This unit describes the skills and knowledge required to lead and manage effective workplace relationships.

The unit applies to individuals in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships. These individuals apply the values, goals and cultural diversity policies of the organisation. They use complex and diverse methods and procedures as well as a range of problem solving and decision making strategies, which require the exercise of considerable discretion and judgement.

This program is intended to provide existing and aspiring frontline leaders in the disability services sector with the skills and knowledge needed to successfully lead a team of frontline workers delivering services to National Disability Insurance Scheme (NDIS) participants, while contributing to the growth of their organisation.