immediately and advise them of the issue in writing.
Where appropriate, we also recommend that you immediately email your course coordinator or tutor a copy of your work as evidence that you completed the assessment task but were unable to submit it because of a technical issue.
Step 3. Submit a special consideration application
Submit a special consideration application immediately and upload your screenshots, evidence of contact made with your course coordinator or tutor and all other relevant supporting documentation/communications.
In your self-statement please tell us specifically how this technical issue affected your completion/submission of the assessment and include the date and time this issue occurred.
- Submit your application even if you don’t have the necessary supporting documents ready (you have up to five working days to provide supporting documents after submitting your application).
- Start gathering your supporting documents as soon as possible in case there are delays in obtaining them. Be mindful that if you're applying because of a health condition, your health practitioner may be unwilling to provide supporting documents once you no longer have symptoms.
- If you submit late, it's very important that you explain why and provide supporting documents as evidence of the compelling or compassionate reasons why you couldn’t submit on time, such as evidence of hospitalisation or a death notice for a relative.
Frequently asked questions (FAQs)
Find out more about...
Special consideration team
Email the team at email@example.com if:
- you have questions about eligibility, supporting documents or the application process
- you're experiencing ongoing difficulties applying online
- you're applying on behalf of a student who is incapacitated
Financial, health and general support services
Find out what financial, health and general support services are available. See our Student support page for details.