You can seek a review of a complaint only if you have exhausted all avenues of the student complaints process.

Step 1: internal review

RMIT Ombuds

The RMIT Ombuds exists to ensure that RMIT has policies and processes in place to deal with student and staff complaints and that the policies and processes are followed.

If all steps outlined in the Student or third party complaints process have been followed, you can take your complaint to the RMIT Ombuds if you consider that due process has not been followed.

The Ombuds cannot change a decision that has been made, but will investigate whether in making that decision or taking an action:

  • the University has proper policies and processes in place
  • its members (staff or students) have acted with procedural and substantive fairness and
  • its members have observed principles of natural justice.

Step 2: external review

If you believe the outcome of your complaint with the RMIT Ombuds is unreasonable, you may choose to pursue the matter with an external body.


External agency


Grievances about sexual harassment

or illegal discrimination

Equal Opportunity Commission Victoria
Level 3, 380 Lonsdale Street 
Melbourne 3000

Human Rights and Equal Opportunity Commission, HREOC (Federal)
GPO Box 5218, Sydney 2001

1800 134 142

1300 656 419

Grievances about internal policies or procedures

Victorian Ombudsman
Level 2
570 Bourke Street
Melbourne VIC 3000

1800 806 314

International student grievances in relation to the ESOS Act 

Department of Education, Science and Training (DEST)
(ESOS Helpline)

+61 2 6240 5069

Grievances in relation to VET FEE-HELP assistance

(The fee to lodge an application with the AAT

for the review of a decision is $777.)

Administrative Appeals Tribunal (AAT)
Level 16 HWT Tower
40 City Road
Southbank Vic 3006

+61 3 9282 8444 (metro areas)


1300 366 700 (country areas)