This unit describes the performance outcomes, skills and knowledge required to work with, and for, refugees within an ethical, social, political and economic context.

This unit applies to work within an agency, directly or indirectly, involved with the provision of services to forced migrants, people with refugee and special humanitarian visas, people granted refugee status in Australia, business and skilled migrants whose prime motivation for leaving their country was to escape violence or persecution, and the immediate family members of anyone from these groups.

Workers have limited responsibilities and work within established guidelines to develop, monitor and provide support and services in a range of areas, including but not limited to, settlement, accommodation, counselling, financial advice, family services, youth work, income support, education, health care and crisis intervention.

This course is delivered and assessed in a cluster with:-