In this course you will learn how to synthesise various design processes with observations and information in order to produce an end-to-end service prototype.

You will use design research tools to observe, assess, and then map and articulate the current state of a real-world service. Through a process of critical analysis, idea generation and iterative design, you will develop a future-focussed and stakeholder-centric service prototype.

The practice of critical reflection through the process will allow you to examine your own design 'lens' and professional identity and produce an artefact that reflects this.