Constructive Conversations

Free

Why take this cred?

No matter what field you work in, good communication is at the heart of everything you do. The ability to convey ideas precisely, understanding where others are coming from, and to clarify when things aren't clear are essential to maintaining good working relations - and vital if you want to rise through the ranks.

Skills

  • Listen and respond in an appropriate manner
  • Have a constructive conversation
  • Recognise different styles of communication
  • Tailor verbal communication based on audience and when working with people from diverse backgrounds
  • Consider implications of body language when verbally communicating

Concepts

Module 1: The art of conversing

Module 2: Active listening

Module 3: Having constructive conversation

Module 4: Adapting your communication

Module 5: Conversation from start to end

How do I get this cred?

Through online activities and submissions, and a short questionnaire, and a practical demonstration, the earner of this credential showed their knowledge of active listening, conversational styles and body language, along with an understanding of the sensitivities of communicating with people from diverse cultural backgrounds.

When can I do it?