What to do when you need help
You can access student services and support through RMIT Connect.
Logging in to the portal will give you instant access to advice on a wide variety of topics, such as replacing your student card, how to enrol online, or even booking an appointment with a counsellor.
You can get more relevant advice on basic HDR related matters from your supervisory team and the HDR administrator within your school.
If you have spoken to your supervisors and HDR administrator but need additional advice you can contact the senior academic in your school who is responsible for HDR matters.
For specific advice relating to different stages of your candidature come and see SGR in Building 91, Level 2 at 110 Victoria Street, Carlton.
Reception is open for general enquiries between 2 pm and 4 pm, Monday to Friday.
If you have a complex enquiry or are not able to attend during these hours, please contact the appropriate SGR team to organise an appointment:
If you have a problem, there are many ways to get advice from RMIT. It is always best to raise issues early so it can be resolved before it starts to impact on your research or personal life.
You can get advice on candidature and personal issues from:
- the RMIT Counselling Service - can assist or advise you with problems causing you stress, study issues, and mental health and wellbeing
- the RMIT University Student Union - can assist you with students’ rights enquiries
- the Safer Community unit - provides support and advice if you are experiencing unwanted or threatening behaviour, including sexual harassment or assault
RMIT has policies and processes detailing your rights and responsibilities in the following areas:
- Code of Practice for Higher Degrees by Research
This Code sets out the responsibilities for everyone involved in higher degrees by research at RMIT.
- Higher degrees by research policy and processes
Contains the rules applying to your HDR candidature.
- Student conduct and responsibilities
Covers unacceptable behaviours by students including discrimination, sexual harassment or bullying and informs you of your student responsibilities.
- RMIT Code of Conduct for staff
Covers discrimination, sexual harassment or bullying by staff.
- Appeals against candidature termination and examination outcomes
Find out about the avenues to appeal if your academic progress has resulted in a recommendation to terminate your candidature or if you have failed your research examination.
Contact RMIT University Student Union if you are still not sure about your student rights.
Do you have a concern or an issue about academic, administrative or support services?
RMIT has a complaints policy and processes designed to assist you in reaching a resolution effectively and in a timely manner.