This course introduces you to the quality management system applicable to any business, which is coordinated activities to direct and improve an organisation with regard to quality. The systems which improve productivity and business culture, sustains resilience, supports innovation and adaptation of the organisation.

Specific emphasis is placed on the application of organisational theory and practice, human resource management strategies, the hidden driver of excellence.

The course discusses Total Quality Management such as Six Sigma, ISO, Lean Manufacturing, which addresses all areas of an organisation, emphasizes customer satisfaction, and uses methods and tools for continuous improvement.

This course examines in detail:
What makes an organisation successful?
Why the emotionally intelligent organisation can adapt and innovate in any economic conditions?