Steps to take
Step 1: Speak to a staff member
For all concerns relating to the delivery of academic, administrative or support services, you should speak initially with the staff member responsible for the relevant area/issue. for example, a lecturer, course coordinator, program director, timetabling services or property services.
This can be done informally in person or in writing, or in some cases via an online form. Problems and issues are often resolved quickly at this stage.
Step 2: Speak to a complaints handler
If Step 1 has not resolved your issue, you may seek advice from the complaints handler in the area responsible for the matter if:
- it is inappropriate to discuss the matter with the relevant staff member
- you are unable to come to an appropriate resolution at the initial stage.
+61 3 9925 8863
Step 3: Lodge a formal complaint online via RMIT Connect
If you believe that the response provided through your attempt to resolve your concern informally at the local level has been unsuccessful, you may wish to lodge a formal complaint online via RMIT Connect to progress the matter.
Seeking a review
If, after receiving a formal outcome of your complaint a satisfactory resolution is not reached, you can reply to the outcome email and seek a formal review.
If at any stage you require assistance about how to resolve a matter, contact the Academic Registrar's Group for advice:
- email firstname.lastname@example.org, or
- call +61 3 9925 8863