How to apply for a refund

To submit your refund application you need to follow the steps below.

Before starting your refund application please check:

  • If you are applying for a refund of an English program only you must apply directly to REW
  • If you are changing education provider and require a release letter this application process must be finalised before you can apply for a refund.
  • If you have enrolled into a program and wish to apply for a refund of this program you must cancel your enrolment before submitting a refund application.

We have included some examples to help you and you can find a comprehensive list in the Enrolment processes: Refund of fees (PDF 580KB). Scenarios that are not on the list will also be considered as long as appropriate documentation can be provided.

Step 1: Write a detailed personal statement outlining the reason/s for your refund application

Example a). Illness

“My name is Ling Ling Tao. My father has become very ill in China and has suffered a heart attack. Our family business is very important and I need to go home to help my mother.” 

Example b). Visa refusal

“My name is Sunil. I have been refused a student visa.”

Example c). Exceptional circumstances

“My name is Harpreet. Due to monsoon in India my village has been flooded. My family’s farm has been destroyed and my parents are struggling to live as our house needs to be partly rebuilt. Please can I cancel my offer to study at RMIT and apply for a refund.”

Step 2: Collect your evidence

You must provide officially certified copies of the original documents, plus official English translations.

Example a). Illness

  • Detailed personal statement
  • Hospital admission certificate
  • Letter from father’s doctor explaining his medical condition and recommended recovery (original copy in Chinese and official English translation)
  • Copy of Ling Ling’s birth certificate that proves his relationship with his father (original copy in Chinese and official English translation)
  • Copy of Ling Ling's passport photo page and passport signature page 

Example b). Visa refusal

  • Copy of Sunil’s full official visa refusal letter
  • Copy of Sunil’s passport photo page and passport signature page 

Example c). Exceptional circumstances

  • Detailed personal statement
  • Newspaper article about floods in the area
  • Quote of building works at Harpreet’s parent’s home
  • Proof that the building belongs to Harpreet’s parents, such as a copy of a utility bill or bank statement containing the address
  • Copy of Harpreet’s birth certificate that proves her relationship with her parents (original copy in Hindi and official English translation)
  • Copy of Harpreet's passport photo page and passport signature page 

Step 3: Fill in the Refund Application Form

Download and fill in the Application for Refund Form (PDF 120KB)

Step 4: Submit the Refund Application Form, personal statement and evidence to RMIT International

Email: isrefunds@rmit.edu.au

In person: RMIT Connect (City campus), Building 10, Level 4 City campus.

*If you have been enrolled for more than one semester or you intend to stay enrolled you must submit your refund application at RMIT Connect

Incomplete refund applications

RMIT allows 10 working days for additional documentation or information to be provided to support your application for refund.

If we do not receive a reply or the requested documentation in 10 working days, your refund case cannot be assessed and this refund case will be closed. 

If you wish to have your application for refund assessed after the 10 working days expire, you must submit a new application for refund with complete supporting documentation. Please note that the 20 working day timeline to process a refund will begin again from the new submission date.

If you are not given a refund

If we notify you that you are not eligible for a refund and you have grounds to do so, you can appeal an RMIT refund decision.  You will have 20 working days from the date you receive a notice of refund assessment.

Next steps

Find out the automatic amount you will receive based on the timing of your application (the date you submit your application for refund).

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