This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.

The unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plans.

This program is intended to provide existing and aspiring frontline leaders in the disability services sector with the skills and knowledge needed to successfully lead a team of frontline workers delivering services to National Disability Insurance Scheme (NDIS) participants, while contributing to the growth of their organisation.