Document requirements

You're required to provide formal, independent supporting documents to evidence the unexpected circumstances outside your control and their impact on your performance in an assessment task.

You have five working days after submitting your application to upload your supporting documents.

Each document must:

  • be current, formal, independent and relevant to your circumstances
  • be dated and include the name and contact details of the person providing the evidence
  • demonstrate the impact these circumstances have had on your ability to complete your studies

Where your supporting documentation is in a language other than English, you must provide an English translation by a NAATI-accredited translator.

In general, photographs and videos, e.g. of a family gathering, funeral or other event, should not be submitted as evidence in place of official documentation. Photographs and videos of a graphic nature, e.g. of a person, medical condition/injury, accident or other event, will not be accepted under any circumstances.

Please ensure documents are uploaded directly to your application and are in a readily accessible format. Unfortunately, we are unable to access documents that are uploaded to a cloud-based service such as Microsoft SharePoint or OneDrive and then provided as a link.

Retain original copies of all documents. We may request an original document if it’s needed to assess your application.

Different documents may be required depending on the reasons for your application. See the below table for examples.

Examples of supporting documents


Supporting documents

An unexpected short-term physical or mental health condition

It’s recommended you include an impact assessment statement (PDF 41kb 1p) completed by your treating health practitioner.


A medical certificate may also be considered if it states the dates and severity of the impact of your condition. 


The formal medical documentation you provide in support of your application must be completed by the registered medical/health practitioner who treated you.


The public register of practitioners is available on the Australian Health Practitioner Regulation Agency (AHPRA) webpage.  If someone's name appears on this register, you can be assured they are registered in Australia and can practise within the scope of their registration.


Supporting documentation from a health practitioner who is also a member of your family will not be considered.


Looking for a health service? Go to our Health Services page for a list of clinics near each campus.

Difficult personal circumstances/significant emotional disturbance such as:
  • domestic or family violence
  • abuse (e.g. an abusive incident, flight from an abusive situation)
  • traumatic experience (e.g. witnessing or being the victim of a serious crime such as sexual harm or assault, or witnessing or being involved in a serious accident)
  • severe disruption to domestic arrangements (e.g. homelessness, eviction)
  • family or relationship breakdown (e.g. divorce, separation)

Depending on your reason for applying for special consideration, you may submit:



  • An impact assessment statement (PDF 41kb 1p) completed by the health practitioner who supported you with your difficult circumstances.
  • A letter from a counsellor, psychologist, social worker, doctor, police officer or lawyer.
  • A statement from an RMIT student support service (e.g. a Counselling Service, Safer Community or Ngarara Willim Centre staff member/case worker, or a Student Support Advisor at RMIT Connect).
  • A police or incident report.
  • Court orders or other relevant court documentation.
  • A statement from a relevant government agency or external support service.


Carer responsibility for an immediate family member

Submit a formal carer’s certificate or impact assessment statement (PDF 41kb 1p) completed by the patient’s treating health practitioner.


Supporting documentation from a health practitioner who is also a member of your family will not be considered.


Submit one or more of the following:

  • a published death or funeral notice

  • a letter from a funeral home

  • an order of funeral service

  • a death certificate

If you’ve lost someone in your immediate family, we understand that you are likely to continue to be significantly impacted by grief for some time. In your first application for a bereavement you’ll need to provide the relevant evidence. You can submit further applications in relation to the loss of the same family member for up to six months without having to provide those same supporting documents.


If you need to apply for special consideration after six months, you’ll need to provide an impact assessment statement completed by your treating health practitioner.

An unavoidable employment, family, cultural, religious or elite sporting commitment known in advance
Submit a formal letter from a relevant person or organisation, e.g. a religious or community leader, employer or sporting body. The letter must be from someone who is qualified to comment on your circumstances. 
Other unexpected circumstances outside your control

Including Army, Army Reserve, CFA and voluntary CFA commitments.


Submit a formal letter and/or official documents to support your application. Depending on your circumstances, these might be from government agencies, employers, the police and courts, real estate or volunteer organisations.
Major/sustained technical or connection problem during an online assessment

Submit screenshots (which include the date and time of the incident/issue/communication) of the following as relevant: 

  • error messages

  • screen not loading

  • failed devices

  • time-stamped speed tests 

  • power outage maps

  • messages or information from your electricity or internet service provider regarding the issue/outage experienced

Where relevant, obtain documentation from your electricity or internet service provider, or RMIT’s ITS team, confirming the sudden and unexpected prolonged internet or system outage/problem you experienced. This may include phone logs, chat transcripts or emails.


If you have experienced a submission issue with Canvas, please contact Canvas Support who may be able to assist you with providing formal documentation to evidence those circumstances. You can access Canvas Chat or call the student hotline on +61 1800 910 175 which is available 24/7.


Find out more about technical issues during online assessments.

Personal statement

Please include a personal statement with your application. While it’s not sufficient evidence on its own for special consideration to be granted, it does help us to understand your situation, suggest other supporting documentation, and refer you to student support services if needed. 

If you don’t submit supporting documents

If you don't provide suitable supporting documents, it's unlikely that your application will be considered complete. If this is the case, we'll email you with advice about what documentation you need to provide. If you then don’t submit the documents within five working days, your application may be cancelled.

False or misleading information

If you provide false or misleading information in an application or supporting documentation, or alter a supporting document provided by another person, this may be grounds for disciplinary action.

Falsifying documents is considered fraud and treated very seriously. Providing forged or falsified documents, or documents purchased from fraudulent websites in support of your application (if proven) will result in a penalty. Penalties include failure in the course, suspension or exclusion. As a student, you must be aware of your obligations and responsibilities under the RMIT Student Conduct Policy.

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Contacts and help

Financial, health and general support services

Find out what financial, health and general support services are available. See our Student support page for details. 

RMIT University Student Union (RUSU)

RUSU Student Rights Officers can give you advice about special consideration. Contact RUSU Student Rights.

Compass is a RUSU service that provides support and referrals. Contact Compass.