We recognise your right to raise concerns about academic, administrative or support services without recrimination, and we have policies and procedures to assist in the resolution of complaints.

You are encouraged to take steps to resolve your issue at the local level. If your problem is not resolved, or you believe the response you received is unreasonable, refer to the Student or third party complaints process for details about the next steps to take. 

If you wish to raise a matter of concern, it is important to direct the issue to the most appropriate area of the University. This will help the matter to be resolved quickly and fairly.

For guidance on raising a concern or complaint, refer to options for resolution

If you are feeling unsafe or unsure what to do about threatening or unwanted behaviour – including sexual harassment or assault, you can talk to Safer Community about your concerns and options - even if the behaviour happened off campus.

The Complaints resolution policy and Student or third party complaints process provide detailed advice on how complaints are lodged and managed.

RMIT has separate processes for issues not covered under the Student or third party complaints process. The following table provides examples. 

Concern

Refer to

Admission and selection issues

Selection and admission procedure

Recognition of prior learning/credit transfer

Academic results
Student discipline issues
Academic progress concerns
Special Consideration for academic assessment

Assessment: Academic progress (coursework programs) procedure

or

Academic, Research and Student Administration policies and procedures

Improper conduct at the University

Protected disclosure management instruction