In this course you will develop fundamental knowledge of design research practice and the role it plays within service design.

You will become familiar with various design research tools and the methods by which they can be applied within a human-centred design framework.

Through activities including case-study analysis, fieldwork, observation and reflection you will develop insights into how research allows you, as a designer, to create or improve service experiences for stakeholders.

The practice of critical reflection through the process will allow you to examine your own design 'lens' and professional identity as an ethical practitioner.