International travel is known to increase your cyber risk so it’s important to stay alert and do all you can to minimise your risk. By knowing the safest ways to connect, access and save your files, and how to get support, you minimise the risk of compromising yourself, your work and the University.
All staff travelling for work purposes are advised to follow the comprehensive safety tips as per the RMIT Travel Guide – Cybersafety and Technology.
International roaming and a suitable data plan will make it easy for you to connect seamlessly upon arrival. International roaming is secure and preferable to unsecured public Wi-Fi.
- Be sure to organise a suitable data plan before you leave.
- Staff – be sure to read the RMIT Travel Guide Cybersafty and Technology on the intranet travel pages.
Using your mobile device as a portable Wi-Fi hotspot is a great way to establish a secure connection. Simply connect your device to the internet via your smartphone’s data connection. Large downloads may incur excess data charges so be mindful of your data allowance.
To access the internet on your laptop, tether your internet connection from your mobile device to your laptop by enabling ‘hotspot’ on your phone. Connect your laptop to the internet via your phone.
Note: Instructions may vary depending on your device manufacturer. Search hotspot set up instructions if you require further instructions specific to your device.
Virtual Private Network (VPN)
A VPN is the most secure option to surf on public networks or to remotely access some RMIT systems. Staff requiring a VPN for work purposes should request access to ‘sslvpn’, via the Service Now portal, before departure.
Public Wi-Fi uses an unprotected, unsecured network connection, which means your data can easily be intercepted and viewed by scammers. This includes public Wi-Fi provided at airports and hotels, even when accessed with a security code.
Public Wi-Fi is not recommended as a network source for anything that requires you to log in, such as banking, social or shopping applications. It’s best used only to browse the web such as sports and news sites. The Wi-Fi link you choose may not be legitimate (even if the name is the one you think you are after).
Eduroam (secure Wi-Fi)
Eduroam (Education roaming) is a secure Wi-Fi service available in many International educational and research locations. Travellers planning to use Eduroam are advised to configure access to Eduroam on their home institution campus prior to travelling and using Eduroam at a visited institution.
For set up details, please visit our Connecting to Eduroam network page.
For international Eduroam, participating institutions can be found on the Eduroam website.
Devices & data
- Keep them locked. Keep your device's password-protected: use multi-factor authentication or a biometric lock.
- Cover your screens when putting in passwords and usernames. You never know who may be able to view video surveillance of public areas.
- Keep them with you at all times. Don’t leave devices in hotel rooms or even locked in hotel safes
- Never let a stranger ‘borrow’ your device. It takes seconds for a hacker to install malware or grab and run.
- Charging. Charge your devices safely by using your own power adapter and cord through a powerpoint. Avoid public charging kiosks similar to those often found at airports, events, etc. Avoid charging through any USB ports, including those found in your hotel room.
- Latest software: Install the latest software on your devices so you have the strongest security settings working to protect your data. Avoid any software downloads from International locations.
- Restrict iPhone airdrop settings. If you are using an Apple device, ensure your Airdrop settings are set to “Contacts Only”.
- Disable Bluetooth and Wi-Fi auto-connect. By adjusting the phone settings on your device when it is not in use, you limit unauthorised access. Bluetooth connectivity is in many rental cars and may leave your device, contact list and even personal information vulnerable to hackers, even after a connection has been terminated.
- Apply protection labels. Data sensitivity labels can be used to protect your data, using classifications such as public, trusted, restricted or protection (staff only). For more details, click here.
- Use HTTPS websites which encrypt any data you enter. These are safer than HTTP websites which do not encrypt data.
- Be careful what you install. Don’t install certificates or any executable file or software from untrusted locations.
- Set up multi-factor authentication (MFA). MFA is available on Office 365 & Google accounts. This additional security measure (either a code sent to your phone or your fingerprint) will stop cybercriminals getting access to your data even if they do establish your password.
- Refrain from social media posts. It’s best to hold off sharing your journey until you are home.
- Warnings. Security warnings, such as ‘certificate can’t be verified, or this is from an ‘untrusted service’ are designed to protect your data. Don’t proceed further.
Access to Office 365
To access your Office 365 account while away, log in to https://portal.office.com using your RMIT email address and network password. This will give you access to your email and other office services such as SharePoint, Teams and OneDrive.
myDesktop is a secure virtual RMIT desktop which will give you access to your files. It can be accessed from any browser, from anywhere. All you need is a secure internet connection. My Desktop is an ideal option if you are not travelling with a PC. Be sure to terminate your connection when you finish using MyDesktop on a public computer. Shared computers may be susceptible to security risks.
To access myDesktop, log in to https://mydesktop.rmit.edu.au
OneDrive cloud storage is RMIT’s recommended place to store your files. If you know you will need to access certain files while you are away, store them in your OneDrive.
Log in with your email address and network password via https://portal.office.com and select 'OneDrive'. OneDrive files may also be accessed via your mobile device. To access, download the OneDrive application from either the App Store on your Apple device or Google Play Store on your Android device.
SharePoint is RMIT’s recommended platform for sharing files with your colleagues and will also be accessible when you travel.
When overseas, SharePoint sites may be accessed via the https://portal.office.com using your RMIT email address and network password. SharePoint files may also be accessed on your mobile device. Download the Share point application from the App Store on your Apple device or Google Play Store on your Android device.
Self Service Password Reset (SSPR)
From time to time, you may unexpectedly need to change your password. RMIT uses a Self Service Password Reset(SSPR) tool. Travellers are advised to sign up for SSPR tool before departure. Self Service Password Reset will help you reset your password without needing to call the Service Desk and potentially limit any downtime due to time differences between countries.
USBs and flash drives are not a safe storage option for sensitive information as they are easily lost.
We recommended that you never insert a USB stick into your PC given to you from anyone else, even a trusted source. USB drives are known to carry malware which may infect a PC once inserted into the port. Don’t be tempted to use one that you may find ‘lying around’.