Options for resolution
You need to decide how you would like to deal with your issue. You are advised to seek advice and information from University staff or RMIT University Student Union (RUSU) services, after which you can choose:
- to resolve the matter personally, with or without assistance
- an informal resolution process
- a formal resolution process
- to take no further action
- to provide feedback via surveys, focus groups, comments or student-staff consultative committees.
Our aim is always to work towards a constructive resolution for all parties wherever possible.
Expected timeline for resolution
If you lodge a formal complaint online via RMIT Connect, you can normally expect to receive acknowledgement in writing within two working days and a decision within 15 working days. However, depending on the complexity of the case and the information provided, this timeframe may vary.
To assist with the timely resolution of your complaint it is important that you:
- detail the steps you have taken towards resolution
- clearly state the outcome you are seeking
- provide relevant supporting documentation.
The online lodgement process provides a form to gather this information.
Can I make an anonymous complaint?
Yes. If you wish to lodge a complaint in total anonymity, call +61 9925 8863. The University will decide whether it will be necessary or possible to investigate the complaint.