What we can help with

Staff at the Enrolment Support Lab can help you complete your enrolment, including verifying your citizenship documentation (if you are using a document that cannot be verified online), assessing pre-training reviews and eligibility for Government funding in a VE programs and other questions about Enrolment Online or the enrolment process. We can’t help you select your courses and encourage you to speak with (school or college) directly about any questions you have.

For new Vocational Education students, Enrolment staff are also available to assess the outcome of your pre-training review and/or Evidence of Eligibility for a government subsidised. 

We encourage students who are under 18 to visit the Enrolment Support Lab as we can help you complete your enrolment steps, and apply for a fee concession (eligible VE programs only) or HECS-HELP or VET Student Loan if you are eligible. Please note that some fee loan requirements may require a signature from a parent or guardian.

Opening hours

The Enrolment Support Lab will be open every weekday between the hours of 9.30am and 4.30pm and will be closed on weekends and public holidays.

Friday 13 December 2019 - the Enrolment Lab will be open between 9.30am and 12:30pm.


The lab is located on City campus in the student access computer lab in Building 28, Level 3 (the ground floor). Situated between buildings 6 and 8, the lab is accessible from Swanston Street. Check out the City campus map and follow the blue 'Enrolment Support' arrows to your destination.

Getting there

Catch a City Loop train to Melbourne Central train station and exit via Swanston Street or catch a tram down either Swanston or Latrobe Streets to the Swanston/Latrobe intersection. From there it is a short walk to building 28.

Supported labs will be made available on the Brunswick and Bundoora campuses at times of scheduled enrolment information sessions.

Join the queue on your phone

If you're visiting the Enrolment Support Lab for evidence of student eligibility or citizenship, you can join the queue via the QLess app or by texting the word 'ENROL' to 0417 764 183.