Before you submit a complaint
Read the following information to determine if:
- your issue is defined as an ‘enquiry or concern' or a 'complaint'
- your issue can be dealt with by the Student and Student-Related Complaints Policy, or whether there is another policy or process to help you resolve your issue.
1. Enquiries or concerns
An enquiry or concern is defined as:
- a matter that requires action but can be addressed informally in the first instance
- a decision, action, process or service provided by RMIT that you feel would be in the University’s interest to be aware of or to address.
If you’ve been unable to resolve your concern informally, or if you feel that it’s inappropriate to attempt an informal resolution, you may submit a formal complaint.
What’s outside the scope of the complaints policy?
The table below lists the types of complaints that have different policies and processes in place to resolve them.
|RMIT Training (REW)||RMIT Training Student Complaints Procedure|
|Admission||Admission and Credit Policy|
|Recognition of prior learning|
|Assessment||Assessment, Academic Progress and Appeals Regulations|
|Academic progress and results|
|Special consideration||Assessment and Assessment Flexibility Policy|
|Student conduct||Student Conduct Policy|
|RMIT employee recruitment||Contact RMIT Human Resources for the relevant complaints process and guidance materials.|
The RMIT Policy Register contains a copy of all RMIT policy and process documents.
If you’re unsure where to go or who to contact to resolve your issue, contact the student complaints team:
- telephone +61 3 9925 8863 or
- email firstname.lastname@example.org