The supply chain context determines the potential value of automation technology. In this course you will learn about the application of automation in variety of logistical and supply chain business environments.

Logistics is focused on delivering customer service, be it direct to consumers or to supply chain partners. This customer orientation will be used to explore the potential value of automation. Commercial business models and imperatives will be investigated in relation to how the sector evaluates automation initiatives and leverages the power of automation to build robustness.

Logistician sector norms will be examined in this course to understanding the terminology and the differences between the various industries served. The measurement, racking, storage, volumetric, and industry standards will be identified especially regarding automation technology.

Logistical and supply chain automation does not happen in isolation. The barriers and enablers to implementation and optimisation will be identified in this course. Social factors, such as cultural acceptance to change and inter-organisational trust, will be analysed regarding how they facilitate automation uptake. Likewise, system maturity, both regarding information technology and operating procedures, will be correlated with viability of enhancing automation.