Diploma of Financial Counselling - CHC51115

As part of the Diploma of Financial Counselling program, you will undertake professional experience work placement in a community agency setting. The following information outlines examples of the fundamental tasks you will be expected to carry out during on-campus learning activities and professional experience work placement.

These examples are provided for your information only and are not entry requirements.

There are a range of adjustments to your study conditions available to enable and support you to undertake these tasks. Please contact the Equitable Learning Services to discuss any adjustments you may require. 

Verbal expression and comprehension (understanding)

What do I need to be able to do?

Understand and respond to verbal communication.
In a community agency setting, this will assist you with listening, understanding and responding to clients by gaining and confirming your client’s consent and providing clients the chance to raise issues or concerns.

Verbally communicate clear instructions and explanations in a time responsive way.
In a community agency setting, verbal communication is the primary source of communication between you, your clients, host organisation supervisors, community groups and other service providers.

Clear communication assists with establishing and maintaining rapport with clients and establishing effective relationships with host organisations, community groups and other service providers.

What adjustments to my study conditions can I access?

A range of adjustments can be organised through the Equitable Learning Services (ELS). Contact the ELS to discuss what adjustments may be helpful to you.

Additional time allowances for comprehension and expression may be available to you for on-campus learning activities. 

Professional experience work placement tasks in a community agency setting may require time responsive communication. This should be discussed with your placement coordinator prior to commencement.

Social communication

Social Communication refers to the capacity to understand and use appropriate non-verbal communication such as: eye contact, gestures, facial expression, speaking volume, tone of voice, proximity and verbal turn-taking.

What do I need to be able to do?

Recognise, interpret, use and respond to non-verbal communication appropriately in both on-campus and community agency settings to demonstrate understanding, build relationships and establish trust with others.

In a community agency setting, tasks which require your use of social communication abilities include:

  • recognising the social communication used by clients and identifying client’s emotional states through their non-verbal cues
  • responding to clients by using your own social communication skills, such as open body language, eye contact and facial expressions to display understanding and empathy

What adjustments to my study conditions can I access?

A range of adjustments can be organised through the Equitable Learning Services (ELS). Contact the ELS to discuss what adjustments may be helpful to you.  

Consideration will be given to the use of non-verbal communication appropriate to your disability or condition for example, if you have a vision or hearing impairment, you may rely more on using either auditory or visual means of social communication.

Reading

What do I need to be able to do?

Read and understand a range of written material in differing forms from a variety of sources such as: on screen material, screen-based, image-based and sign/symbol-based texts.

In a community agency setting, essential information is communicated in written form.  Tasks which require your use of reading include:

  • reading and interpreting documentation to establish your client’s financial situation
  • reading and comprehending referral documents from service providers, resource material and host organisation policy documentation

The ability to read, understand and interpret written information is fundamental for the delivery of client support and services.

What adjustments to my study conditions can I access?

A range of adjustments can be organised through the Equitable Learning Services (ELS). Contact the ELS to discuss what adjustments may be helpful to you.

You may use specialised software to support your literacy for on-campus learning activities. The appropriateness and practicality of using such software during professional experience work placements may vary between placements and should be discussed with the placement coordinator prior to commencement.

Writing (Written Language)

N.B. This refers not to the physical act of writing but rather to the written content.

What do I need to be able to do?

Produce coherent written communication appropriate to both on-campus learning activities and professional experience work placement tasks.

In a community agency setting, tasks which require clear, concise, accurate and time-efficient writing include: 

  • contributing to client notes and producing reports
  • writing letters, program proposals and program review documentation according to the host organisation standard and protocol, using clear, accurate and objective language

The accuracy of written notes in a community agency context has both professional and legal ramifications.

What adjustments to my study conditions can I access?

A range of adjustments can be organised through the Equitable Learning Services (ELS). Contact the ELS to discuss what adjustments may be helpful to you.

You may use specialised software to support your literacy for on-campus learning activities. The appropriateness and practicality of using such software during professional experience work placements may vary between placements and should be discussed with the placement coordinator prior to commencement.

Number Skills (Numeracy)

Numeracy is the ability to understand and work with numbers. Basic numeracy skills consist of comprehending fundamental mathematics like addition, subtraction, multiplication, and division.

What do I need to be able to do?

Demonstrate that you can correctly analyse, accurately apply and interpret numerical data for on-campus learning activities and professional experience work placement tasks.

In a community agency setting, tasks which require your use of number skills include:

  • applying numerical data and concepts to prepare financial statements and reports to clarify your client’s financial position, such as a Statement of Financial Position which sets out a summary and assessment of your client’s financial situation
  • prepare advocacy letters that include your clients’ summarised financial information
  • understand and use numeric online resource material and software

What adjustments to my study conditions can I access?

A range of adjustments can be organised through the Equitable Learning Services (ELS). Contact the ELS to discuss what adjustments may be helpful to you.

You may use specialised software to support your numeracy for on-campus learning activities. The appropriateness and practicality of using such software during professional experience work placements may vary between placements and should be discussed with the placement coordinator prior to commencement.

What do I need to be able to do?

Correctly use and apply knowledge of theory and research gained from on-campus learning to practice in a community agency setting.

In a community agency setting, client assessment and intervention tasks include:

  • undertaking assessment, counselling, advocacy and co-planning
  • demonstrating  your capacity to work with a level of focus and concentration throughout a designated period of duty, which is normally an 7-8  hour shift,  for the duration of your placement

What adjustments to my study conditions can I access?

A range of adjustments can be organised through the Equitable Learning Services (ELS). Contact the ELS to discuss what adjustments may be helpful to you.

You may use assistive technology and strategies such as rest breaks to support your memory, planning and organisation in the on-campus learning environment. The use of these strategies during professional experience work placements should be discussed with the placement coordinator prior to commencement.

Mental wellness is a state of well-being in which an individual can realise their own abilities or potential, can cope with the normal stresses of life and can work productively and fruitfully.

Behavioural stability refers to an individual’s ability to moderate their own behaviour.

Stable mental health promotes optimal and safe engagement in on-campus learning and professional  placement settings. Many people who live with mental health conditions complete their studies successfully. The following services are available to support students living with mental health conditions at RMIT: 

Equitable Learning Services

Counselling Services

What do I need to be able to do?

The on-campus learning environment can be challenging and will require you to engage with peers and teaching staff, reflect on your work and respond appropriately to constructive feedback.

Professional experience work placement in community agency settings can present complex and unpredictable human situations which require the following: 

  • remaining alert, focused and engaged with clients, community groups and staff
  • managing personal emotions and behaviour effectively when dealing with clients, community groups and staff

What adjustments to my study conditions can I access?

A range of adjustments such can be organised through the Equitable Learning Services (ELS). Contact the ELS to discuss what adjustments may be helpful to you. 

Flexible arrangements for your professional experience placement will be considered. The appropriateness and practicality of these arrangements may vary between placements and agencies and should be discussed with your placement coordinator prior to commencement of the placement. 

You may be supported to take time off from your studies if you become unwell or have difficulties with behavioural stability.

aboriginal flag
torres strait flag

Acknowledgement of country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business. - Artwork created by Louisa Bloomer

aboriginal flag
torres strait flag

Acknowledgement of country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business.